Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Alltrails Pro
530 Bush Street, 9th Floor
94108 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Alltrails Pro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Alltrails Pro: Easy Method
What is Alltrails Pro
Alltrails Pro is the premium subscription tier of the Alltrails mapping and trail-discovery service, offering enhanced offline maps, route-building tools, 3D terrain previews and advanced data such as community heatmaps and trail conditions. The current product family uses a two-tier paid model above the free base service: a mid-level paid plan and a higher-tier plan with additional intelligence features. These paid tiers are sold as annual subscriptions and are commonly offered with a short free trial period.
Purchase routes vary by platform: subscriptions may be processed directly through Alltrails or via mobile app marketplaces, and that distinction affects refundability and renewal control. Pricing is displayed in US dollars on the official plans page; approximate Australian dollar equivalents are reported in independent coverage.
Subscription plans and approximate pricing
The official plan names correspond to a standard mid-tier membership and a premium tier with AI-driven tools. Listed annual amounts on the official page are in USD and converted here to approximate AUD for practical comparison; fees may vary by billing route and exchange rate.
| Plan | Official annual price (reported) | Approx annual price (A$) | Billing notes |
|---|---|---|---|
| Plus (mid-tier) | $35.99/year | Approx A$56/year | Includes offline maps and navigation; price and refunds may differ by purchase channel. |
| Peak (premium) | $79.99/year | Approx A$125/year | Includes all Plus features plus AI features such as heatmaps and trail conditions; in-app purchases may be governed by marketplace policies. |
How subscriptions typically operate for Alltrails Pro
Framework: subscriptions are time-limited licences that renew automatically unless deactivated before the renewal date. The contract terms treat renewals as separate payment events subject to the renewal charge and the relevant distribution channel terms.
Billing cycle and auto-renewal: annual billing is standard for paid tiers; auto-renewal means a new annual charge will occur on the renewal date unless the subscriber takes contractual steps to prevent renewal prior to that date. The timing of charges determines entitlement to refunds under the stated policy.
Proration and partial-period refunds: the provider’s public terms limit refunds for partial periods after the initial 30-day window; refunds for renewals are restricted and generally unavailable after the stated grace period. Specific proration rules are dependent on whether the subscription was purchased directly or through a distribution channel.
Legal and consumer rights that matter for Alltrails Pro
Contractual terms: the Alltrails terms provide a 30-day money-back guarantee for subscriptions purchased through the website; purchases made through third-party marketplaces are subject to the marketplace rules. This clause is a material contractual term that affects refund remedies.
Australian consumer law implications: statutory guarantees and unfair contract terms may be relevant where the service is supplied to consumers in Australia. Nevertheless, the practical refund pathway will often be constrained by the purchase route and the forum for the transaction. If you assert statutory rights, document the purchase route and timing precisely.
Customer experience with cancellations
What users report
Public feedback collected on review platforms shows a mix of positive and negative outcomes. Many positive reports praise responsive refunds when the request falls inside the provider’s stated window. Negative reports most frequently allege unexpected auto-renewals, confusing in-app prompts, disputed exchange rate conversions, or difficulty obtaining refunds when purchases were made via app marketplaces.
Several reviewers note that purchases processed through marketplace channels (Apple App Store, Google Play) create a different refund pathway than purchases made directly, often resulting in the vendor referring the request back to the marketplace. Others report that support responsiveness varies, with some successful refunds issued when requests are made promptly.
Recurring issues and practical takeaways
Recurring user issues include timing disputes around free trials converting to paid subscriptions and the absence of an obvious renewal reminder immediately before annual charges. Consumers also report confusion when upgrading tiers rapidly and expecting automatic pro rata refunds.
Practical takeaway: the single most common determinative factor for a successful refund or adjustment is the purchase route and the speed of the refund request relative to the supplier’s stated refund window. Keep contemporaneous records of transaction dates, receipts and any support interactions.
Documentation checklist
- Proof of purchase: receipt showing the transaction date and billed amount.
- Billing statement: the card or account statement line for the charge.
- Terms snapshot: a copy or screenshot of the terms or pricing page current at the time of purchase.
- Trial activation evidence: timestamp or confirmation showing when a free trial began, if applicable.
- Change or upgrade evidence: records showing any plan upgrade or conversion and the date it occurred.
- Refund correspondence: records of any communications acknowledging a refund or denial (save the content and date of responses).
Disputes, chargebacks and escalation
Dispute routes: if a refund is refused or unresolved, cardholder dispute mechanisms or marketplace dispute systems may be available. Those mechanisms are remedies of last resort and have specific time limits; banks and marketplaces will examine the evidence you provide.
Legal escalation: for unresolved consumer disputes, consider lodging a complaint with the relevant consumer protection agency or ombudsman. In doing so, present the contractual terms, the purchase route, the timing of charges and the supplier’s responses. Keep submissions factual and time-stamped.
Common pitfalls and mistakes to avoid
- Failing to confirm the billing route: different refund rules apply to direct purchases versus app marketplace purchases.
- Missing the 30-day window: many refund policies reference a 30-day period from purchase or renewal for refund eligibility.
- Assuming automatic proration: upgrades or mid-term changes do not guarantee a pro rata refund unless explicitly stated.
- Insufficient documentation: not saving receipts or transaction identifiers weakens any later dispute or claim.
- Relying on informal verbal promises: ask for written confirmation and retain it if any adjustment is promised.
Billing route comparison and implications
| Billing route | Typical refund window | Control over auto-renewal | Implication for disputes |
|---|---|---|---|
| Direct purchase via Alltrails.com | 30 days money-back guarantee stated in terms | Supplier-level control; vendor can reverse charges within policy | Supplier can process refunds; contractual terms govern outcome. |
| Purchase via Apple App Store or Google Play | Governed by marketplace rules; vendor often refers refunds to marketplace | Marketplace controls renewal and may require action through its platform | Marketplaces may have shorter or different dispute procedures; vendor statements indicate limited ability to refund these sales. |
Refund eligibility for renewals and upgrades
Renewal charges: the terms limit refunds for renewals after the 30-day window, subject to the purchase route. If you are charged for a renewal you did not intend, the timing of your request relative to the renewal date is critical.
Upgrades and stacking: when a user upgrades from one paid tier to another, available vendor guidance indicates remaining time may be applied to the new subscription but full refunds for earlier tiers are not guaranteed outside stated windows. Preserve transaction timestamps to support any claim.
What to expect after a cancellation
Service access: typically, access to paid features continues until the paid term expires, unless the provider’s terms specify immediate suspension after cancellation. Expect the specific outcome to depend on the purchase route and the contract language in effect at purchase.
Billing and refunds: if a refund is granted, processing times vary; the provider’s terms and marketplace rules set the refund method and timing. Retain records showing the refund amount and the posting date on your bank or card statement.
Address
- Address: AllTrails, Inc. 530 Bush Street, 9th Floor San Francisco, California 94108 United States
Next steps and practical recommendations
Document the purchase route, transaction dates and receipts immediately after any purchase or renewal. Keep those records secure for any future dispute or escalation.
Where timing is close to a policy deadline, prioritise submitting clear, dated evidence and follow the contractual escalation path set out in the provider’s terms. If a remedy is refused, evaluate marketplace dispute options or formal consumer complaint processes with factual evidence.