Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Canvas Pro
Level 1, 110 Kippax St
2010 Surry Hills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Canvas Pro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Canvas Pro: Complete Guide
What is Canvas Pro
Canvas Pro is a paid subscription tier offering advanced design assets, extended storage, brand controls and AI-assisted creative tools aimed at individuals and small teams. The service expands on a free plan by unlocking premium templates, a large media library and features such as brand kits and advanced export options. Canvas Pro is commonly offered on monthly and annual billing cycles and is available to consumers and businesses under a standard subscriber agreement administered by the provider.
Search and review sampling for the Australian market shows Canvas Pro marketed as a single-user Pro tier with a recurring monthly fee and a discounted annual option; price indications for Pro commonly appear around A$19.99 per month in local reporting. Commentary and forum posts indicate practical differentiation between direct subscriptions and app-store or marketplace billing, which affects renewals and refund routing.
Subscription plans and common billing details for Canvas Pro
Canvas Pro is offered with at least two common billing formulas: monthly recurring and annual prepay. Typical AU-facing references list a monthly individual price near A$19.99 and an annual option that reduces the effective monthly cost. Promotional free trials of fixed duration are frequently used to acquire new subscribers.
| Plan | Billing cadence | Typical AU price | Key features |
|---|---|---|---|
| Canvas Free | Always free | A$0 | Basic editor, limited premium assets |
| Canvas Pro (individual) | Monthly or annual | A$19.99/month (common AU listing) | Premium media, brand kit, 1TB storage, AI tools |
| Canvas for teams | Per-user monthly or annual | Varies - per-user pricing reported | Multi-user controls, admin settings |
Customer experiences with Canvas Pro cancellation
What users report
Public feedback collected from community forums and social platforms shows a spectrum of experiences. Some users report quick resolution and refunds when a charge is disputed soon after billing; others report delays, repeated charges after an apparent cancellation and friction when plans were purchased through external marketplaces. Several threads note that refunds and account changes can be faster if the provider recognises the error as "forgot to cancel" during or shortly after a trial period.
Recurring issues and practical takeaways
Recurring complaints focus on: billing persistence after cancellation attempts, variability in refund timing, and confusion when subscriptions are linked to third-party app-store billing. Practical takeaways offered by users include keeping careful records of invoices, checking which channel processed the payment, and monitoring statements after a cancellation window. Reports also describe cases of rapid refunds when users invoked a specific refund reason, but other reports record longer processing times.
How cancellations typically affect Canvas Pro billing and entitlements
Contractually, cancellations affect two separate obligations: the provider's duty to cease future billing, and the subscriber's entitlement to prepaid services. For Canvas Pro, common commercial practice is that a cancellation prevents renewal at the next billing cycle but does not always trigger a pro rata refund for remaining prepaid time unless the terms expressly allow it. Free trials that convert to paid plans are often treated under a specific courtesy or discretionary refund policy.
When a subscription is charged on an annual basis, cancellations may leave the subscriber with access until the paid period ends while denying any automatic refund. Conversely, a monthly paid plan may simply lapse at the end of the current month. The precise effect depends on the subscriber agreement and the payment routing used at purchase.
Billing route comparison and practical implications
| Billing route | How it alters refunds and renewals | Practical evidence from users |
|---|---|---|
| Direct billing through provider | Provider holds billing record; refunds and plan changes are managed by the provider under its terms; provider can often process refunds or credits at its discretion. | Users describe direct refunds processed by provider support in some cases. |
| Third-party app-store billing (Apple/Google) | App store terms and billing engine control renewals and refunds; the provider may have limited power to refund charges billed by the app store. | Users report needing to confirm which channel charged them and that app-store refunds may follow different timelines. |
Cooling-off periods, proration and refund law applied to Canvas Pro
Under statutory consumer protections, services supplied over time may attract certain rights where the service is defective or not fit for purpose. However, many subscription agreements for digital services include an express billing and refund clause that limits refunds for change-of-mind cancellations. For Canvas Pro, public-facing terms commonly state that fees are non-refundable except in limited circumstances, while the provider may exercise discretion for trial cancellation errors.
Consequently, expect discretionary refunds for billing errors or trial mischarges but limited contractual entitlement to pro rata refunds for voluntary early termination unless the subscriber agreement provides otherwise.
Documentation checklist for Canvas Pro cancellations
- Subscription evidence: invoice numbers, transaction dates, billed amounts and the payment method used.
- Account reference: subscriber name, account identifier and billing cycle dates.
- Trial details: trial start and advertised trial length if a free trial converted to a paid plan.
- Payment routing: note whether the charge originated from the provider or from an app store/marketplace.
- Refund communications: any acknowledgement or invoice indicating a refund or cancellation was processed.
- Bank/card statements: capture the transaction line(s) to corroborate timing and amounts.
Disputes, chargebacks and consumer law for Canvas Pro
If a charge appears incorrectly or continues after a cancellation window, the subscriber has several legal considerations. First, contractual rights under the subscriber agreement will control entitlements such as refunds and termination effects. Secondly, statutory guarantees may apply where a service is defective or not supplied as described.
A charge dispute through your card issuer is a separate financial remedy and can interrupt settlement, but it ordinarily does not change the contractual termination details set by the provider. Use of a financial dispute procedure may be effective where provider-based resolution has failed, but it has procedural consequences and time limits. Forum reports indicate users sometimes pursue financial disputes after unsuccessful resolution attempts with the provider.
Common pitfalls and mistakes to avoid with Canvas Pro
- Mixing billing channels: failing to identify whether the subscription is billed directly or via an app store can delay remedies.
- Missing trial deadlines: trial-to-paid conversions often trigger immediate charges if trial end dates are not tracked.
- Insufficient documentation: lacking invoice numbers or payment evidence undermines refund requests.
- Assuming automatic proration: many terms do not guarantee refunds for unused prepaid periods.
- Delaying dispute action: financial institutions and consumer bodies impose time limits for raising charge disputes.
What to expect after cancelling Canvas Pro
After a valid cancellation is recognised under the contract, expect the following outcomes as possibilities: cessation of future billing, continued access until the end of any paid period, discretionary refunds for billing errors, and varied processing times for refunds depending on payment routing. Monitoring your bank or card statements for several billing cycles is prudent.
Practically, the provider may issue an invoice or confirmation that the recurring billing has been stopped; keep such confirmations with your documentation checklist. If the payment originated via an app store, the app store's statement lines and policies may determine refund timings.
Address
- Address: Attn: DMCA Notice Canva Pty Ltd Level 1, 110 Kippax St Surry Hills, NSW 2010 Australia
Next steps and constructive actions for Canvas Pro subscribers
Frame any dispute or refund request around clear contractual points: the date of charge, the nature of the purchase (trial conversion, renewal, upgrade), and whether the payment was processed by a marketplace. Keep a tight file of the documentation checklist items and note exact dates for any consumer-law time limits that may apply.
Furthermore, consider lodging a formal complaint with the provider if the facts support it and escalate to a financial dispute process or a consumer protection agency where statutory remedies are implicated. In all communications preserve copies of acknowledgements and invoice numbers.