Cancellation service N°1 in Türkiye
Contract number:
To the attention of:
Cancellation Department – Authenticator App
Koyunoglu Cd No 46A
44900 Malatya
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Authenticator App service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Authenticator App: Complete Guide
What is Authenticator App
Authenticator App is a third-party two-factor authentication utility that offers a free basic tier and a premium subscription with backup, sync and multi-device features. The developer lists in-app purchase options for weekly, monthly and yearly premium access, and the app is distributed through common mobile marketplaces.
The market-facing description emphasises secure backup and synchronization across Apple devices and claims millions of users, while developer listings show paid tiers and marketplace-managed billing. Pricing shown on the Australian app marketplace includes weekly, monthly and yearly premium tiers.
Subscription plans and pricing
| Plan | Billing cadence | Indicative AU price |
|---|---|---|
| Basic | One-off / free | Varies - free tier available |
| Premium weekly | Weekly | A$12.99 |
| Premium monthly | Monthly | A$19.99 |
| Premium yearly | Yearly | A$79.99 |
Prices above reflect in-app purchase listings on the Australian marketplace at the time of review; the developer notes prices may differ by country or region.
| Feature | Basic | Premium |
|---|---|---|
| Number of accounts | Limited | Expanded (sync across devices) |
| Secure backup | No | Yes (encrypted) |
| Multi-device sync | Limited | Included |
| Support | Community/none | Developer support listed |
How cancellations typically affect Authenticator App subscriptions
Subscription terms for Authenticator App use standard auto-renewal billing: the subscription renews at the end of each billing cycle unless non-renewal is effected. Access to premium features normally continues until the current paid period ends.
Proration and refunds depend on who billed the subscription: direct merchant billing and marketplace billing (app store) follow different refund and renewal rules. The developer explicitly advises that marketplace-managed subscriptions cannot be cancelled by the developer on the user’s behalf.
Cooling-off and statutory consumer guarantees may apply where the digital product is not fit for purpose or not as described. Under consumer protection law, digital content and services can attract remedies including repair, replacement or refund where there is a major failure. Marketplace terms and the developer’s terms may also affect voluntary refund policies.
Customer experience and cancellation feedback
What users report
Public reviews and discussion threads show recurring themes: unexpected charges after a short trial period, difficulty obtaining refunds, and frustration with support response times. Some users report being unable to stop renewals or to obtain a timely confirmation of cancellation.
Representative feedback includes short, direct user statements such as: "I received a debit despite cancelling during the trial" and "support does not respond" which appear across marketplace reviews and independent review platforms. These quotations capture common customer grievances about billing transparency and support responsiveness.
Recurring issues and practical takeaways
1. Billing route matters: marketplace-managed purchases and developer-managed purchases produce different remedy pathways and timeframes.
2. Documentation is decisive: users who maintain clear records of purchase dates, trial periods, screenshots of pricing and any correspondence have stronger positions when seeking refunds or lodging disputes.
Documentation checklist
- Purchase record: transaction identifier or marketplace receipt.
- Date stamps: date of purchase, trial start, and renewal attempts.
- Pricing screenshot: screenshot or capture of the price at purchase time.
- Terms snapshot: copy or screenshot of the app terms or pricing page at time of purchase.
- Error evidence: logs, screenshots or behaviour demonstrating feature failure or mismatch with advertised features.
- Bank/card statement: entries showing charge amounts and dates.
Disputes, refunds and chargebacks: legal and practical considerations
When seeking a refund for a paid subscription, the applicable remedy will depend on whether the product meets statutory consumer guarantees or the merchant has a voluntary refund policy. A major service failure can justify a full refund or a pro-rata refund for unused time.
Marketplace-managed purchases often fall under the marketplace’s refund and dispute resolution framework, while direct billing may be addressed under the merchant’s own terms. The distinction influences who is legally positioned to provide an immediate remedy.
Record the chronology of events and the exact nature of any malfunction or misrepresentation. Such documentation supports both a request for remedy under consumer law and any payment-provider dispute. Timeframes for disputing a card charge vary by issuer and may be subject to procedural conditions.
Common contractual terms to check in Authenticator App agreements
Review the following contractual elements in the app’s terms and marketplace listing when evaluating cancellation risk and refund expectations:
- Renewal clause: whether subscriptions auto-renew and the renewal interval.
- Refund policy: stated merchant or marketplace refund rules and any exclusions for digital content.
- Trial terms: trial duration, disclosure of automatic renewal and forfeiture of unused trial time when upgrading.
- Jurisdiction and governing law: which legal regime governs disputes.
- Limitation of liability: clauses that limit remedies, and their compatibility with statutory guarantees.
These contract terms affect both the procedural path and substantive entitlements for refunds or remedial action.
What to expect after you cancel an Authenticator App subscription
Following non-renewal of premium access, premium features generally remain active until the end of the paid billing period and then cease. Confirm whether account data or backups remain accessible on the free tier and whether export options are provided.
Monitor your billing statements for at least one full billing cycle after cancellation to ensure no further renewals occur. Keep all transaction records for a reasonable statutory limitation period in case a dispute becomes necessary.
Consider securing or exporting any two-factor authentication seeds or backups that you control prior to loss of premium features, and review account recovery options for any services that used the app for two-factor authentication. These steps reduce operational risk should access to premium sync or backup be removed.
Address
- Address: BOHEM HALICILIK BILISIM INSAAT SANAYI TICARET LIMITED SIRKETI, Koyunoglu Mah, Koyunoglu Cd No 46A, Yesilyurt, 44900 Malatya, Türkiye
Additional practical risk controls for subscription management
Keep a consolidated record of active subscriptions and the billing route used for each one. Where a subscription is marketplace-managed, the marketplace terms and dispute processes will shape remedy options. Where the merchant bills directly, merchant terms will apply.
When assessing whether to pursue a refund or dispute a charge, weigh the strength of documentary evidence and the legal basis under consumer guarantees for a major failure. Remedies differ for change-of-mind cases versus failures to provide the service as described.
Next steps and practical actions to protect your position
After you have initiated non-renewal or otherwise stopped premium billing, keep all purchase receipts and time-stamped screenshots, preserve evidence of feature failures, and retain billing statements for the relevant period. These items form the evidentiary core for any statutory claim or payment dispute.
If service functionality is the basis for a claim, document the malfunction with device logs and concise statements of how the product deviated from advertised capabilities. This information helps assess whether consumer guarantees apply.