Kündigungsdienst Nr. 1 in France
Sehr geehrte Damen und Herren,
Ich teile Ihnen hiermit meine Entscheidung mit, den Vertrag bezüglich des Dienstes Dashlane zu beenden.
Diese Mitteilung stellt einen festen, klaren und eindeutigen Willen dar, den Vertrag mit Wirkung zum nächstmöglichen Termin oder gemäß der anwendbaren vertraglichen Frist zu kündigen.
Ich bitte Sie, alle notwendigen Maßnahmen zu ergreifen, um:
– jegliche Abrechnung ab dem Datum des Kündigungswirksamwerdens einzustellen;
– mir schriftlich die ordnungsgemäße Berücksichtigung dieser Anfrage zu bestätigen;
– und gegebenenfalls mir die Endabrechnung oder die Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugestellt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind nachgewiesen, wodurch dies ein nachweisbares Schriftstück ist, das den Anforderungen des elektronischen Nachweises entspricht. Sie verfügen somit über alle notwendigen Elemente, um diese Kündigung gemäß den anwendbaren Grundsätzen bezüglich schriftlicher Benachrichtigung und Vertragsfreiheit ordnungsgemäß zu bearbeiten.
Gemäß den Vorschriften zum Schutz personenbezogener Daten bitte ich Sie auch:
– alle meine Daten, die nicht für Ihre rechtlichen oder buchhalterischen Verpflichtungen erforderlich sind, zu löschen;
– alle zugehörigen persönlichen Bereiche zu schließen;
– und mir die wirksame Löschung der Daten gemäß den anwendbaren Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich bewahre eine vollständige Kopie dieser Mitteilung sowie den Versandnachweis auf.
How to Cancel Dashlane: Easy Method
What is Dashlane
Dashlane is a commercial password manager and digital identity service that offers encrypted password storage, secure sharing, dark web monitoring and an included VPN on selected plans. It positions itself as a premium solution with personal and business tiers; personal offerings focus on single-user Premium and multi-user Friends & Family plans, while business offerings target team and enterprise needs with admin consoles and enhanced controls.
Dashlane publishes plan descriptions and feature lists on its official pricing pages; the company states that personal plans include unlimited passwords, device sync and phishing protection, while family and business plans layer multi-user management and administrative features.
Customer experiences with cancellation
What users report
Public feedback from review platforms and discussion forums highlights two consistent themes: frustration with support responsiveness and contention over renewals and refunds. Users report unexpected renewals, difficulty obtaining refunds after renewal, and variable experiences depending on how the subscription was paid.
Short direct remarks from users typically describe long waits for meaningful resolution and opaque billing outcomes; one recent reviewer wrote that the renewal process felt opaque and that resolving a charge required escalation. Reports also show that purchases routed through third-party marketplaces often follow different refund procedures than direct purchases.
Recurring issues and practical takeaways
Complaints cluster around four operational points: timing of automatic renewals, lack of immediate human support for account or billing emergencies, differences in treatment when payment is via an app marketplace rather than directly, and perceived limits on pro-rata refunds. These are factual patterns drawn from multiple customer reports and policy excerpts.
Practical takeaway: billing route affects remedy options and timelines; direct purchases and app-marketplace purchases are governed by different practices and therefore produce different outcomes for refunds and disputes.
How cancellations typically work for Dashlane subscriptions
Framework: Dashlane treats Subscriptions as prepaid services that automatically renew for the same duration as the initial term unless cancelled or changed. The terms specify an obligation by the provider to notify subscribers at least 30 days before renewal. Fees for annual subscriptions are eligible for a full refund if a refund is requested within 30 days of the subscription start or renewal; monthly subscriptions (where available) are generally not eligible for refund under the stated terms.
Billing cycles and notice: automatic renewals follow the original billing interval (monthly or annual). Dashlane’s terms reserve the right to attempt payment recovery and, if payment fails, to alter the subscription status after a grace period; the vendor states it will inform customers at least 30 days before renewal. These contractual clauses determine when access continues and when service termination or downgrade may occur.
Proration and refunds: the published terms indicate that cancelled subscriptions remain active until the scheduled expiry of the paid term and there is normally no pro-rata refund of the current term, except that annual subscriptions may receive a full refund if claimed within 30 days of purchase or renewal. Consequently, proration is not the default contractual remedy under Dashlane’s standard terms.
Effect of payment route: purchases made through app marketplaces (for example mobile app stores) are subject to the marketplace’s payment and refund rules; direct purchases through the vendor’s billing systems follow the vendor’s refund practices. This split commonly explains differences in processing times and who ultimately issues a refund.
Cooling-off and consumer law interaction: while Dashlane’s contract-level refund windows are contractual terms, Australian consumer protection laws operate in parallel and may entitle consumers to remedies where a digital service fails to meet consumer guarantees. Where a major failure under consumer guarantees exists, remedies can include a refund or cancellation even if the supplier’s standard policy limits refunds.
| Plan | Typical billed interval | Approx. AU price |
|---|---|---|
| Premium (single user) | Annual billing | A$7.45/month (approx) |
| Friends & Family (multi-user) | Annual billing | A$11.19/month for 10 members (approx) |
| Business / per-user plans | Annual billing | A$11-16 per user/month (approx, varies by plan) |
Notes on table: USD reference amounts for personal plans are widely reported; the AUD figures above are approximate conversions using prevailing USD/AUD rates during early January 2026 and are labelled “approx”. Actual billed amounts may vary by region, taxes and promotional discounts.
| Feature | Premium | Friends & Family | Business |
|---|---|---|---|
| Unlimited passwords | Yes | Yes | Yes |
| VPN included | Yes (admin) | Limited to plan manager | Depends on plan |
| Admin controls | No | Limited | Yes |
Documentation checklist
- Subscription record: keep the date, invoice number and payment confirmation for the transaction.
- Payment route: note whether the purchase was made directly with the company or via an app marketplace and preserve the marketplace receipt if applicable.
- Renewal notices: retain any communication that states the renewal date or price changes.
- Usage evidence: if challenging a non-refund claim, collect usage logs or screenshots that show service failure or loss of advertised functionality.
- Bank/statement copies: keep the card or account statement entry that shows the charge and the exact amount.
Disputes, chargebacks and legal remedies
When a payment is genuinely unauthorised or the supplier will not provide a remedy for a major failure under consumer guarantees, payment-provider dispute tools and chargeback procedures are legal options that operate outside the supplier’s contract. These remedies have strict time limits and evidentiary requirements. Documented proof of the charge and prior attempts to resolve the matter will strengthen any dispute.
Consumer guarantees may override contractual “no refund” language where a digital service does not meet basic guarantees of acceptable quality, fitness for purpose, or description. For a digital subscription to be refunded under consumer guarantees, a consumer generally must show a major failure or material non-conformance with what was advertised.
Statutory complaint routes: regulators and tribunals can offer remedies where a supplier refuses to comply with legal obligations. Consider escalation to the relevant consumer protection authority if the contractual route fails and if substantial loss is at stake. Keep complaints focused on breaches of the supplier’s obligations and the consumer guarantees.
Common pitfalls and how they affect outcomes
- Assuming automatic pro-rata refunds: Dashlane’s published terms indicate annual subscriptions may be refunded within 30 days but pro-rata refunds are not automatic for cancelled mid-term subscriptions.
- Confusing payment routes: remedies differ if the subscription was purchased through an app marketplace rather than directly; the processing party matters.
- Missing renewal notices: failure to locate a renewal notice is common; preserve any prior communication about renewal timing to support disputes.
- Late escalation: consumer-protection remedies and chargeback windows can expire; act promptly and document each contact attempt.
Address
- Address: 21 rue Pierre Picard, 75018 Paris, France
What to Do After Cancelling Dashlane
Monitor billing statements for at least two billing cycles to verify that automatic renewals have ceased and that any agreed refund appears. Keep a concise timeline of events including dates, reference numbers and communications.
If you receive an unexpected charge, gather evidence of the charge, the subscription term and any relevant prior cancellation or refund requests; then consider escalation options available under your payment method and under consumer law.
Where you allege a service failure or major non-conformance, prepare a brief factual chronology and the specific remedies sought (refund, cancellation, compensation). Cite the relevant contractual refund window or the consumer guarantee you rely on.
Finally, if you decide to move to an alternative provider, export or securely copy any required data from the service and verify that exported copies are complete before access ends. Preserve records of export confirmations and expiry dates in case they are needed for later disputes.