Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Albert
Level 7, 175 Macquarie Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Albert service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Albert: Complete Guide
What is Albert
Albert is a personal finance app that combines budgeting, savings, investing, cash advances and subscription-based advice under a single platform. The company markets a free tier and several paid subscription tiers that unlock features such as investing, identity protection, cashback and an AI or expert assistant branded as Genius. Albert operates account-like products (cash, savings, investing) via partner banks and offers recurring subscription billing for premium functionality.
The official help pages list multiple paid plans and describe automatic renewal behaviour for subscription fees. Independent reviews note variations in how the paid model is presented (some reviewers describe a low minimum or pay-what-you-feel model in some markets, while help pages show fixed monthly prices in the company’s support material). Use of partner banking rails and investment settlement mechanics can affect how quickly funds move in and out of Albert account types.
Subscription plans and approximate AU pricing
| Plan | Official currency (source) | Approx. A$ (mid-market) | Main features |
|---|---|---|---|
| Basic | US$14.99/month (official) | Approx. A$22.50/month | Budget and spending tracking, basic savings features. |
| Standard | US$19.99/month (official) | Approx. A$30.00/month | Investing, identity protection, credit monitoring, cashback. |
| Genius | US$39.99/month (official) | Approx. A$60.00/month | AI/financial assistant, plus benefits of lower tiers. |
| Family | US$39.99/month (official) | Approx. A$60.00/month | Shared access for multiple household members; billed to account owner. |
Official pricing is published in US dollars by the provider; the A$ figures above are approximate conversions using a recent mid-market USD-AUD rate and are intended only as a reference. Actual amounts on bank statements will reflect the currency shown by the payment processor and may differ due to exchange margins or taxes.
How cancellations typically work for Albert
Many aspects of cancelling a recurring subscription depend on product terms: subscriptions generally auto-renew until they are deactivated, billing follows whatever cycle was selected at sign-up, and renewal charges may occur immediately when a trial ends or at the next billing date. Albert’s public help material states fee payments will automatically renew until deactivated. This means timing a cancellation or termination request matters for avoiding the next charge.
Albert’s terms and several independent reports indicate cancellation can be affected by balances held in Albert Cash, Savings or Investing products. Where the provider requires on-platform account balances to be exactly zero before an account can be closed, pending transfers and investment settlement times may delay the effective termination and leave users exposed to further renewal charges while those transfers complete. Plan-specific features (for example family billing or auto-invest rules) can add further constraints.
Proration and refunds are not uniformly guaranteed. Some subscription services do not pro-rata monthly fees or may only refund under limited circumstances such as a statutory cooling-off right, a major failure or where the provider’s own terms allow it. Where a free trial is offered, trial expiry timing and any “trial-to-paid” reminder mechanics are also relevant to what refund rights apply.
Customer experience with cancellation
What users report
Public feedback collected on forums and review sites shows mixed experiences. Positive reviews praise the budgeting and planning tools, while negative reports focus on difficulties ending subscriptions, unexpected renewal charges, and delays caused by transfers or investments that take time to settle. Some users describe repeated billing despite having attempted to stop the subscription.
Specific user posts have said cancellation was delayed because funds were still showing as “in transit” or invested, and that the requirement to close balances first extended the time before an account could be fully terminated. A small number of customers reported having to escalate disputes through banks or consumer complaint channels to obtain refunds.
Recurring issues and practical takeaways
Practical patterns from public reports: users often underestimate settlement times for invested funds; trial-to-paid transitions can be faster than expected; and family/owner-billed plans may continue to charge the account owner even when invited members stop using the service. These patterns increase the risk of an unplanned renewal charge.
From a rights perspective, the key takeaways are: check whether platform balances must be zeroed, allow extra time for transfers to settle before any termination attempt, monitor upcoming billing dates, and keep evidence of dates and balances that show when you attempted to disengage. These actions strengthen a dispute or refund claim if a charge goes ahead after cancellation efforts.
Refunds, disputes and chargebacks for Albert
Refunds depend on the provider’s terms and any statutory consumer rights that apply. Where the service or digital content was defective or materially different from what was promised, consumer guarantees may support a refund. For renewals and subscription fees, refund eligibility often depends on whether a cooling-off right applies or whether the provider’s terms allow pro-rata credits.
If you believe you were charged in error, your payment provider or card issuer can investigate under the relevant card-scheme or banking dispute rules. These processes vary: timelines for investigation commonly run to several weeks and outcomes are not guaranteed because merchants can contest chargebacks. Expect requests for supporting evidence such as transaction details and proof of attempted cancellation.
Merchants sometimes reserve rights to recover disputed amounts or chargeback fees where the dispute is judged unjustified, so understand possible consequences for your account relationship. If a charge dispute is unsuccessful at the banking level, escalation to an external dispute resolution scheme may be available for financial products.
Documentation checklist
- Subscription record: date of sign-up, plan name, trial start and expiry dates or billing-cycle details.
- Billing evidence: bank or card statements showing the exact charge(s), dates and merchant descriptor.
- Balance snapshots: screenshots or statements that show on-platform account balances and any pending transfers at the relevant times.
- Terms and policies: copies or screenshots of the provider’s terms that reference renewal, cancellation constraints and settlement requirements.
- Communication log: a dated list of when you tried to stop the service and what happened, with reference numbers if any were supplied by the provider.
- Dispute evidence: receipts, screenshots and any case ID from your bank, together with notes of phone or chat contacts (date, time, agent name where available).
Plans and feature comparison
| Feature | Basic | Standard | Genius | Family |
|---|---|---|---|---|
| Budget tracking | Yes | Yes | Yes | Yes |
| Investing | No | Yes | Yes | Yes (individual investing per member) |
| Identity protection / credit monitoring | No | Yes | Yes | Yes |
| AI / expert assistant | No | No | Yes | Yes |
| Family access | No | No | No | Shared access, single bill |
Feature listings are drawn from the company’s help material and reflect what each tier emphasises; check the provider’s own published plan details for the definitive list and any market-specific variations.
Short note on statutory rights relevant to Albert
Consumer guarantees and unfair contract term protections can apply to digital subscriptions. If a digital service fails to deliver promised features or misrepresents core contract terms, a remedy such as repair, replacement or refund may be available under consumer law. Cooling-off or renewal-specific protections may also provide a limited right to cancel and receive a refund where those rules apply. For subscription-related disputes over financial services or account access, external dispute resolution schemes for financial services can be relevant. Keep these rights in mind when preparing a claim.
Address
- Address: Level 7, 175 Macquarie Street, Sydney NSW 2000, Australia
What to do after cancelling Albert
After a cancellation is effective, monitor your next two bank statements carefully for any unexpected renewals or residual debits. Keep copies of all records that show the cancellation date and your on-platform balances. This evidence is the central piece in any dispute or refund request.
If an unauthorised or disputed charge appears, notify your payment provider and supply the documentation checklist items above; allow the bank or card scheme time to investigate, and be prepared to escalate to an industry ombudsman if a financial product is involved. For non-financial consumer disputes, regulators that oversee consumer protections can also provide guidance or accept complaints when contract terms are misleading.
Finally, preserve evidence of timing and settlement status for any transfers that could have delayed account closure. In practice, proving the exact moment funds left an investment or cleared into an external account strengthens requests for refunds tied to renewal windows. Acting promptly and keeping a clear, dated record increases the likelihood of a successful remedy or dispute outcome.