Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shoprunner
350 N. Orleans St., Suite 300N
60654 Chicago
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shoprunner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Shoprunner: Complete Guide
What is Shoprunner
Shoprunner is a paid membership service that promises free expedited shipping and certain return benefits across a network of participating retailers. Members gain access to two-day delivery on eligible orders, return shipping benefits at partner stores and a searchable marketplace or companion app to find eligible items.
The service historically offers a free trial period followed by an annual subscription that renews automatically; cardholder partnerships have sometimes provided complimentary membership as a perk. Sources describing membership features and the standard annual fee are available.
Subscription plans and pricing
| Plan | Billing cycle | Typical cost (AUD) | Notes |
|---|---|---|---|
| Free trial | One month | Free | Trial available through some retail partners |
| Annual membership | Annual | A$118.36 (approx) | Based on US listing of US$79 converted to AUD; cardholder perks may apply. |
Conversion shown above is an approximation using current mid-market exchange rates; the original published fee is US$79 per year.
| Service | Typical annual cost (AUD) | Main value proposition |
|---|---|---|
| Shoprunner | A$118 (approx) | Two-day shipping on eligible items across a partner network |
| Amazon Prime | A$59/year | Fast shipping plus streaming and shopping services |
| eBay Plus | A$49/year | Fast delivery and free returns on participating listings |
Alternative services differ in scope and non-shipping benefits; compare features carefully before deciding which subscription provides best value.
How cancellations typically work for Shoprunner
Shoprunner subscriptions are usually subject to automatic renewal at the end of the billed period. This means a membership that began as a free trial will often convert to a paid annual renewal unless the subscription is ended before the renewal date.
Refunds and proration vary by provider and circumstances. Historical user reports indicate that pro-rata refunds are not routinely offered and that many members have experienced full-year charges if cancellation occurs after a trial expiry or after renewal. This can affect the amount you can recover after an inadvertent renewal.
Billing source matters: memberships may be billed directly by the service or provided as a cardholder benefit through a third party. If membership access came via a card or partner perk, the renewal and refund rules that apply to that relationship can differ from standard consumer subscriptions.
Legal rights and what applies to Shoprunner
The Australian Consumer Law gives you protections against unfair business practices and misleading subscription terms. Where a subscription is not supplied as described or renewal terms are unclear, a consumer remedies approach may be available. Use these rights as a framework when assessing a disputed charge for a Shoprunner membership.
Regulators have acted against subscription providers that made renewal terms opaque or that made cancellation unduly difficult. This regulatory context strengthens a consumer’s position when seeking redress over unclear renewal charging or misleading representations related to membership benefits.
Customer experiences with cancelling Shoprunner
What users report
Public reviews and complaint boards show a mix of experiences. Many users praise the core benefit when it works, but a significant number of reviews report problems with delivery speed, unclear trial conversions and difficulties obtaining refunds after auto-renewal. Complaints include unexpected charges after a trial and frustration over cancellation attempts that did not stop renewal.
Some reviewers said they found cancellation flows unresponsive or confusing and reported having to repeat their requests; others described receiving charges despite attempting to stop renewal. There are also reports from cardholders who received membership as a perk and later questioned how renewal or removal of the perk would be handled.
Recurring issues and practical takeaways
1. Unexpected renewals: multiple reports indicate renewals occur automatically after trial periods and sometimes with little advance notice.
2. Refund outcomes vary: consumers often report little or no proration after a renewal; refunds tend to be discretionary rather than automatic.
3. Third-party billing complexity: memberships tied to cardholder perks or partner programmes add complexity to refund and cancellation eligibility. Verify how you initially obtained membership when assessing options.
Documentation checklist
- Proof of purchase: receipt or confirmation that shows the membership start date and the fee charged.
- Trial records: dates when any free trial began and ended.
- Billing statements: the card or account statement showing the charged amount and date.
- Terms in effect: a copy or screenshot of the terms and renewal policy that applied when you joined.
- Communication log: dates and brief notes of any contact or attempted contact about the membership or billing.
Common pitfalls and how to protect your rights
- Assuming automatic refunds: don’t assume a refund will be automatic after an unwanted renewal; many accounts show no proration.
- Ignoring the source of billing: if membership came via a cardmate perk, the issuer’s terms may determine outcomes.
- Missing renewal notices: keep records of any notices about upcoming charges; they are your evidence if charges were not properly disclosed.
- Relying on informal promises: written confirmation is stronger than verbal assurance when disputing a charge.
Disputes, chargebacks and complaint routes
If you believe a Shoprunner charge is incorrect or misleading, you have several consumer tools: raise a dispute through your card issuer, keep full documentation to support the claim and consider lodging a complaint with consumer protection authorities. The local regulator has pursued cases where renewal or subscription practices were unfair or opaque.
When filing a dispute or complaint, explain clearly when you first became a member, the date of renewal charge and why you say the charge is incorrect. Provide supporting documents from the checklist above.
What to expect after cancellation
After a cancellation request is processed, expect one of these outcomes: immediate termination of benefits until the next renewal date, continuation of benefits until the pre-paid period ends, or discretionary refund if eligibility criteria are met. Historical reports suggest full-year charges are sometimes retained if cancellation occurs after a renewal.
Monitor your billing statement for any unexpected charges in the following billing cycle. Keep the documentation checklist ready in case you need to dispute a charge or request redress.
Address
- Address: 350 N. Orleans St. Suite 300N, Chicago, Illinois 60654, United States
What to do after cancelling Shoprunner
Keep all supporting documents and a clear timeline of events for at least 12 months after the cancellation date. This includes receipts, billing statements and any evidence of the terms that applied when you joined.
If a charge remains after cancellation or you believe the business acted unfairly, use your card issuer’s dispute process and consider contacting the consumer regulator with the documentation you prepared. Regulatory action is increasingly common for unclear renewal practices, so well-organised evidence improves your chances of a favourable outcome.
Finally, review alternative services and reassess whether the cost of membership matches your shopping patterns before re-subscribing. The membership landscape and partner lists change over time; review terms and renewal mechanics carefully when comparing options.