Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Able
PO Box 114
2135 Strathfield
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Able service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Able: Easy Method
What is Able
Able is a digital personalised weight care platform that markets clinician-supported plans, coaching and medication delivery alongside an app-based programme. The public-facing site describes clinical assessments, eligibility checks and ongoing medication orders as part of a subscription model for weight care.
The service combines app access with clinician interactions and, in some programmes, recurring medication shipments; the help centre explicitly distinguishes app subscriptions from medication fulfilment.
| Service element | Detail (service specific) |
|---|---|
| Core offering | Personalised plans, coaching and clinician oversight |
| Medication | Compounded medication options with recurring fulfilment noted on site |
| Subscription model | Auto-renewing app access and recurring medication orders reported |
Why people cancel and common triggers for cancellation
Subscribers typically seek to cancel for billing disputes, dissatisfaction with personalised results, unexpected renewals after trial offers, or concerns about medical shipments continuing after cancelling access. Complaints cluster around perceived opaque pricing, trial-to-paid transitions, and difficulty obtaining refunds.
Independent review platforms and social forums show a mixture of positive coach feedback and frequent billing or refund complaints; those billing complaints are central to why users attempt cancellation.
Customer experiences with cancellation
What users report
Users praise individual coaches and some programme elements, but many report unexpected charges after trial periods and problems securing refunds. Reports include immediate post-trial charges larger than advertised and cases where users believed they had cancelled yet continued to be charged.
One concise example posted on public review platforms summarises the complaint pattern: “Scam… Pressed on trial yet they charged me anyways.” This captures the billing complaint that recurs across platforms.
Recurring issues and practical takeaways
Recurring themes from user feedback relevant to cancellation strategy are:
- Billing descriptor confusion - card statements may use a merchant name different to the brand advertised, complicating disputes.
- Trial-to-subscription transitions - users report that trial offers did not prevent immediate or unexpected charges.
- Refund friction - several reports indicate delays or refusals when seeking refunds for charges they regard as unauthorised or incorrect.
How cancellations typically work for Able subscriptions
Framework: cancellations interact with two contract strands for Able customers: the digital subscription (app access and coaching) and any recurring medication supply agreement. Able’s help documentation recognises this split and notes that medication fulfilment may be processed separately from app subscription termination.
Notice periods and billing cycles: public reports indicate billing commonly follows weekly or monthly cycles depending on the selected plan and billing platform. Where a prepaid period remains, many subscription contracts allow access until the end of that paid period unless the terms state otherwise. Users have reported being charged at renewal points tied to the app-store or payment gateway schedule.
Proration and refunds: proration policies vary by how the subscription was purchased and the payment processor used. In general: refunds for unused time are not universally guaranteed; refund eligibility is a contractual matter and may depend on the timing of the cancellation relative to the billing cycle and fulfilment of services. Several users report unsuccessful refund attempts after cancellation.
Cooling-off and unsolicited agreements: consumer protections such as a 10-business-day cooling-off right can apply in limited circumstances (for example, unsolicited sales). For ordinary online subscriptions, a statutory 10-business-day unsolicited cooling-off right will not typically apply unless the sale meets the unsolicited agreement criteria. Consequently, whether a refund is mandatory depends on the contract terms and the circumstances of the sale.
| Typical subscription elements | Observations for Able users |
|---|---|
| Trial offers | Reports of inconsistent trial billing; advertised trial may convert to paid plan in practice |
| Recurring medication | Medication orders may continue to ship even if app access is altered |
| Refunds | Refunds reported as inconsistent; depend on timing and the type of purchase |
Legal framework that matters for Able subscribers
Australian consumer law imposes remedies for misleading or deceptive conduct and for major failures to deliver services as described. If marketing or contract language is unclear about renewals, a regulator may view that as a transparency issue. Recent ACCC action against subscription practices signals heightened enforcement interest in unclear auto-renew terms.
Bank disputes and chargebacks: cardholders have dispute options under scheme rules and the ePayments Code where transactions are unauthorised or goods and services were not as described. Banks and card schemes apply time limits for disputes; acting quickly preserves options such as a chargeback. Institutional guidance summarises scheme timeframes and evidentiary expectations.
Documentation checklist
- Transaction evidence: statements showing the billed merchant descriptor and dates.
- Terms and order confirmations: any contract text shown at sign-up, including trial terms and renewal wording.
- Communications record: copies or screenshots of correspondence and any chat transcripts or automated confirmations (note the date/time stamps).
- Delivery and fulfilment records: shipment records for medication orders where relevant.
- Refund and dispute records: confirmation numbers, bank dispute reference numbers and timelines of actions taken.
How to frame a cancellation-related dispute
Framework: approach the issue as a contractual dispute supported by documentary evidence. Identify the contractual promise (trial length, advertised price, renewal terms), the factual breach (unexpected charge, failure to provide service), and the remedy sought (refund, stop future charges, compensation for loss).
Timing: banks and card schemes impose strict dispute windows; consumer agencies consider delays in complaints unfavourably. Document dates precisely and act promptly through the financial institution if a transaction appears unauthorised.
Common pitfalls and mistakes to avoid
- Missing merchant descriptor checks - failing to match the bank statement descriptor to the trading name often delays dispute resolution.
- Overreliance on informal single contact attempts - keep full records of all contacts and confirmations.
- Not preserving terms shown at purchase - the exact wording at the point of sale is central evidence in disputes.
- Waiting past dispute windows - banks have scheme time limits; delays reduce options for chargebacks.
Practical expectations after you cancel a subscription with Able
Access and fulfilment: termination of app access and termination of medication orders can be contractually distinct; Able’s public guidance indicates that medication shipments already processing may continue even where an app subscription is being ended. Account and fulfilment processes may therefore run on parallel tracks.
Billing: you may still see a final charge or a charge that was authorised prior to the cancellation effective date. If a prepaid period remains, many suppliers permit access until that period ends but will not prorate refunds unless the terms provide. Expect to reconcile dates and transactions carefully against the billing cycle.
When to escalate to regulators or dispute channels
Escalate if the merchant refuses a bona fide refund, if advertising appears misleading about renewals or trial terms, or if you suspect unauthorised billing that your payment provider will not rectify. Relevant escalation channels include submitting a complaint to a consumer regulator and, for unresolved bank disputes, lodging a formal dispute through your financial institution and, if necessary, seeking review by the Australian Financial Complaints Authority.
Address
- Address: PO Box 114 Strathfield NSW 2135 Australia
What to do after cancelling Able
Monitor your statements for at least two billing cycles for recurring or residual charges and match transaction descriptors to your documentation.
Keep a consolidated file with: purchase terms, transaction evidence, shipment records and any correspondence. This file will support disputes, complaints and possible legal advice requests.
If you believe a transaction is unauthorised or the merchant refuses a lawful refund, contact your card issuer promptly to discuss formal dispute options and preserve evidence for a chargeback under scheme rules. Banks and merchant acquirers follow strict timeframes; early action improves outcomes.
Consider lodging a regulator complaint where material misrepresentations of trial or renewal terms have occurred or where systemic refund refusals are evident; regulators have been active in subscription enforcement and may accept aggregated consumer evidence.
Seek specialist advice for significant financial loss. For losses over modest thresholds, obtain legal advice or speak to an authorised consumer advocacy service to assess options such as consumer law remedies or coordinated complaints.
Document next steps and set reminders for follow-up deadlines: dispute window deadlines, regulator complaint timelines and any expected refund processing dates. Maintain professional tone and factual chronology when lodging formal complaints or disputes.