Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ccleaner
590 Madison Avenue, 21st Floor
10022 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ccleaner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Ccleaner: Complete Guide
What is Ccleaner
First, Ccleaner is a system-cleaning and optimisation tool developed by Piriform that removes unnecessary files, manages privacy traces and offers performance utilities for Windows, Mac and mobile devices. The product family includes a free tier for basic cleaning and several paid tiers that add real-time monitoring, driver updating and additional utilities for multiple devices.
Next, the official plans page shows paid options marketed as Pro, Pro Plus and bundle configurations with annual billing and a stated 30-day money-back guarantee on qualifying purchases.
Subscription plans, pricing examples and AU context for Ccleaner
Most paid Ccleaner plans are sold as annual licences on the vendor page with US-listed prices; mobile in-app purchases show local amounts in app stores which can differ from the website price.
| Plan or source | Typical billing | Example AU price |
|---|---|---|
| Pro (website list price) | Annual licence | A$67.40 (approx) |
| Pro Plus / multi-device (website list) | Annual licence | A$97.40 (approx) |
| Mobile in-app purchase (App Store examples) | One-off or recurring in-app | A$5.99, A$34.99, A$44.99 (examples) |
Note: web prices on the vendor site are listed in USD; the AU approximations above use a recent mid-market conversion for clarity (approx conversion rate cited below).
Additionally, conversions from USD to AUD are approximate and can fluctuate; a commonly referenced mid-market rate around the period used for conversion is 1 USD = 1.499 AUD. Use these A$ amounts as examples, not exact checkout totals.
How cancellations typically work for Ccleaner subscriptions
First, billing cadence and refund eligibility depend on where the subscription was purchased (direct licence, cloud/business plan, or app store). The vendor page notes an explicit money-back guarantee window for qualifying purchases, while app-store purchases are subject to platform refund rules.
Next, annual licences generally auto-renew unless prevented by the payer; proration and partial refunds are handled according to the purchase terms and timing relative to renewal and the stated refund window. Keep proof of purchase and evidence of the billing date when assessing entitlement to any refund.
Customer experiences with Ccleaner cancellations
What users report
Users on review platforms report a mix of smooth purchases and friction when chasing refunds or unexpected renewals. Trustpilot reviewers frequently mention difficulty obtaining a timely response on refund queries. One reviewer wrote: "There is no one to contact about a refund."
Community forum threads show examples where users saw unexpected charges or licensing confusion (multiple licences for multiple devices) and relied on forum staff or payment-provider processes to resolve disputes.
Recurring issues and practical takeaways
- Billing source ambiguity: Purchases from different channels can create duplicate renewals or overlapping licences.
- Refund timing: Refund windows are time-limited; document dates and the amount charged immediately.
- Multiple licences: Check device-count limits; multiple licences are a common cause of unexpected charges.
- Response delays: Users report variable response times for refund or billing queries; expect follow-up steps and record all exchanges.
Documentation checklist for Ccleaner cancellations
- Order receipt: Keep the original order number and payment date.
- Licence key or activation record: Screenshot or copy of any licence or activation code.
- Billing statement: Bank or card entry showing the charged amount and merchant description.
- Terms snapshot: Copy or screenshot of the plan description and any stated refund guarantee at time of purchase.
- Device coverage list: Note which devices a licence was meant to cover and any overlap.
Common pitfalls and mistakes to avoid with Ccleaner
- 1. Assuming all purchases share the same refund rules - platform purchases can differ.
- 2. Missing the refund window - act quickly when you want a return of funds.
- 3. Not saving the transaction evidence - missing receipts make disputes slow.
- 4. Overlooking device licensing - duplicate licences for multiple devices are a frequent source of extra charges.
Practical dispute and refund considerations specific to Ccleaner
First, read the purchase terms printed at checkout and the vendor's money-back statement for the product purchased; the official plans page states a 30-day money-back guarantee for qualifying purchases.
Next, when a charge appears that you believe is incorrect, match the merchant string on your statement to your order records and the licence coverage you intended to buy.
Most importantly, preserve all relevant documentation and time-stamped screenshots: they are the practical tools that accelerate a provider review or payment dispute with your bank or card issuer.
Billing source differences that affect Ccleaner cancellations
| Billing source | Who issues the charge | Typical refund behaviour |
|---|---|---|
| Vendor direct (website) | Piriform / vendor billing partner | Vendor-presented refund guarantee may apply; vendor terms govern entitlement. |
| App store / in-app purchase | Platform operator (app store) | Platform refund rules and timing apply; store receipts show the charge source. |
| Third-party reseller | Reseller billing | Reseller terms and refund policies apply; receipts from reseller required. |
Consumer rights that matter for Ccleaner
First, if a paid Ccleaner product does not match the description or fails to perform as advertised, there may be rights to remedies under the consumer guarantees that apply to the purchase. Tie any claim to the specific licence purchased and the stated product features.
Next, the vendor's money-back guarantee creates an express promise that may supplement statutory rights; keep a copy of that promise with your purchase evidence.
What to expect immediately after cancelling Ccleaner
Expect any active paid features to remain available until the end of the paid period if the licence is non-prorated, or to cease immediately if the licence is configured as access-based. Check your licence details and billing statement to confirm timing.
Additionally, watch your next billing cycle closely for any unexpected renewals; evidence of a cancelled renewal is useful if a charge appears later.
What to do after cancelling Ccleaner
Most importantly, keep a consolidated file with receipts, licence keys and the dates you initiated cancellation for at least the next full billing cycle.
Next, verify device coverage and remove any installed licence keys on surplus devices if you plan to repurpose a licence elsewhere.
Additionally, monitor your bank statements for two billing cycles and be prepared to escalate with evidence if you see unexpected charges; platform records and vendor terms are the key supporting documents.
Address
- Address: Piriform Inc, 590 Madison Avenue, 21st Floor, New York, NY 10022, United States