Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Covenant Eyes
P.O. Box 637
48867 Owosso
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Covenant Eyes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Covenant Eyes: Complete Guide
What is Covenant Eyes
Covenant Eyes is a digital accountability and filtering service designed to monitor internet activity and provide accountability reports to designated allies. It combines device-level monitoring, optional web filtering and reporting to support users who want to limit access to explicit content. The product is offered as a subscription with monthly, annual and lifetime options and is distributed both directly and through app marketplaces, which affects how charges and refunds are handled.
The vendor lists a monthly plan, a yearly plan and a lifetime one-time payment on its official site; listed prices are in US dollars on the provider pages, with different in-app purchase pricing visible in app stores. These pricing and distribution details have practical consequences for billing, refunds and dispute resolution.
How cancellations typically work for Covenant Eyes
Problem: customers need to understand timing, who can request cancellation and how refunds are determined. Solution: focus on the contractual elements that commonly govern Covenant Eyes subscriptions and on how third-party billing changes expectations.
Only the account administrator role is recognised for subscription changes, and the organisation distinguishes between subscriptions purchased directly and those bought through app marketplaces. This distinction matters because app-store purchases are subject to Apple or Google refund rules rather than the vendor’s direct refund policy.
Billing cycles: monthly subscriptions renew each month and annual subscriptions renew every 12 months. Proration: yearly plans are commonly eligible for a prorated refund if cancelled mid-term, while lifetime memberships are generally non-refundable under the vendor’s licence terms. There is also a 30-day money-back guarantee window for many direct purchases. Refunds are processed back to the original payment method and may require several business days to appear.
Customer experience with cancellation
What users report
Users on review platforms describe a range of experiences: some report quick resolution of billing issues, others report frustration with pricing and perceived invasiveness. Reviews frequently mention concerns about cost and technical behaviour rather than only the cancellation transaction. One reviewer wrote that "the cost seems to be GOUGING" when discussing value versus price.
Multiple accounts mention differences when the subscription came via an app marketplace versus direct sign-up. In practice, marketplace purchases tend to follow Apple/Google refund channels, while direct purchases follow the vendor’s own refund policy. Many reports about duplicate charges or unexpected renewals point to outstanding balances, resubscriptions, or legacy account structures.
Recurring issues and practical takeaways
Recurring themes from user feedback: unclear expectations about who can authorise cancellation, confusion over proration for annual plans, and uncertainty when subscriptions are billed by a third party. These issues are fixable with clear documentation and timely account reconciliation.
Practical takeaway: treat the vendor’s stated 30-day money-back guarantee and prorated refund policy as primary; when a subscription was bought through an app marketplace, expect different refund rules and processing timelines.
Practical considerations before you cancel Covenant Eyes
Problem: many cancellations trigger follow-on issues such as residual charges, data retention or report continuity. Solution: review plan type, billing source and timing before initiating any cancellation discussions.
- Identify plan type - monthly, annual or lifetime; each has different refund and proration rules.
- Confirm billing source - direct billing versus app marketplace can change refund rights and processing timeframes.
- Check cooling-off and refund windows - a 30-day money-back guarantee applies to many direct purchases; annual plans may be eligible for a prorated refund if eligible.
- Review any outstanding invoices - unresolved balances can cause additional attempted charges or account suspension prior to cancellation closure.
These considerations reduce the chance of unexpected charges and speed final resolution.
Documentation checklist
- Account identifier - record of the account admin name or username.
- Invoice references - recent invoice numbers, dates and amounts.
- Payment method proof - last four digits, card issuer or marketplace transaction ID (no sensitive full numbers).
- Subscription record - plan type, start date, renewal date and any lifetime upgrade records.
- Refund policy snapshot - copy or screenshot of the vendor’s refund and 30-day guarantee statements.
- Communication log - dates and short notes of any interactions (who you spoke with, what was confirmed).
Common pitfalls and mistakes to avoid
- Assuming app-store refunds follow the vendor’s policy - app marketplaces have distinct refund rules.
- Ignoring account role requirements - only an account administrator or named owner action typically affects subscriptions or plan changes.
- Waiting until after automatic renewal - renewals often complete before any cancellation is processed, which affects refund eligibility.
- Failing to check legacy plans - older or legacy personal plans may have different pricing structures and additional per-member fees.
- Neglecting follow-up - keep documentation and monitor bank statements for residual or duplicate charges.
Avoiding these mistakes preserves your refund options and shortens dispute timelines.
Subscription plan and pricing table
| Plan | List price (official currency) | Approx price in A$ | Notes |
|---|---|---|---|
| Monthly | $18 (USD listed) | A$27 approx | Direct pricing listed by the vendor; app-store monthly prices may differ. |
| Yearly | $184 (USD listed) | A$275 approx | Annual plans may be eligible for prorated refunds if cancelled mid-term. |
| Lifetime | $850 (USD listed) | A$1,272 approx | Lifetime memberships are typically non-refundable and non-transferable under licence terms. |
Approximate A$ conversions use mid-market exchange rates around early January 2026; mark these values as approximate because app-store presentation and local taxes can alter final charged amounts.
Comparison table: direct purchase versus app-store purchase
| Aspect | Direct purchase | App-store purchase |
|---|---|---|
| Refund policy | Vendor 30-day money back and prorated refunds for yearly plans in many cases. | Refund subject to Apple/Google policies; vendor points users to marketplace refund paths for those purchases. |
| Billing statements | Vendor name appears on the merchant record. | Marketplaces appear as Apple/Google on card or account statements. |
| Lifetime upgrade | Offered by vendor with stated non-refundable terms. | Some marketplaces may offer in-app one-time purchases; terms vary. |
Disputes, chargebacks and what to expect
Problem: unresolved charges or disagreements about refunds can escalate to a bank dispute or chargeback. Solution: document, wait for vendor processing windows and use your card issuer only as a last resort.
Chargebacks can reverse a payment but may have consequences such as account suspension or delays in reactivation if you later re-subscribe. Therefore preserve all supporting documentation and give the vendor reasonable time to process refunds before initiating a dispute. Monitor statements closely and note processing timelines for refunds, which the vendor indicates may take several business days.
How local consumer protections can affect your case
Australian consumer law principles may be relevant to purchases from overseas vendors in certain circumstances, especially where a product is faulty or materially different to the description. This means you may have additional rights for remedies such as repair, replacement or refund depending on the circumstances.
However, jurisdiction and marketplace rules complicate enforcement. When a subscription was purchased through an app marketplace, the marketplace terms and regional rules also matter. Keep any legal claims focused on the specific plan type and the documented terms that applied at the time of purchase.
What to do after cancelling Covenant Eyes
After cancellation, expect a confirmation record and a short processing window for refunds where eligible. For annual plan proration and 30-day guarantee refunds, allow the vendor’s stated processing time plus bank clearing days for the funds to appear.
Data and report behaviour: account reporting or monitoring features may stop once the subscription expires. If continuity of reporting matters, plan for an overlap period and preserve any report archives you may need for accountability or record-keeping.
Finally, if you believe a charge is incorrect after cancellation, keep documentation and consult your payment provider about dispute timelines. Use the vendor’s published refund descriptions as your baseline when describing the issue to your payment provider.
Address
- Address: P.O. Box 637 Owosso, MI 48867
Next steps and practical perspective
Decide which records you must keep and set a short calendar reminder to check the final bank or card statement following the renewal date. As a consumer-rights minded approach, maintain calm, collect evidence and follow the vendor’s stated refund windows when arguing eligibility for proration or the 30-day guarantee.
Where billing involves an app marketplace, treat marketplace terms as equally important to the vendor’s terms. This means aligning your expectations to the correct refund route and tracking timelines accordingly. As a result, you preserve your options and reduce the risk of unintended charges or prolonged disputes.