Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Cyberghost
Tunisstraße 19-23
50667 Cologne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cyberghost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Cyberghost: Complete Guide
What is Cyberghost
Cyberghost is a consumer VPN service that offers encrypted connections, DNS leak protection and apps for desktop and mobile devices. It positions itself for streaming, privacy and general browsing with a large server network and support for common VPN protocols.
The service sells monthly and multi‑month plans and advertises extended trial and refund windows for long-term purchases: headline deals usually come as a multi‑year bundle with a generous initial price, while short-term plans are priced higher per month. Prices shown on comparison sites in AUD include typical figures such as A$12.99 per month, A$6.99 per month on 6‑month deals, and headline two‑year offers billed as a low monthly equivalent (billed up‑front).
| Plan | Typical billing | Money-back guarantee (advertised) |
|---|---|---|
| Monthly | A$12.99 per month | 14 days for monthly purchases (typical) |
| 6 month | A$6.99 per month (billed periodically) | 45 days on many non-monthly plans |
| 2 years + bonus months | A$2.03 - A$2.19 per month equivalent (billed up-front) | 45 days (headline long-term offer) |
How cancellations typically work for Cyberghost
Timing matters: Cyberghost’s advertised refund windows differ by plan length. Short monthly plans are commonly treated with a shorter trial/refund window, while long-term deals carry a longer window (advertised as up to 45 days for many long-term purchases).
Auto-renewal and billing cycles: subscriptions normally renew automatically at the end of the paid term. If a renewal occurs, many users report that refund eligibility is constrained by the original money-back window and by the billing route used at purchase.
Billing route matters: purchases made directly with the provider, via an app marketplace, or through a third-party reseller behave very differently for refunds and cancellations. Cryptocurrencies and some reseller sales are frequently listed as non-refundable or outside the provider’s standard refund handling.
| Billing route | Refund window / treatment | Practical note |
|---|---|---|
| Direct purchase (provider) | Typical 14 days (monthly) / 45 days (long-term) advertised | Provider controls refund decision subject to policy and terms. |
| App marketplace (Apple / Google) | Varies; handled by the marketplace | Provider may not be able to issue refunds for in-app purchases. |
| Third-party reseller | Depends on reseller terms | Refunds often require contacting the original seller. |
| Crypto payments | Generally non-refundable | Provider policies frequently exclude crypto refunds. |
Customer experiences with cancellation for Cyberghost
What users report
Real users on local review platforms and international forums report a mixed experience: some say refunds and cancellations were handled promptly when purchased directly, while others describe difficulty with unexpected auto‑renewals and slow responses when problems arise.
Common sentiment captured in reviews includes strong dissatisfaction where renewal charges appeared after users believed a subscription had ended. Several reviewers emphasise difficulty locating renewal terms at the time of purchase.
Recurring issues and practical takeaways
- 1. Confusion over renewal terms: many complaints reference unclear presentation of recurring billing during checkout, which can create disputes later.
- 2. Billing route mismatches: purchases via marketplaces or resellers frequently limit the provider’s ability to refund, increasing friction.
- 3. Tight refund windows: users who miss the advertised window (especially after a renewal) often report being declined.
- 4. Mixed support outcomes: some customers report quick approvals for eligible refunds; others report delays or denials when usage patterns or repeated refunds raise internal flags.
Checklist before you act
- Receipt / order ID: have the exact order number and the date of purchase available.
- Payment evidence: bank statement entry or payment method reference showing the charge in A$.
- Billing route note: record whether the purchase was direct, via an app marketplace or a reseller.
- Plan details: note the plan term (monthly, 6 month, 2 year, etc.) and the billed amount in A$.
- Access timestamps: if relevant, note when you first used the service and any dates where the service failed to meet expectations.
- Record of correspondence: keep dated notes of any communications and case IDs that relate to the subscription or refund attempt.
Documentation checklist
- Order confirmation: invoice or receipt showing A$ amount and order ID.
- Bank/credit card entry: screenshot or transaction line showing the charge.
- Plan terms: copy or screenshot of the plan name, billing frequency and advertised refund window.
- Screenshots of issues: factual evidence (error messages, blocked content, broken features).
- Device list: devices registered to the account and dates of activation.
Disputes, chargebacks and consumer law relevant to Cyberghost
Under consumer protection law, digital services cannot completely exclude statutory guarantees. If Cyberghost’s service was materially different from what was advertised, or defective, those guarantees may apply and could support a remedy claim. Legal recourse depends on the facts and timing.
Chargebacks and payment disputes are an option where a card issuer or payment provider allows disputes, but outcomes vary by provider and are time-limited. Use of chargebacks can succeed when the merchant refuses a valid refund, but it is not a guaranteed or risk-free substitute for resolving the issue through documented evidence.
Common pitfalls to avoid
- 1. Assuming all purchases are treated the same: check whether your payment route changes refund handling.
- 2. Missing the refund window: the advertised 14/45 day windows are strict in practice for many customers.
- 3. Relying solely on verbal assurances: verbal or informal reassurances without a case reference or written confirmation are hard to enforce later.
- 4. Ignoring reseller terms: a reseller sale may place you outside the provider’s refund framework.
What to expect after cancelling Cyberghost
Account access and service continuation after cancellation depend on the billing terms: you may keep access for the paid period or lose access immediately, depending on how the subscription and refund are handled. Keep clear evidence of the cancellation date and any account or case number you receive.
Refund timing: where refunds are approved by the provider, typical processing times reported by users and reviewers range from a few business days to up to 10 business days depending on the payment method and bank processing times. Expect the exact time to vary.
Monitor your statements for reversals and be prepared to follow up with your payment provider if a refund does not appear within the reported timeframe. Maintain all documentation until the matter is fully resolved.
Address
- Address: Cleverbridge GmbH Tunisstraße 19-23 50667 Cologne Germany
Next steps and practical advice
First, establish the exact purchase route, date and plan term so you can confirm whether the advertised refund window applies to your case. Next, assemble the documentation checklist above so you have a clear record of evidence.
Additionally, if a refund is refused and you believe a consumer guarantee applies, consider formal dispute options through your payment provider and note that Australian consumer protections may offer remedies for services that are not as described. Keep concise records and time-stamped evidence to support any claim.
Finally, set calendar reminders for future renewals and review billing routes before you subscribe to any long-term discounts to avoid unexpected renewals and to preserve refund options. Monitor statements and keep copies of invoices and correspondence until everything is settled.