How to Cancel Clearvpn: Complete Guide

What is Clearvpn

Clearvpn is a consumer VPN product developed by MacPaw that offers one-tap connections, multi-device coverage, and purpose-built routes for streaming, security, and location changes. The service advertises AES-256 encryption, a strict no-logs stance, and support for up to six devices per subscription.

Clearvpn's published subscription options are a monthly plan and an annual plan, with a short free trial and a stated 30-day refund window for purchases made through the vendor store. The vendor notes that billing and refunds differ depending on whether the purchase was made directly through the website, through MacPaw's store, or via digital marketplaces.

How cancellations typically work for Clearvpn

Automatic renewals: Clearvpn subscriptions are auto-renewing by default; the terms emphasise that you must cancel before the renewal window to avoid the next charge. The terms specify a minimum 24-hour lead time before the end of a trial or a billing period to prevent an automatic charge.

Billing cycles and access after cancellation: When a subscription is cancelled, access generally continues until the end of the current billing period; cancelling disables future renewals but does not usually produce immediate loss of access within that paid period.

Refund windows and proration: Purchases from the vendor's online store carry a stated 30-day refund policy conditional on the vendor's terms. Purchases made through digital marketplaces are subject to the marketplace refund rules and are often at the discretion of the marketplace rather than the vendor. Proration for mid-cycle cancellations is not guaranteed and depends on the channel of purchase.

Special notes about deletions and account changes: The terms explicitly state that deleting the app does not cancel subscriptions or free trials. The vendor reminds users to check their subscription status because uninstalling the app does not stop automatic renewal.

Customer experience with Clearvpn cancellations

What users report

Public review sites show a mix of positive and negative experiences. Many users praise the interface and performance, while a notable portion report billing friction: charges after attempted cancellations, confusion around trial auto-renewal, and difficulty getting refunds when the purchase route was a third-party store.

Representative user feedback includes brief first-person complaints about being charged despite cancelling during a trial and reports of support delays when seeking refunds. These reports are distributed across review platforms and social channels. The pattern appears in multiple independent posts.

Recurring issues and practical takeaways

Lead-time confusion: Multiple complaints reference missed cancellation windows or not realising that cancelling must be completed before the trial or billing cut-off stated in the terms. The terms require affirmative cancellation at least 24 hours before renewal.

Marketplace complexity: Refund responsibility and processes differ by purchase channel. Users who bought through digital marketplaces frequently report that refunds are handled by the marketplace rather than the vendor, which can lengthen resolution times.

Preparing to cancel Clearvpn: step-by-step practical checklist

• 1. Confirm billing source: identify whether the subscription was billed by the vendor store, MacPaw store, Apple App Store, Google Play, or Setapp.
• 2. Record key dates: subscription start date, trial expiry date, last renewal date, and next billing date.
• 3. Keep clear payment records: screenshot the transaction entry on your bank or card statement and note the masked card or account used.
• 4. Save account identifiers: username, registered email, and any order or receipt numbers shown in vendor receipts.
• 5. Capture vendor statements: screenshot or save the relevant refund policy or trial terms page that applied at time of purchase.
• 6. Prepare a concise summary: one-paragraph factual timeline of sign-up, trial activation, cancellation attempt (if any), and charge.
• 7. Monitor statements: watch the card/bank statement for the next 2-3 billing cycles after cancellation to ensure no unexpected charges appear.

Rights, cooling-off period and refunds related to Clearvpn

Cooling-off and refund basics: For purchases made directly from the vendor store, Clearvpn documents a 30-day refund window on qualifying purchases. Refund approval depends on the vendor's stated policy and the channel used for the purchase.

Marketplace purchases: If the subscription was through an app marketplace, refund rules and timeframes are governed by that marketplace. This can limit what the vendor can do directly and may add steps to dispute a charge.

Automatic renewal warning: The terms stress that subscriptions automatically renew, and deleting the app is insufficient to stop renewal. The terms state that cancelling must be performed before the renewal cutoff to avoid the next charge. Keep a copy of the posted terms that applied when you purchased.

Handling an unexpected charge: options and timing

Document the timeline immediately: note sign-up, any cancellation attempt, trial end date, and the date and amount of the unexpected charge.

Requesting a refund: For vendor-store purchases there is a 30-day policy; for marketplace purchases the refund discretion rests primarily with that marketplace. Gather receipts and policy links to support any refund request.

Chargeback and dispute considerations: If you cannot resolve a charge through vendor or marketplace channels, a banking dispute or card issuer chargeback is an avenue, but it has time limits and should be used only after exhausting vendor/maketplace remedies. Keep evidence and timelines ready before initiating a dispute.

Common pitfalls and mistakes to avoid

• 1. Assuming deleting the app cancels the subscription - the vendor terms explicitly warn that deletion does not stop renewals.
• 2. Missing the renewal window - cancelling after the automatic renewal cutoff commonly results in another charge.
• 3. Not verifying the billing channel - refunds and procedures change depending on whether the purchase was direct or via a marketplace.
• 4. Failing to keep receipts and screenshots - absence of contemporaneous records lengthens dispute resolution time.

Documentation checklist

• Subscription source: store or marketplace name recorded.
• Transaction proof: receipt, card statement line, order number.
• Terms snapshot: copy or screenshot of refund/trial wording effective at purchase.
• Timeline: concise log of dates and actions taken.
• Device info: OS, app version, and device used for the purchase.

Table: quick plan comparison

Address

• Address: 25 Serifou, Allure Center 11, Office No. 11-12, 2nd Floor, 3046 Zakaki, Limassol, Cyprus

What to do after cancelling Clearvpn

Keep monitoring: watch your bank and card statements for at least two billing cycles to confirm the auto-renewal stopped and no further charges appear.

Maintain records: keep your cancellation timeline, receipts, policy screenshots, and any vendor correspondence for 6-12 months in case a chargeback or dispute becomes necessary.

If a refund is owed: reference the vendor's 30-day store policy and the marketplace rules relevant to your purchase channel when preparing a refund claim.

Escalation path: if a charge remains unresolved after reasonable vendor/marketplace engagement, prepare the documentation required by your card issuer or bank before starting a dispute; include dates, screenshots, and receipts.

Lessons for future subscriptions: note the renewal date in a calendar, set an independent reminder well ahead of the cutoff, and retain a short purchase record summarising the billing channel and refund terms.