Cancellation service N°1 in Ireland
Contract number:
To the attention of:
Cancellation Department – Adobe Business Catalyst
4‑6 Riverwalk, City West Business Campus
Dublin 24 Saggart
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Adobe Business Catalyst service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Adobe Business Catalyst: Easy Method
What is Adobe Business Catalyst
Adobe Business Catalyst was a hosted website and online business platform that combined content management, e-commerce, customer relationship management and marketing automation into a single service. It was sold to web design agencies and end customers as an all-in-one SaaS solution for small and medium businesses with site hosting, storefronts, email campaigns and basic CRM features.
The product was declared end of life by Adobe and the platform was decommissioned; customers were required to migrate sites and data before the shutdown date announced by Adobe. This affected billing, data retention and refund expectations for subscriptions that remained active during the winding-down period.
| Plan type | Typical billing model | Price (A$) | Notes |
|---|---|---|---|
| Monthly hosting and storefront | Monthly recurring | Varies | Plan types and partner rebates varied; product discontinued. |
| Annual plan or prepaid hosting | Yearly recurring or prepaid | Varies | Prepaid periods were often non-refundable per vendor terms. |
How subscriptions, billing and refunds typically worked for Adobe Business Catalyst
Billing for Business Catalyst historically used recurring billing cycles with monthly or annual terms. Many customers were billed automatically until a cancellation was processed by the account holder or partner who managed the site.
Proration and refunds depended on the account type and who billed the site: direct billing by the platform, or partner/reseller billing where the partner set refund rules. Adobe and many partners stated that prepaid hosting fees were not refunded after cancellation in standard terms.
When the platform reached end of life, Adobe announced a final shutdown date and indicated that customer data would be deleted after the service was turned off. This created a hard deadline for migrations and shaped refund expectations for remaining subscription periods.
Customer experiences with cancellation
What users report
Public forum threads and partner blogs show three consistent threads: confusion over who controlled billing (Adobe versus partners), disputes about pro rata refunds when customers migrated mid-cycle, and frustration at receiving renewal charges despite attempted cancellation actions.
Some customers reported that cancellation led to immediate termination of access and no refund for unused time. Other posts asked for pro rata adjustments when migration occurred mid-billing cycle and indicated mixed results from account teams and partners.
Recurring issues and practical takeaways
Users commonly noted that reseller or partner arrangements complicated refunds and notices. Partners often managed billing and rebates, which meant the end customer had to navigate a secondary contract in addition to any platform terms.
Forums show cases where customers pursued disputed charges and sometimes received partial credit; outcomes depended on the invoicing party and the precise contract terms in force at the time of cancellation.
| Feature | Business Catalyst (status) | Typical alternatives |
|---|---|---|
| All-in-one hosted CMS + ecommerce | Discontinued platform; data deletion after shutdown | WordPress + plugins, Shopify, hosted site builders |
| Partner billing model | Common; partners often billed clients | Direct subscriptions or agency-managed hosting |
Consumer rights and regulatory context that matter for Adobe Business Catalyst
Australian consumer protections apply to supply of digital products and services. Regulators have taken action where subscription practices made cancellations hard or where renewal terms were not clearly disclosed.
The ACCC and related authorities have investigated subscription traps and unclear renewal practices, which is relevant when a platform or partner continues to charge after a service change such as an announced shutdown. These regulatory actions underline that businesses must deal fairly with existing subscribers when terms change.
Notice periods, cooling-off and proration for Adobe Business Catalyst
Notice periods and cooling-off rights depended on the original contract or partner agreement. Some accounts were monthly with a one-month minimum term; others were annual or prepaid. Where a contract included a specific notice period, that contract term generally governed whether a refund or charge applied.
Cooling-off periods under general consumer law for unsolicited sales may not apply to a voluntarily subscribed online service. Cooling-off rights and statutory remedies are situation-specific and depend on whether the supply was misleading, if contract terms were unfair or if the supplier breached the Australian Consumer Law.
Refunds, chargebacks and dispute options for Business Catalyst billing
If you believe a charge is wrongful, document the transaction and follow the dispute processes available to you through your payment method or financial institution. Chargeback outcomes depend on the payment network's rules and the strength of your supporting evidence.
When the vendor is no longer operating or the platform has been decommissioned, recovery options are constrained and tend to favour customers who can show contractual breaches, unfair terms or misleading conduct. Regulators have pursued enforcement where systemic issues affected many subscribers.
Documentation checklist
- Account identifier: subscription or site name used on Business Catalyst.
- Billing records: dates and amounts of recent charges (credit card or bank statements).
- Contract excerpts: terms that state notice periods, refund rules, or partner/reseller relationships.
- Migration or shutdown notices: vendor or partner announcements showing timelines and data deletion warnings.
- Communication log: dates and brief summaries of any conversations or support ticket numbers (if any).
- Evidence of service loss: screenshots or system messages that show termination, loss of access, or failed migration steps.
Common pitfalls and mistakes to avoid with Business Catalyst cancellations
- Assuming a single decision-maker: not all accounts were billed by Adobe; reseller arrangements often changed refund liability.
- Lack of documentation: failing to keep proof of notices, invoices or announcements reduces leverage in disputes.
- Ignoring end-of-life notices: missing the platform shutdown deadline risked permanent data loss, which narrowed later remedies.
- Relying on verbal assurances: forum reports show verbal or informal promises are hard to enforce without written terms.
How disputes usually progress for Business Catalyst-related charges
Disputes typically start with a review of who issued the invoice and what the applicable terms say. If the charge came from a partner, that partner's refund policy often controlled the immediate outcome.
Where many consumers were affected or where terms were unclear, regulators could investigate systemic conduct. Individual remedies may require evidence of unfair contract terms or misleading conduct under consumer law.
What to expect after cancellation of a Business Catalyst subscription
After a cancellation period or after the platform shutdown, expect the following possibilities: loss of site access, deletion of hosted data after specified retention periods, continued billing if an autopay setting or partner invoice remained active, and limited vendor support for migration or refunds as the platform winds down.
In practice, outcomes vary by whether the account was billed directly by the platform or by a partner. Keep strong documentation and be prepared to escalate a dispute if charges continue after service termination or shutdown notices.
Practical next steps and remedies to consider after cancellation
Identify the invoicing party, gather your documentation and decide whether a formal dispute or a complaint to a regulator is appropriate based on the scale of the problem and the strength of your evidence.
If many customers were affected by the same conduct, regulatory attention may produce remediation or redress. Keep a clear timeline of events and precise records of payments and contract terms to support any claim.
Address
- Address: Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Ireland