How to Cancel Deepswap: Complete Guide

What is Deepswap

Deepswap is an online face-swap and deepfake generation service that offers automated photo and video face replacement, model options and a credit-based workflow for creations. The service markets a premium subscription tier that unlocks pro models, priority processing, a monthly credit allotment and higher upload limits.

Deepswap is available both as a web service and through app marketplaces, and published material shows recurring subscriptions and in-app purchase items with variable price points. Marketplace listings and reviews show multiple price points and purchase flows that affect how renewals and refunds are handled.

First: official subscription terms list a recurring monthly fee of $19.99 (currency not specified on that page) with automatic renewal stated in the terms. App store listings show a range of in-app purchase prices that may differ from the vendor’s site listing. These differences matter because the billing route usually determines who controls refunds and renewal records.

How cancellations typically work for Deepswap

Next: Deepswap’s published subscription terms state subscriptions auto-renew at the end of each billing cycle and refer to an account-level cancellation control. The terms make the automatic renewal mechanism explicit, which is the first thing to check when assessing renewal risk.

Most importantly: billing route matters. A subscription bought directly through the service’s payment processor is governed by the vendor’s terms. A purchase through an app marketplace is governed by that marketplace’s purchase and refund processes. That difference affects which organisation handles refund windows and dispute mechanisms.

Refund eligibility for Deepswap varies with plan type and timing. Public replies from the service indicate refunds take business days to process when granted, while user reports show refunds are not always approved depending on credits used or the timing of the request. Expect a case-by-case determination tied to whether paid credits were consumed and whether the purchase was recent.

Proration and unused credits: Deepswap’s public material does not promise automatic proration for partially used billing periods. Many services apply a "no proration" rule or convert value into credits; user reports indicate outcomes are inconsistent. Treat unused credits as a separate issue from subscription refunds.

Customer experience with cancellation

What users report

Users on review platforms report a mix of experiences: some describe straightforward resolution, while a significant portion report difficulty cancelling, delayed responses, or redirect replies that ask for repeated submission of information. Trustpilot threads and forum posts repeatedly mention delayed or automated responses and disputes about continuing charges after attempted cancellation.

Several forum threads and Reddit posts describe situations where a customer believed they selected a monthly plan but were charged an annual amount, or where a marketplace payment method (for example a platform in-app purchase) changed available refund routes. These posts illustrate how misunderstanding the exact billing product can complicate recovery of funds.

Recurring issues and practical takeaways

Practical takeaway: verify which ledger shows the charge. Marketplace purchases are processed by the marketplace; direct site purchases are processed by the vendor’s processor. That distinction determines who has transaction logs and who issues refunds.

Users frequently report these specific problems: unexpected renewals, slow replies from support, removal of familiar payment methods that previously made disputes easier, and disputes about "used credits" being disqualifying for refunds. Keep these patterns in mind when you review your own billing.

Documentation checklist

• Transaction record: bank or card statement line showing the charge and date.
• Receipt copy: marketplace or vendor receipt showing plan name and billed amount.
• Terms snapshot: a copy or screenshot of the subscription terms in force at purchase.
• Credit usage log: evidence of how many credits were used before and after the billing date.
• Correspondence log: times, dates and summaries of any messages or replies received from the vendor or marketplace.
• Renewal date: clear record of the billing cycle start and next renewal date.

Practical dispute and refund expectations for Deepswap

Most importantly: timeline expectations. Public replies attributed to the service indicate refunds, when approved, are processed within business days; reviewers report that some refunds can take longer or be declined when credits were consumed. Plan your follow-up timing accordingly.

First: if the charge appears on a card or marketplace ledger, the ledger owner is the authoritative place to start any formal escalation. Next: if a refund is authorised, allow the stated processing window before assuming it failed. User reports indicate processing windows vary and sometimes require follow-up.

Additionally: consider escalation paths proportionate to the value involved. For disputed or repeat charges, many consumers ultimately used their payment provider’s dispute process as a last-resort remedy. Public threads show chargeback/dispute outcomes depend heavily on documentation and clear timelines.

Legal rights and cooling-off period that matter for Deepswap

Keep in mind: Australian consumer law applies to digital goods and services and gives certain guarantees about acceptable quality and fitness for purpose. If the service fails to deliver a core promised feature, the consumer guarantees may entitle the buyer to a remedy including refund in cases of major failure.

Cooling-off rules for unsolicited consumer agreements (10 business days) are limited to specific sales scenarios; they do not automatically extend to standard online subscriptions unless the purchase was an unsolicited agreement. For Deepswap, the typical purchase model is an online, initiated subscription and not an unsolicited door-to-door style agreement. Still, the ACL and recent ACCC scrutiny mean blanket no-refund clauses cannot override statutory rights.

Common mistakes to avoid

• 1. Assuming all purchases are reversible without checking the billing route.
• 2. Waiting past a renewal date before acting; renewals are often instant and harder to reverse after processing.
• 3. Relying only on memory rather than collecting receipts and screenshots immediately after purchase.
• 4. Treating credits as automatically refundable; many vendors treat used credits as consumed value.
• 5. Ignoring marketplace receipts when purchases were made through an app store; those receipts are primary evidence for that ledger.

What to expect after you stop using Deepswap

After you cease using a subscription, billing may already have processed for the active period; unused future periods are the main candidate for refund eligibility. Next: account content such as stored media or generated items may remain accessible according to the vendor’s retention policy, so keep copies of anything you want to keep.

Most importantly: monitor your statements for at least one renewal cycle to confirm no further charges occur. If you see further charges, use your payment provider’s dispute channels with the documentation checklist prepared earlier. Public reports show that action within a short window after an unexpected charge improves outcomes.

Tips from a cancellation specialist

First: act quickly around the renewal date and collect all evidence before any further charges post. Early and well-documented enquiries have better results in practice.

Next: separate two issues when you pursue a remedy: cancellation of the ongoing service and recovery of funds for any undesired charge. Each track has different proof requirements and timelines.

Additionally: if you purchased through a marketplace, prioritise the marketplace proof trail; if you purchased directly, prioritise vendor receipts and the subscription terms that applied at the time of purchase. Public user experience shows mixing these up creates avoidable delays.

Address

• Address: Deepswap.ai, LEVEL, 54 Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong 999077

Further steps and where to look next

Most importantly: check which ledger recorded your payment, confirm the exact billed product name and date, and keep the documentation checklist at hand. These three facts determine the next practical steps and your best escalation route.

Next: if the outcome is unsatisfactory, consider reporting misleading refund practices to the relevant consumer regulator and use your payment provider’s dispute process where appropriate; regulators have recently increased scrutiny on online return and refund statements and may act where terms misrepresent statutory rights.

Finally: maintain concise records, be persistent but methodical, and prioritise timing and evidence rather than repeating the same request in multiple channels without adding new information. That approach reduces friction and improves the chance of a timely resolution.