Cancellation service N°1 in Australia
How to Cancel Clickup: Complete Guide
What is Clickup
Clickup is a cloud-based work management platform that combines task management, docs, time tracking, and automation into a single workspace for individuals and teams. It offers a tiered model from a feature-limited free plan to paid team and enterprise plans that unlock more storage, guest seats, and admin controls. The product is widely used for project management, product roadmaps, and cross-functional workflows.
The official pricing lists multiple paid plan tiers and notes billing in USD with yearly and monthly billing cycles; local currency display may be a conversion. The vendor documents a 30-day satisfaction guarantee for new paid customers.
Clickup subscription plans and approximate AUD pricing
Official Clickup prices are shown in USD on the pricing page and in help articles. Below are common plan categories from the vendor and an approximate AUD conversion used for Australian readers. The AUD figures are approximate conversions at the mid-market rate around early January 2026 and are labelled accordingly. Check invoices for exact charged amounts and currency.
| Plan | Core features | Typical billed rate (vendor) | Approx AU equivalent |
|---|---|---|---|
| Free forever | Basic tasks, docs, limited storage | Free | A$0 |
| Unlimited | Unlimited storage, integrations | US$7 per user/month (billed yearly) | A$10.50 per user/month (approx) |
| Business | Advanced workflows, goals, portfolios | US$12 per user/month (billed yearly) | A$18.00 per user/month (approx) |
| Business plus / enterprise | Custom roles, priority support, SSO | Varies / quote | Varies |
How cancellations typically work for Clickup
First, understand the billing cadence on your invoice: paid plans commonly use automatic renewal at the end of each billing cycle. Paid annual plans are frequently charged in advance for the year. The vendor’s documentation states that paid plans automatically renew.
Next, the vendor offers a limited refund window for first-time purchases: a 30-day satisfaction guarantee for new customers that can permit a full refund within that period. After the guarantee window, the published policy indicates refunds are not routinely offered.
Proration and upgrades are handled by the vendor: upgrades are usually prorated so that newly purchased features start immediately and billing accounts for time already paid. Downgrades and cancellation outcomes can vary depending on timing relative to the renewal date.
Customer experience with cancelling Clickup
What users report
Public feedback gathered from forums and review threads shows a mix of experiences. Several users report that cancelling can trigger immediate loss of paid features rather than allowing access until the paid period ends. Other users describe difficulty obtaining refunds beyond the initial satisfaction guarantee window. These are recurring themes on discussion boards and review sites.
Recurring issues and practical takeaways
Users commonly note these friction points: unexpected auto-renewal timing, no refund outside the first 30 days, and confusion about whether cancelling affects access immediately or only at renewal. Some report needing to escalate billing queries to obtain a partial accommodation. These patterns are useful to anticipate when preparing documentation and timing decisions.
Rights and remedies relevant to Clickup subscriptions
Most importantly, consumer guarantees under local law apply to digital subscriptions and cannot be excluded by a provider's terms. If Clickup fails to provide the service as described or there is a major fault, legal remedies such as refund or other remedies may be available under consumer guarantees. Regulatory guidance confirms these rights for digital content.
Keep in mind that vendor-specific refund policies such as a 30-day satisfaction guarantee sit alongside statutory rights; both can be relevant when evaluating eligibility for a refund or other remedy.
Common billing behaviours and what they mean for Clickup users
| Billing behaviour | How it often affects users |
|---|---|
| Automatic renewal | Subscription will normally renew unless cancelled before the renewal date; unexpected charges are a common complaint. |
| Prepaid annual billing | Annual plans are billed up-front which can result in a large single charge and limited refund options after the vendor’s satisfaction period ends. |
| Proration on upgrade | Upgrades are often prorated and credited; this can reduce the effective cost when adding seats or moving plans mid-cycle. |
| Immediate feature change on downgrade/cancel | Some users report that downgrading or cancelling can immediately remove paid functionality even though the user pre-paid for a period. This affects continuity of service and migration planning. |
Documentation checklist for cancelling Clickup
- Invoice capture: retain recent invoices showing plan, charge date, currency, and amount.
- Payment evidence: keep bank or card statements with the exact posted charge.
- Refund window date: highlight the purchase date to verify the 30-day satisfaction guarantee period.
- Feature list at time of purchase: save screenshots or export lists of features your team relied on.
- Records of requests and replies: keep concise logs with dates and short notes about any communications related to billing or service disruption.
How to assess refund eligibility for Clickup
First, check whether the purchase is within the published 30-day satisfaction guarantee for first-time paid plan purchases; that period is the clearest basis for an automated full refund claim.
Next, assess whether the issue amounts to a major failure under consumer guarantees: service does not function as described or is unavailable. If it does, statutory remedies can include a refund for the unused portion of prepayment. Regulatory guidance on digital goods supports this approach.
Practical tips to avoid common pitfalls with Clickup billing
- Check billing cycle dates: know the exact renewal date on your invoice so you can plan actions well ahead of it.
- Plan migration: export essential data before any change that could remove paid features to avoid losing access to tasks or docs.
- Seat counts: confirm how adding or removing users affects per-user billing, especially for annual plans.
- Document everything: store invoices, payment records, and any acknowledgement of refunds or credits.
- Expect currency effects: if billed in USD, your card issuer may apply foreign transaction fees and exchange rate differences; use your statement to confirm final charged A$ amounts.
Disputes, chargebacks and escalation when dealing with Clickup billing
Most importantly, use formal dispute channels only after you have the required documentation and a clear timeline. Banks and card networks usually require evidence of attempted resolution and proof of billing errors. Keep copies of invoices and timestamps for any service failures.
Keep in mind that chargebacks can be time-limited by your bank, so act within the card issuer’s dispute window. When a statutory consumer remedy applies, cite the relevant consumer guarantee and attach evidence of the service fault.
Records to keep after a cancellation or downgrade of Clickup
- Final invoice: retain the last invoice that shows the renewal or cancellation charge.
- Proof of service entitlement: export lists of paid features and user seats used during the paid period.
- Data export receipts: keep confirmation that you exported or backed up data before losing access.
- Refund or credit confirmation: save any written confirmation of refunds, credits, or account adjustments.
Address
- Address: Level 24, Tower Three, International Towers, 300 Barangaroo Ave, Barangaroo NSW 2000
What to do after cancelling Clickup
Next steps focus on continuity and financial housekeeping. Verify final billed amounts on your bank or card statement and reconcile them with your records. If you received any credit or refund, match it to the correct invoice line.
Additionally, export or archive essential project data, attachments, and configuration settings so you can migrate to another tool if required. Confirm that shared documents and guest access are handled so collaborators retain needed files.
Finally, if you believe a statutory remedy is warranted for a major failure or misleading representation, consider raising the issue with a consumer protection body and prepare a concise evidence bundle referencing invoices, feature failures, and timing. Relevant guidance on consumer guarantees for digital subscriptions is available from consumer protection authorities.