How to Cancel Big Motion Ai: Step-by-Step Guide

What is Big Motion Ai

Big Motion Ai is a cloud-based AI video generation service that produces short videos from text prompts and templates. The platform markets tiered subscriptions that deliver a set number of videos per series and automated posting and download features; plans are presented as monthly and yearly options with themed feature bundles.

The public pricing blocks on the official site list three core monthly tiers commonly labelled as entry, mid and scale levels, with the site showing amounts that use the dollar sign and bundled feature sets such as number of videos per series, auto-posting, HD exports and no watermark. These published plan outlines are the baseline used throughout this guide.

Prices above are converted to Australian dollars using a recent USD to AUD mid market rate and are shown as approx. Actual billed currency or final charge may differ depending on the channel used to purchase.

How cancellations and refunds typically apply to Big Motion Ai

Big Motion Ai treats delivery of account access and premium features as fulfilment for subscription purchases; the terms published on the site state refunds are generally not offered except where required by law and subject to specific conditions tied to purchase channel and timing. This affects refund eligibility and what remedy may be available after purchase.

Notice periods and billing cycles: subscriptions are presented as monthly or annual cycles. Cancellation effects are tied to the current billing cycle and, according to site guidance, service access typically remains until the end of the paid period.

Proration and unused time: the provider’s public terms emphasise that digital access is considered delivered on purchase, which commonly means providers will not automatically prorate or refund remaining time unless a legal remedy applies or the provider’s exceptions are met. Check whether you were charged via a third party or the vendor directly since channel can change refund eligibility.

Cooling-off rights and consumer guarantees: under Australian consumer law there are non-negotiable consumer guarantees for services and digital content. If Big Motion Ai’s service is not supplied with due care and skill, or is not fit for the stated purpose, the law may entitle you to a remedy such as a refund, replacement or compensation depending on the severity of the failure. These rights cannot be removed by a business policy that says “no refunds”.

Customer experience with cancellation

What users report

Independent review platforms show a mix of experiences. Some users praise fast generation and value, while many negative reports centre on late or refused refunds, delayed video generation, unexpected extra charges, and confusion over plan limits. Short, direct quotes from reviewers include statements such as: "They are scammers don’t try it" and "NOT ACCEPT CANCEL SUBSCRIPTION WITH REFUND". These reflect the portion of reviewers who felt the product or refund process did not meet expectations.

Recurring issues and practical takeaways

Recurring themes in complaints: billing after cancellation, refusal of refunds for change of mind, and slow support response. Several reviewers reported being told the plan would remain active until the end of the billing period but then still seeing charges after they attempted to stop payments.

Practical takeaway: when consumer guarantees may apply - for example where the service is faulty or substantially different from advertised - public records show these are the strongest reasons for securing a remedy. If a transaction was made through an intermediary, the intermediary's rules can affect outcomes.

Documentation checklist

• Purchase evidence: invoice or order receipt showing date, plan level and amount.
• Payment record: bank or card statement entry matching the invoice.
• Service logs: timestamps for when videos were requested, generated or failed.
• Promised features: screenshots or archive of marketing pages that describe plan features or limits.
• Support history: copies/screenshots of any correspondence or in-app responses that document attempts to resolve the issue.
• Refund policy snapshot: a saved copy of the vendor’s terms of service or refund page as published at purchase time.

Common pitfalls and how to avoid them with Big Motion Ai

Assume the site’s stated policy is binding: the provider’s terms state refunds are limited and that access equals fulfilment. That makes timing and purchase channel critical when seeking a remedy.

Avoid surprise renewals: charges typically follow the billing schedule shown at signup. To prevent unexpected renewals, note the billing date and confirm the plan purchased and whether any trial converted to paid access.

Beware of add-on prompts and credit systems: user reports sometimes mention queues, extra credit requirements or upsells that were not obvious before purchase. Check the plan feature list against actual delivery to confirm what is included.

Disputes, chargebacks and legal options

If you believe a consumer guarantee breach has occurred - for example the service did not perform as promised - you can raise the issue through the normal dispute channels available via your payment provider. Keep in mind that chargeback outcomes depend on the payment network rules and the evidence you can supply.

Timing matters: public policy and the vendor’s own terms make prompt action important. Consumer law remedies rely on establishing the nature and timing of the failure, so the earlier you document and escalate, the clearer the record will be for a third party reviewer.

Address

• Address: Perfomante video ads UAB, K. Kalinausko g. 24‑401, 3107 Vilnius, Lithuania

Practical checklist before you act

• Confirm plan details: note the plan name, price shown at purchase, and billing cycle from your receipt.
• Capture evidence: save invoices, screenshots of failed jobs and any promotional claims about earnings or features.
• Check eligibility windows: identify any short timeframes referenced in the terms where exceptions are possible (for example a 30‑day window mentioned in the provider’s refund statements).
• Identify payment route: record whether the charge went through a third party or was processed directly, as this affects remedies.
• Prepare a concise timeline: list dates and times of key events: purchase, failed generation, service interruptions and any replies from the provider.

What to do after cancelling Big Motion Ai

Monitor your bank and card statements for at least two billing cycles to confirm no further renewals occur and match any entries against your saved receipts. Keep proof of cancellation records and billing statements for potential disputes.

If unexpected charges appear, assemble the documentation checklist above and consider raising a formal dispute with your payment provider if you cannot resolve it through regular vendor communication. Remember that for service failures that meet the threshold of a major problem, consumer guarantees may provide a stronger basis for refund or compensation.

Finally, use the lessons learned: choose trial or lower‑level plans for initial tests, archive marketing claims and save all receipts. These practical habits reduce friction if you need to pursue a refund, dispute or consumer law remedy later.