Cancellation service N°1 in Malta
Contract number:
To the attention of:
Cancellation Department – Candy.Ai
56 Central Business Centre, Triq Is‑Soll
SVR 1833 Santa Venera
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Candy.Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Candy.Ai: Easy Method
What is Candy.Ai
Candy.Ai is an AI companion platform that lets users create and interact with personalised virtual partners across text, voice, image and video experiences. The service promotes customizable characters, token-based features and tiered subscriptions including a short trial plus monthly, quarterly and yearly billing options. The platform emphasises multimedia interactions and discretionary billing descriptors, and it operates a token economy for premium features such as voice calls, image generation and extended interactions.
On the public site Candy.Ai describes a 7-day trial and three recurring plan types: monthly, quarterly and annual. The site also references token allocations and top-ups as part of the paid experience rather than a single all-inclusive product. These structural details shape how cancellations, refunds and proration are handled for different plan types.
How Candy.Ai subscriptions are typically structured
Plan types: Candy.Ai offers a free trial plus recurring plans billed on a monthly, quarterly or yearly cycle. Tokens are frequently used as the on-platform currency to unlock voice, images and extra features; tokens may not carry over between billing cycles unless explicitly stated.
Billing appearance and merchant descriptors: users report that charges may appear under related merchant names rather than “Candy.Ai” on statements. That can make identifying renewals harder, so careful statement review matters.
| Plan type | Typical features | Price (A$) |
|---|---|---|
| Free trial | Limited messages, test access to features | Free |
| Monthly | Recurring access, monthly tokens | Varies |
| Quarterly | Discounted per-month access, larger token bundles | Varies |
| Annual | Lowest per-month cost, bulk tokens | Varies |
Customer experience with cancellation
What users report
Public reviews and complaint sites show a spectrum of experiences. Many reviewers praise the product features but report friction around billing and cancellation, including unexpected renewals, perceived token shortfalls and slow or absent refund outcomes. Several complaint threads explicitly mention being charged after attempting to end a subscription or being confused by simultaneous charges.
Community posts and guides underscore platform nuances: the token model can make costs feel higher than advertised, and some users find the mechanics of trial-to-paid conversion and third-party billing arrangements confusing. Independent guides also flag differences between app-store and direct subscriptions as a source of complexity for users.
Recurring issues and practical takeaways
Common issues raised by users include double charges, post-cancellation billing and slow complaint resolution. These patterns suggest two things: first, billing can come from different merchant names; second, refunds and ending future renewals are the most frequent pain points cited.
Practical takeaway: expect token economics to affect perceived value and check each billing cycle for descriptors that do not match “Candy.Ai” verbatim. Keep concise logs of dates, amounts and screenshots when possible, because those records are the core currency in any dispute.
Legal and consumer-rights context relevant to Candy.Ai
Cooling-off period: for digital subscriptions, statutory cooling-off rules may not always guarantee a full refund once you access the paid digital content. Whether you qualify for a refund depends on the plan type, the timing of access, and how much of the service was used. For Candy.Ai, refunds are typically evaluated against plan type and timing.
Chargebacks and disputes: if you believe an unauthorised or incorrect charge occurred, you have the right to query the transaction with your payment provider or bank. Financial disputes are a parallel track to direct refund requests and can be effective when a company is unresponsive or a charge appears under an unfamiliar merchant descriptor. Keep in mind banks apply their own time limits and evidence requirements.
What to expect if you request a refund or dispute a charge for Candy.Ai
Timing: refunds and disputes take time. Expect an initial acknowledgement window followed by an investigation period. Public reports indicate that some users waited multiple billing cycles for resolution.
Proration: whether you receive a pro rata refund for unused time depends on the plan terms. Annual prepayments are commonly non-prorated in practice, while monthly subscriptions are more likely to be credited or refunded for unused days, but that depends on the vendor policy and how tokens were consumed. Tie every expectation back to the specific Candy.Ai plan you paid for.
Common pitfalls and mistakes to avoid when dealing with Candy.Ai billing
- Failing to monitor statements: not recognising the merchant descriptor can delay detection of an unwanted renewal. Regularly reconcile small recurring amounts.
- Assuming tokens are refundable: tokens are often consumed immediately; expect limited or no refunds for spent tokens.
- Missing documentation: without dates, amounts and screenshots, dispute outcomes become harder to win.
- Overlooking third-party billing: app-store purchases or alternative payment rails can change the dispute pathway.
- Waiting too long to dispute: banks and payment processors have strict time limits for chargebacks.
Documentation checklist for Candy.Ai matters
- Account snapshot: record the plan type, signup date and trial expiry date if applicable.
- Billing evidence: save bank statements showing charge dates and merchant descriptors.
- Token usage record: note when tokens were spent and approximate quantities used.
- Payment method details: record which card or crypto wallet was used and the last four digits where possible.
- Complaint log: retain dates and short notes about any interactions with the service or its support channels.
Practical step-by-step approach (what to prepare and expect)
First, isolate the relevant billing cycle and identify whether your plan was monthly, quarterly or annual. Next, assemble the documentation checklist items and timestamp them. Additionally, prepare a concise statement of the outcome you want: stop future renewals, full refund, or pro rata credit. Most importantly, keep a copy of every billing line and any confirmation you receive after requesting a refund or dispute.
Expect these reaction windows: initial acknowledgement within days, investigation over weeks, and final resolution possibly stretching to multiple billing cycles if evidence needs verification. Public complaints often cite slower-than-expected timelines.
| Issue | Typical effect for Candy.Ai users |
|---|---|
| Trial converted without awareness | Unexpected first charge; check early-cycle statement |
| Token drains | Perceived high cost despite “low” subscription price |
| Double billing | Extra charges requiring dispute or refund request |
| Third-party merchant name | Delay in identifying the charge on bank statements |
Red flags to watch for with Candy.Ai subscriptions
- Multiple simultaneous charges: can indicate parallel active subscriptions or accidental duplications.
- No confirmation of cancellation or refund: a lack of clear proof can complicate disputes.
- Unexpected token pricing changes: sudden adjustments to token costs or pack sizes without clear notice.
- Inconsistent support responses: long response times or repeated escalation requests are common complaint themes.
Alternatives and feature comparison
| Service | Typical offer | Free tier |
|---|---|---|
| Candy.Ai | Custom companions, token economy, multimedia interactions | Yes |
| Character.ai | Character-driven chats, community-created bots | Yes |
| Replika | Conversational companion with mood tracking and paid upgrades | Yes |
Address
- Address: 56 Central Business Centre, Triq Is‑Soll, Santa Venera SVR 1833, Malta
What to do after cancelling Candy.Ai
After you have taken action, track the next one or two billing cycles closely. Verify that no recurring charge posts under a related merchant name. Keep your documentation checklist up to date and retain any confirmation numbers or reference IDs that appear in your records.
If a charge appears after you believed the subscription ended, escalate using formal dispute channels available to you: provide the documentation checklist items, cite transaction dates and amounts, and set a clear requested outcome. Banks and card issuers often require a concise timeline and proof of attempted vendor-level resolution.
Finally, review alternatives and consider timing if you plan to resubscribe later. Note token economics and billing cadence so future decisions match actual usage patterns rather than marketing copy.