Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Brainmanager
Brierley Street 8f
BL9 9HN Bury
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Brainmanager service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Brainmanager: Easy Method
What is Brainmanager
Brainmanager is a web and mobile-based testing and personal development service that offers free assessments alongside a premium membership that unlocks additional tests, detailed reports and personalised resources. The product is presented around cognitive and career-style quizzes: personality, IQ and career-fit assessments aimed at individuals, schools and employers. First impressions from public listings show a mix of free access and a paid premium tier with a short introductory price followed by a recurring membership charge.
Next: the service advertises short trials for premium features and recurring billing for the paid membership. Internal and public references mention trial terms that can convert to a recurring charge after the trial end date; that behaviour is central to many user experiences and complaints described below.
Subscription plans and reported pricing
Official plan labels and live AU pricing are not consistently displayed across public pages and user reports. For clarity, the table below summarises the plan structure as presented publicly or reported by users; prices are shown as reported by those users and converted to AUD where needed and marked as approximate. Do not treat the numbers below as a substitute for checking the service's current terms.
| Plan or item | Typical billing rhythm | Price (reported / official) |
|---|---|---|
| Free test access | One-off free access to limited tests | Free / Varies |
| Trial premium access | Short introductory period (reported 7 days) | Reported: A$2 approx (reported $1.95 in some user posts; shown as approx in AUD). |
| Recurring premium membership | Recurring billing after trial (monthly or 4-week cycle reported) | Reported: A$40 approx per month (reported $26.90 recurring in public reports; converted to AUD and labelled approx). |
| Single test purchase (one-off) | One-off charge for a single result | Varies (user reports of A$30 - A$55 approx for single/recurring charges). |
How cancellations typically work for Brainmanager subscriptions
First, subscriptions purchased under a short trial usually convert automatically to a recurring membership at the trial end date. Users report the trial end date is key because the first full charge commonly occurs immediately after the trial.
Next, billing cycles reported in feedback vary: some users describe a monthly cadence while others describe billing every four weeks. That distinction matters because a 4-week cycle produces 13 charges per year rather than 12. Expect the service to apply the billing cadence stated in the membership terms.
Additionally, refunds and proration depend on the company’s stated policy and whether the charge is recent or disputed. Public reports show a mix of quick refunds and occasional delays; some users received full refunds when the subscription was unused.
Most importantly, keep strong records of the trial end date, payment authorisation and the first paid charge date; these items determine refund windows and dispute timelines.
What users report
Users on review platforms report three consistent themes: unclear pricing at point of purchase, unexpected recurring charges, and mixed responses from support teams. Many reviewers say they paid a small fee for a test and later noticed a recurring premium charge.
Other reports highlight successful customer service outcomes: several reviewers on established review platforms say support responded promptly and issued refunds when asked. That contrast shows outcome variability: some customers get quick refunds, others need to escalate or dispute charges.
Recurring issues and practical takeaways
- Hidden renewal risk: Users frequently cite that the trial-to-subscription step was not obvious. Check trial expiry dates and match them to your statement activity.
- Billing cadence: If the terms reference a 4-week cycle rather than a calendar month, expect more frequent charges per year; track dates carefully.
- Refunds vary: Many reviewers report refunds when they raise an issue quickly; acting fast improves outcomes.
- Monitoring prevents bleed: Regular statement checks catch unexpected charges before they recur.
Legal and consumer rights that matter for Brainmanager
Under local consumer protections, a trial that converts to a paid subscription must be clearly disclosed and not misleading. If disclosure at the point of sale is poor, a consumer remedy may be available. Keep a copy of the purchase evidence and the wording you saw during signup when possible.
Cooling-off periods or specific statutory refunds may apply depending on the product and the payment channel used. For trial conversions and direct online subscriptions, the entitlement to a refund is often determined by whether the service delivered what was promised and how promptly the customer sought redress.
Documentation checklist
- Proof of initial purchase: receipt or bank statement showing the trial or first charge.
- Trial end date: record of the trial start and the stated trial period.
- First full-charge date: bank or card statement line showing the recurring charge.
- Terms snapshot: captured wording of the membership terms at time of signup (screenshots help).
- Communication log: dates and brief notes of any contact with support and case or reference numbers if provided.
- Dispute evidence: bank dispute number, credit-card dispute reference, or any formal complaint reference if the charge was disputed.
Common pitfalls and how to avoid them
- Not checking trial expiry: If you do not record the trial end date, you may miss the automatic conversion to paid membership.
- Overlooking billing cadence: Confusing "monthly" with "every 4 weeks" increases the number of charges in a year.
- Ignoring small test charges: A low initial charge can hide a larger recurring fee; review small charges on statements promptly.
- Deleting account prematurely: Removing access without retaining proof of the original transaction can complicate refund or dispute claims.
How refunds, disputes and chargebacks generally proceed for Brainmanager
First, collect evidence and act quickly. Public feedback shows that customers who report unexpected charges promptly are more likely to get a refund without escalation.
Next, if an informal resolution is slow or unsuccessful, disputed card charges or chargebacks are commonly used to recover funds. Banks and card issuers require proof and timelines, so present your documentation checklist items. Expect banks to investigate according to their dispute process and timelines.
Keep in mind that an administrative refund may be faster when a subscription is unused; if the service has been used, refund outcomes depend on the stated refund policy and consumer protections.
| Action | What to record |
|---|---|
| Request refund | Receipt, charge date, reason for refund, any service response |
| Open a dispute | Bank dispute number, series of charges, copies of communications |
| Escalate to regulator | Timeline of attempts, evidence of charges and service responses |
Address
- Address: Brain Manager IO, Company BM Phoenix House, Brierley Street 8f, 100 BL9 9HN Bury
What to expect after cancelling Brainmanager
First, monitor your statement for at least two full billing cycles. Reports indicate that some customers saw attempted charges after they thought they had cancelled; early detection reduces the impact.
Next, keep all acknowledgement or reference numbers and any confirmation you receive. Retain the documentation checklist items to support refund or dispute requests later.
Additionally, check whether the service removes stored payment details or whether the payment method remains on file; public reports vary on how quickly data is purged after account changes. If you see repeated attempts, use your financial institution's dispute or block options as appropriate.
Most importantly, if you believe a charge was unauthorised or deceptive, compile the timeline and escalate through formal dispute channels and consumer protection bodies if needed. Review platform feedback to understand likely timelines and outcomes for similar reports.