Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Clevervpn
PO Box 786
UB3 9TR Hayes
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clevervpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Clevervpn: Simple Process
What is Clevervpn
Clevervpn is a subscription-based VPN and proxy service that offers tiered membership plans for personal and family use. The public site lists multiple plan tiers for single-device, multi-device and family use and indicates bandwidth or device limits per plan, while prices are not shown publicly on the membership page.
The service operates under a standard subscription model with automatic renewals, account credentials and payment card billing recorded in its terms. Clevervpn’s terms set out billing cycles, pre-authorisation holds on payment cards and a refund policy that limits refunds except in specific circumstances.
How cancellations typically work for Clevervpn
Clevervpn’s terms state that memberships are billed on a regular billing period corresponding to the subscription start date and that subscriptions automatically renew unless cancelled before the renewal point. This means timing is important because renewal dates determine when a new charge will occur.
The terms also say that deleting the app does not cancel a subscription and that users will receive confirmation details after sign-up that include renewal information and a cancellation link. The written terms further reserve the provider’s right to change membership terms and pricing at their discretion.
On refunds the terms make two key points: payments are generally non-refundable to the extent permitted by law, and refund claims must be made within 60 days of the contested charge. The terms list limited circumstances where refunds may be issued, such as technical faults, payment error or fraud. Expect the default position to be limited refunds and discretionary goodwill refunds in exceptional cases.
Customer experience with Clevervpn
What users report
Public review aggregators and monitoring sites flag concerns about clevervpn.net’s trust signals and show mixed or negative indicators in third-party checks. Some reputation sites give the domain a low or medium-low trust score and highlight user caution. These data points suggest a relatively small public footprint and the presence of negative reviews or low confidence indicators in aggregator summaries.
The membership page itself contains UI text that implies the site displays immediate confirmation messages such as "Your membership is cancelled successfuly!" which may indicate a simple confirmation flow for some users, though public corroborating user testimonials are limited.
Recurring issues and practical takeaways
Reports from site-check services emphasise two recurring themes: limited public trust signals and sparse independently verifiable customer feedback. As a result, users should expect reduced clarity around refunds and contested charges compared with larger, more established VPN brands.
Practically, the terms indicate a restrictive refund stance and set a 60-day window for refund claims; this is a critical contractual deadline for any dispute over billing. Where the provider’s public information is incomplete (for example, when prices are not displayed), treat billing notices and confirmation messages as primary evidence.
Documentation checklist
- Subscription record: retain the original sign-up confirmation and any billing notices that show dates and amounts.
- Transaction evidence: save card or payment statements showing the charge(s) you dispute.
- Terms snapshot: capture the relevant pages of Clevervpn’s terms that define refund windows and billing rules.
- Communication log: keep a dated log of any interactions you have with the provider (date, time, subject, brief content).
- Device and usage notes: if claiming technical failure, record device types, error messages and timestamps that show you could not use the service.
Subscription plans and pricing at a glance
| Plan | Typical features | Price (AUD) |
|---|---|---|
| Single device | One device, limited monthly bandwidth (example: 5 GB) | Varies |
| Two-device | Two simultaneous devices, higher bandwidth (example: 10 GB) | Varies |
| Family / multi-device | Multiple devices, unlimited bandwidth, priority support | Varies |
Note: Clevervpn’s membership page lists plan types and feature descriptions but does not publish AUD pricing on the public membership page; prices visible to customers at purchase may vary by promotion or payment channel. Use the plan descriptors and billing records as the authoritative source for what you agreed to.
How refunds, proration and access changes are set out for Clevervpn
The terms state that payments are non-refundable to the extent permitted by law and that refunds may be considered for technical faults, payment errors or fraud. There is an explicit statement that cancellations may remove access to the service immediately, and that the provider may instead apply credits to accounts rather than issuing monetary refunds. This affects whether you can expect a partial-month refund or only account credit.
Proration is not guaranteed in the terms; the service reserves the right not to provide partial-month refunds for unused time. If proration is critical, rely on the written terms and any promotional terms you received at purchase as your contractual reference.
Practical dispute options and what to expect
If you believe a renewal or charge was processed in error, the first step is to gather the documentation checklist items above and check whether your card issuer or payment provider offers dispute or consumer protection tools. Banks and payment processors have established dispute mechanisms for unauthorised or mistaken charges; these can be effective when the merchant’s resolution fails.
Keep in mind that chargeback procedures have time limits and eligibility rules set by your payment provider. Use these mechanisms only after you have assembled clear evidence and attempted to resolve the issue through the provider’s published policies. The Clevervpn terms require refund claims within 60 days for contested charges, so align any external dispute steps with that timeframe.
| Issue | Clevervpn position in terms | Practical note |
|---|---|---|
| Renewal charge | Automatic renewal; billed on subscription anniversary | Monitor billing dates and prepare evidence if you dispute a renewal. |
| Technical inability to use | Refunds may be issued for technical faults at provider discretion | Collect device logs and timestamps to support a claim. |
| Forgot to cancel | Generally non-refundable where cancellation was not completed | Disputes for late cancellations are harder to win without strong evidence. |
What to do after cancelling Clevervpn
After you have initiated cancellation according to the provider’s process, actively monitor your payment statements for at least one billing cycle to confirm that no further renewals occur. Retain the documentation checklist items and be ready to escalate with your payment provider if you spot unauthorised or duplicate charges.
If a refund is denied but you believe the charge breaches the terms (for example, a clear payment error), present the evidence to your payment provider and reference the contractual deadlines in Clevervpn’s terms. If consumer protection escalation is required, consider contacting the relevant financial ombudsman or consumer protection agency with your dossier of evidence.
Finally, treat the provider’s limited public reputation signals as part of your risk assessment: where independent reviews and site-trust indicators are weak, preserve full records and move promptly on disputes because time limits in both merchant terms and payment schemes can be short.