Cancellation service N°1 in Czech Republic
Contract number:
To the attention of:
Cancellation Department – Avast Cleanup
Pikrtova 1737/1a
140 00 Prague 4 – Nusle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Avast Cleanup service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Avast Cleanup: Complete Guide
What is Avast Cleanup
Avast Cleanup is a device maintenance and optimisation service that removes junk files, manages startup items, and offers automated cleaning to help devices run faster. It is available for Windows, Mac, Android and iOS and is sold both as a standalone Cleanup Premium subscription and as part of bundled Avast products.
The vendor offers trial periods and a 30-day money-back guarantee for many purchases, but the exact trial length, promotional first-year prices and renewal amount can vary between device platforms and purchase channels. Avast lists several single-device and multi-device options and occasionally advertises discounted first-year rates.
Subscription plans and pricing overview for Avast Cleanup
This table summarises typical plans and the kinds of AU prices you will see when buying Cleanup Premium from Avast or via app stores. Prices and promotions change frequently; the table highlights representative values and differences by purchase channel.
| Plan or purchase channel | Typical AU price example | Billing cadence | Notes |
|---|---|---|---|
| Avast direct store - 1 device (Windows or Mac) | A$53.99/year or promotional first-year A$34.68 | Annual | Promotions may reduce first-year price; renewal at full price unless discounted. |
| Avast bundle (Ultimate / multi-device) | Varies (examples show discounted bundles around A$79.08 first year) | Annual | Cleanup Premium may be included as part of bundled features. |
| App store (Apple) in-app purchase | Examples shown: A$49.99/year or weekly options (varies) | Weekly / Annual | App store purchases are subject to the store refund rules and may be excluded from Avast’s refund window. |
| Google Play in-app purchase | Varies | Weekly / Annual | Play Store refund and subscription handling can differ from Avast direct purchases. |
How cancellations and refunds typically work for Avast Cleanup
General principles: subscriptions normally renew automatically at the end of each billing period unless cancelled before renewal. Trial periods are meant to end before billing begins, but timing and how renewals are applied depend on the purchase channel used.
Refund eligibility: Avast publishes a 30-day money-back guarantee for many direct purchases, but there are explicit exceptions for purchases made through app stores, retail resellers and some third parties. This means a purchase route affects whether Avast or another party handles a refund request.
Proration and partial refunds: if a refund is granted for an annual plan after some time has elapsed, practices vary. In some cases businesses refund the unused portion; in other cases the vendor may offer a full refund only within a short window or apply their advertised guarantee terms. Always treat prorated refunds as case-by-case.
Customer experiences with cancellation
What users report
Public reviews and forum posts show mixed experiences. Several customers report difficulty obtaining refunds or encountering long wait times when seeking cancellations or refunds. Others report successful refunds after escalation. Many complaints centre on confusing renewal notices, unexpected charges, and differences between app store and direct-store handling.
Recurring issues and practical takeaways
Users commonly report these themes: unclear renewal timing, promotional pricing leading to surprise full-price renewals, and the need to identify the original purchase channel before requesting a refund. Some describe receiving persistent upsell messages even after paying. Documented successes often involve providing clear proof of purchase and persistence when pursuing a refund.
Key consumer-rights points that matter for Avast Cleanup
Statutory guarantees for digital products apply: if Cleanup Premium is defective, incompatible with advertised device support, or fails to perform core features as described, you may be entitled to a remedy under consumer law. Remedies can include repair, replacement or refund depending on the seriousness of the problem.
Purchase route affects who is responsible: purchases made through separate marketplaces or resellers are often governed by those sellers’ refund processes. Avast’s own 30-day guarantee excludes some store-sourced purchases, so confirm which seller accepted your payment when you evaluate rights and remedies.
Common billing details to check before and after cancelling
- Trial length: note the trial period length shown at purchase and any trial-to-paid transition date.
- Renewal date: record the exact renewal date and the billing cycle for the subscription.
- Purchase channel: identify whether the subscription was bought directly, via Apple App Store, Google Play or a third-party reseller.
- Amount charged: keep the exact billed amount and the currency (A$) shown on your receipt or statement.
- Promotional terms: record whether you received a first-year discount and what the advertised renewal price will be.
Documentation checklist
- Order confirmation: save the order number and invoice showing the A$ amount.
- Payment record: keep the bank statement or card/PayPal transaction line for the charge.
- Trial and renewal dates: screenshot or note the trial start and scheduled renewal date.
- Correspondence record: keep logs of any chats or messages you used to request a refund or raise an issue (date, time, summary).
- App store receipts: keep the receipt from Apple or Google Play if the purchase came from a store.
Practical dispute and chargeback considerations
If a refund is declined but you believe the charge was unauthorised or the product was not as described, financial dispute options exist. Card schemes and payment platforms offer chargeback or dispute mechanisms with specific time limits and evidence requirements. Documented proof of purchase and any vendor responses will strengthen your case.
When a purchase route is a third party or app store, the platform’s dispute window and policy may be decisive. Some app stores handle refunds themselves and have separate timelines and eligibility rules.
Typical pitfalls and mistakes to avoid
- Assuming all purchases are the same - you must distinguish Avast direct purchases from app store or reseller purchases.
- Missing proof of purchase - without a record of payment it is harder to establish entitlement to a refund.
- Delaying action - waiting past advertised refund windows reduces options and increases complexity.
- Relying on promotional language alone - promotional first-year pricing does not always apply at renewal.
Address
- Address: Avast Software s.r.o. Pikrtova 1737/1a, 140 00 Prague 4 - Nusle, Czech Republic
What to do after cancelling Avast Cleanup
After you cancel or seek a refund, monitor your bank statements for at least two billing cycles to confirm cancellations and to spot any unexpected charges.
Keep all documentation in a single folder and note any reference numbers and dates for future reference. This helps if you need to escalate or use payment dispute remedies.
If a refund is issued, allow time for your bank or payment provider to process it; card refunds can take several business days to appear on your statement. If a charge remains and you dispute it, your payment provider can outline next steps and timelines for disputes or chargebacks.
Where the purchased product failed to deliver core features or was materially different from its description, reference consumer guarantees when you request a remedy. Keep your communication factual, include evidence and be prepared to refer to statutory rights if needed.