Serviço de cancelamento N°1 em Cyprus
Número de contrato:
À atenção de:
Departamento de Cancelamentos – Anonymous Vpn
5 Amathountos St.
3105 Limassol
Assunto: Cancelamento de contrato – Notificação por email certificado
Exmos. Senhores,
Venho por este meio notificá-los da minha decisão de rescindir o contrato número relativo ao serviço Anonymous Vpn. Esta notificação constitui uma intenção firme, clara e inequívoca de cancelar o contrato, com efeitos a partir da primeira data possível ou de acordo com o período de aviso prévio contratual aplicável.
Solicito que tomem todas as medidas necessárias para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a correta receção deste pedido;
– e, quando aplicável, enviar-me o extrato final ou confirmação de saldo.
Este cancelamento é-vos enviado por email certificado. O envio, o carimbo de data/hora e a integridade do conteúdo estão estabelecidos, tornando-o uma prova equivalente que cumpre os requisitos de prova eletrónica. Dispõem, portanto, de todos os elementos necessários para processar corretamente este cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e liberdade contratual.
Em conformidade com a Lei de Defesa do Consumidor e a regulamentação de proteção de dados, solicito também que:
– eliminem todos os meus dados pessoais não necessários para as vossas obrigações legais ou contabilísticas;
– encerrem todas as contas pessoais associadas;
– e me confirmem a eliminação efetiva dos dados de acordo com os direitos aplicáveis em matéria de proteção da privacidade.
Conservo uma cópia integral desta notificação, bem como a prova de envio.
Com os melhores cumprimentos,
11/01/2026
How to Cancel Anonymous Vpn: Complete Guide
What is Anonymous Vpn
Anonymous Vpn is a commercial virtual private network service that offers encrypted internet tunnels, server locations including Sydney, and a small set of subscription options for private browsing, streaming and P2P use. The provider operates under Gate 100 CY Ltd and lists three subscription structures: a short paid trial that rolls into a yearly subscription, a monthly option and a 12-month option. These plan types and the company registration appear in the service terms of use.
The service is commonly reviewed alongside mainstream VPNs; independent reviewers note that Anonymous Vpn accepts card payments only, offers limited simultaneous connections, and publishes a 14-day money-back window with specific conditions. Pricing reported by reviews is presented below in approximate AUD values to aid local comparison.
Subscription plans and approximate pricing
| Plan | Duration | Approx price (AUD) | Notes |
|---|---|---|---|
| Paid trial | 3 days then converts | A$1.49 (approx) | Short paid trial that converts to a longer recurring plan if not ended. |
| Monthly | 1 month | A$17.86 (approx) | Typical monthly subscription price reported by reviewers. |
| Annual | 12 months | A$102.77 (approx) | Annual price reported by reviewers; some sources report a higher conversion for the paid trial. |
Approximate conversions use a recent USD-AUD rate and round to two decimals. These AUD figures are estimates derived from reported USD plan prices and current exchange rates; official checkout prices may vary.
Customer experience with cancellation
What users report
Third-party reviews and analysis frequently highlight the paid 3-day trial and the automatic conversion behaviour as the primary user concern. Reviewers describe situations where the trial rolls into a recurring subscription or a larger annual payment unless actively ended, and they flag limited payment methods as an extra friction point.
Review coverage and aggregated commentary also describe restrictive refund eligibility tied to low usage thresholds during the money-back period. Examples published by reviewers indicate the service applies usage conditions to refund requests, which some customers have found restrictive.
Recurring issues and practical takeaways
Reported recurring issues: short paid trial windows that convert automatically, narrow refund conditions, and card-only payments. These elements increase the importance of close attention to billing timing and evidence retention.
Practical takeaway: treat the trial as a time-limited commitment and keep clear records of dates, payment receipts and any communications about your subscription. Reviewers recommend checking the specific trial-to-subscription conversion terms before signing up.
How cancellations typically work for Anonymous Vpn
Contract framework: Anonymous Vpn’s terms describe subscription renewal and three plan types (trial-to-yearly, monthly, yearly). The provider’s stated refund policy includes a 14-day money-back guarantee for qualifying monthly and annual purchases with explicit usage limits. These contractual points shape how cancellation outcomes are determined.
Billing cycles and proration: subscriptions are sold on a recurring billing cycle (monthly or yearly). Whether a provider issues pro-rated refunds for unused time depends on the contract language and the refund rules that the provider applies. For Anonymous Vpn, reviewers note that refunds are conditional and limited for trial conversions.
Cooling-off and refund windows: reviewers report a 14-day refund window for eligible plans, but the refund may be conditional on limited usage (for example, small data transfer and connection counts). This means a cancellation within the refund window is not an automatic guarantee of a full refund unless the provider’s usage conditions are met.
Short note on consumer law and subscription protections
Regulatory context: enforcement agencies monitor so-called subscription traps and unclear renewal terms. Recent enforcement examples stress the need for clear disclosure of renewal and cancellation terms and the provision of timely refund options where required. This regulatory focus is relevant when assessing a refund claim against Anonymous Vpn if disclosure was unclear or the renewal mechanism was not sufficiently transparent.
Documentation checklist
- Proof of purchase: keep the original payment receipt and the card transaction record.
- Terms snapshot: save or screenshot the terms or plan page that showed the trial, price and renewal language at signup.
- Timing evidence: note the exact date and time when the trial started and when any subsequent charge appeared.
- Usage logs: keep app or device logs that show connection time, data used and access dates where relevant to refund eligibility.
- Bank statements: preserve the bank or card statement lines showing the charge and any attempted reversals.
What to expect if you request a refund or dispute a charge
Response timeline: providers often have internal timelines to review refund requests; independent reviews indicate that requirements such as limited data use or connection counts can affect eligibility. Keep expectations realistic about processing times and conditional refunds for trial-to-year conversions.
Evidence standard: the clearer your contemporaneous records, the stronger your position. Evidence that shows you acted within the refund window and met any stated usage limits will materially improve the chance of a favourable outcome.
Chargebacks and disputes: banks and card issuers offer dispute processes for unauthorised or incorrect charges. The outcome of a dispute often depends on the documentation you can provide and whether the merchant can demonstrate compliance with their own terms. If you proceed with a dispute, expect the issuer to request the same evidence listed in the documentation checklist.
Common pitfalls and mistakes to avoid
- 1. Relying solely on memory: lack of written proof of dates and amounts weakens refund or dispute cases.
- 2. Ignoring trial fine print: short paid trials can convert automatically and the conversion language may be buried in terms.
- 3. Assuming a refund is automatic: reported refund rules include usage thresholds that may deny a full refund even if requested within the advertised window.
- 4. Deleting evidence too soon: preserve logs and statements until the billing cycle and any dispute window have closed.
Billing reconciliation and what to monitor in your statements
Monitor card or bank statements for the exact merchant descriptor and the date the recurring charge occurred. Note whether the charge is for a pro-rated amount, a full renewal, or a tier change; this detail matters when questioning a charge.
If a charge appears after you ended service, compile the timeline and evidence listed in the documentation checklist before pursuing a refund or a dispute with your issuer.
Comparison of plan features and practical differences
| Feature | Monthly plan | Annual plan | Paid trial |
|---|---|---|---|
| Typical reported price (approx) | A$17.86/month (approx) | A$102.77/year (approx) | A$1.49 (approx) |
| Auto-renew | Yes - recurring | Yes - recurring | Converts to longer term if not ended |
| Refund window reported | 14 days with conditions | 14 days with conditions | Varies - conversion risk noted |
| Payment methods reported | Card only (reported) | Card only (reported) | Card only (reported) |
These feature comparisons are intended to highlight functional differences between subscription durations and the trial. They are based on published terms and reviewer reporting; actual checkout prices and available payment methods may differ.
Address
- Address: Gate 100 CY Ltd. 5 Amathountos St. Limassol 3105, Cyprus
Dispute escalation and regulator options
If a provider refuses a refund and you believe the rejection breaches consumer protections or the contract terms, consider lodging a complaint with an appropriate regulator or an ombudsman that handles digital services and cross-border disputes. Enforcement agencies have taken action where renewal and cancellation terms were not adequately disclosed. Documentation and a clear timeline are essential to any formal complaint.
Practical considerations for prevention and switching providers
Before subscribing elsewhere, compare trial mechanics and refund conditions carefully. Look for explicit statements about automatic conversion, accepted payment methods, and any usage limits that affect refunds.
Keep a short calendar reminder for trial end dates and the first renewal date so you can act within advertised windows and preserve your options.
What to Do After Cancelling Anonymous Vpn
After you have ended the subscription, take these practical steps: monitor your billing statements for at least one full billing cycle, keep all receipts and screenshots related to the cancellation, and maintain a concise timeline of events with dates and amounts.
If you expect a refund, note the provider’s stated refund window and check for any reversal transactions. If an expected refund does not appear within a reasonable time, gather your evidence and consider the dispute routes available through your card issuer or a consumer protection agency.
When moving to a replacement service, retain historic logs from the previous account for the period required by your dispute processes and check that the new provider has clearer renewal and refund terms.