Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clipto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Clipto: Complete Guide
What is Clipto
Clipto is a subscription-based AI transcription and media toolkit that offers automated transcription, summarisation, media download and content management tools. The service markets a 7-day free trial and two main paid rhythms: a monthly billing option with an introductory price for the first month and an annual plan billed once a year.
According to the provider, plans include unlimited transcription, support for long files (up to six hours), speaker identification and multi-language support; the vendor presents a monthly listing and an annually billed option.
Subscription plans and pricing (practical view)
Clipto lists a monthly plan that shows a discounted first-month price and a yearly plan shown as a lower monthly equivalent when billed annually. For local budgeting, I convert the vendor amounts to AUD as approximate guidance below; these conversions use recent USD/AUD rates and are marked approx.
| Plan | Billing rhythm | Price (vendor) | Approx price (A$) |
|---|---|---|---|
| Monthly | Billed monthly | $9.99 first month then $24.99 | Approx A$37 per month after introductory period (approx). |
| Yearly | Billed yearly | $8.99 per month (billed annually $107.88) | Approx A$161 per year (approx). |
The vendor pages show the plan numbers above; currency on the site is presented with dollar signs without an explicit AUD label, so the AUD figures in the table are approximate conversions for local planning.
Customer experience with cancellation
What users report
Public reviews are mixed but include multiple positive notes about transcription speed, accuracy and responsive support in some cases. A number of reviewers praise fast handling of technical queries and product improvements over time.
At the same time, several user posts and Q&A entries discuss confusion around trial pre-authorisations, immediate charges at signup, and questions about whether refunds are issued after a billing cycle begins. Those threads commonly advise careful timing around the end of trials and billing dates.
Recurring issues and practical takeaways
Users typically report two operational pain points: (1) the pre-authorization hold that appears when adding payment details during trial signup, and (2) a strict approach to refunds once a paid cycle starts. The vendor’s FAQ and terms clarify those points.
Practical takeaway: treat trial activation as a chargeable event for authorisation purposes and expect cancellations to stop future billings rather than trigger retroactive refunds. Keep transaction records and timestamps if you need to contest a charge.
How cancellations typically work for Clipto subscriptions
Clipto’s terms state you can cancel at any time and that a cancellation will take effect at the end of the current paid term; this means access usually continues until the paid period expires rather than ending immediately.
The provider’s FAQ clarifies the refund stance: once a new subscription cycle begins, refunds are generally not provided, though accidental charges may be reviewed and potentially refunded within a case review period (the vendor notes a 30-day review window for eligible claims).
Expect no automatic proration unless explicitly stated in vendor material. If proration were available it would be described in the provider’s billing terms; the current terms set the expectation of service until the paid term ends.
Cooling-off, trials and immediate charges
Clipto advertises a 7-day free trial that provides temporary premium access; the vendor also explains that a pre-authorization may appear when card details are supplied. That pre-authorisation is commonly a hold rather than a final charge.
Given the trial model, the effective rules are: cancel before the trial ends to avoid the first paid cycle, keep timestamps of your trial start and any prompts that indicate a billing date, and monitor for pre-authorisation holds that some banks display differently from final charges.
Documentation checklist
- Account identifier: username or account reference used with Clipto.
- Subscription record: plan name, start date and next billing date (as shown in your account or purchase receipt).
- Payment evidence: card statement lines or receipt showing the billing descriptor and date.
- Trial timestamps: date and time when a free trial was started and when any trial prompts appeared.
- Terms snapshot: copy or screenshot of the vendor’s relevant FAQ or terms that show cancellation and refund language.
- Communication log: dates and brief descriptions of any interactions with support, including case numbers if provided.
Common pitfalls and how to avoid them
- 1. Missing billing date: failing to note the exact date the trial ends or the billed cycle restarts is the most common cause of unintended charges.
- 2. Ignoring pre-authorisation: treating an authorisation hold as a final charge can cause confusion; check statements after 3-7 business days for final posting.
- 3. Not keeping receipts: without clear receipts you will have a weaker position if you need the provider to review a charge.
- 4. Relying on verbal promises: always capture any commitment in writing and keep a timestamped copy.
Disputes, refunds and chargebacks for Clipto
If you believe a charge is incorrect, document the timeline, attach receipts and reference vendor terms that describe refund reviews. The provider says it will review accidental charges and may refund within the stated review window.
When escalating, present a clear chronology: trial start, claimed cancellation action, charge date and the exact amount. This strengthens any formal review or external dispute you may lodge with your payment provider. Keep records of all submitted evidence.
Practical examples (real-world scenarios)
Example 1: You started a 7-day trial and a pre-authorisation appeared on the same day. If the paid cycle began because the trial was not ended before midnight on day seven, expect the charge to show as the first billing cycle and an access period that runs until that paid term expires. Save the trial start confirmation and the billing timestamp for any review.
Example 2: You were billed at renewal and want a refund. The vendor’s policy states refunds are generally not available once a new paid cycle starts, but accidental charges will be reviewed within a vendor-stated window; submit your evidence promptly and follow the provider’s documented refund guidance.
| Feature | Monthly plan | Yearly plan |
|---|---|---|
| Unlimited transcription | Yes | Yes |
| Max file length supported | Up to 6 hours | Up to 6 hours |
| Price guidance (approx A$) | Approx A$37/month after first month | Approx A$161/year |
These feature comparisons are based on the provider’s published plan descriptions and the converted AUD figures are approximate for budgeting.
Short note on consumer rights relevant to Clipto
Under consumer protection laws, your rights depend on the nature of the supply; for digital subscriptions you should rely on the vendor’s stated trial and refund policy as the immediate guide. If a supplied feature was misrepresented, statutory remedies may apply, but these depend on the specifics of the representation and the contract. Keep legal queries targeted and evidence-based.
When contesting a charge, reference the provider’s own terms and your evidence; this is typically required before escalating to external dispute resolution.
Address
- Address: Clipto, Inc. 425 Page Mill Rd, Palo Alto, CA 94306, United States
What to do after cancelling Clipto
Immediately after cancellation, monitor your billing statements for the next two cycles and keep screenshots or PDFs of any access expiry messages. Hold on to your proof of payment and the timestamped cancellation confirmation if you receive one.
If a charge appears that you believe is incorrect, prepare the timeline and evidence, reference the vendor’s refund review policy and raise the issue with your payment provider if required. Expect reviews to take time; documentation speeds outcomes.
Finally, consider archiving important transcripts or assets you created while subscribed and export any data you may need before your access term ends, because access typically continues until the paid term expires and then ends according to the provider’s terms.