Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Elsa Speak.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Elsa Speak: Complete Guide
What is Elsa Speak
Elsa Speak is a subscription-based English pronunciation and speaking coach that uses speech recognition and AI to provide personalised practice, feedback and structured lessons. The service offers short lessons, progress tracking and role-play exercises intended to improve accent, fluency and exam readiness.
Elsa Speak sells time-based memberships such as monthly, quarterly and annual premium subscriptions and conducts sales through its own site and third-party app marketplaces. Plan availability and promotional pricing vary by channel and period, and feature tiers typically include unlimited lessons, advanced feedback and exam modules.
Official guidance and product pages list tiers and promotional prices, but the exact amount charged can vary by purchase route. The company documents different handling of web purchases versus in-app (marketplace) purchases, which affects how refunds and renewals are processed.
| Plan type | Typical duration | Price (aud) |
|---|---|---|
| Premium | Monthly | Varies |
| Premium | 3 months | Varies |
| Premium | 1 year | Varies |
How cancellations typically work for Elsa Speak subscriptions
Elsa Speak subscriptions are time-bound and set to auto-renew at the end of the billing cycle unless cancelled. Cancellation typically stops future auto-renewal but generally leaves the paid access active until the end of the current paid period. This means you usually retain access through the expiry date even after cancellation.
Refund eligibility depends on the purchase route and timing. For payments made directly through Elsa Speak's website, the company documents a limited refund window for eligible requests, commonly described as within seven days of purchase. For purchases processed through app marketplaces, refund decisions are made by the marketplace operator. These differences affect your consumer options and the likely outcome of a refund request.
| Purchase route | Who processes payments | Refund handling |
|---|---|---|
| Elsa Speak website | Elsa Speak (direct) | Refunds handled by Elsa; limited window often cited as 7 days |
| App marketplace | Apple App Store or Google Play | Refund discretion lies with the marketplace operator |
Customer experiences with Elsa Speak cancellation
What users report
Public reviews and forum posts show a range of experiences. Several users report being charged at renewal despite expecting to avoid renewal after trials or account deletion. Others report delays or layers of automated replies before a billing issue is resolved, though some users say refunds were issued after follow-up.
Feedback often emphasises two practical facts: the route of purchase matters, and deleting an account does not reliably stop an active subscription. Multiple reports note that subscriptions managed by third-party marketplaces require the marketplace to approve refunds or process cancellations.
Recurring issues and practical takeaways
Users commonly flag the following problems: unclear trial cutoff windows, unexpected early charges around trial end, and confusion when an account is deleted but billing continues. Reviews show that persistence and accurate documentation were decisive in achieving refunds in many positive cases.
- Takeaway: Determine how you paid at the time of purchase because that determines who has authority over refunds and renewals.
- Takeaway: Cancelling does not always mean immediate service loss; expect access to continue until period end.
Consumer rights and legal points relevant to Elsa Speak
Under consumer protection principles, digital services must not charge beyond agreed terms and must provide accurate pre-purchase information. When a purchase is made, your receipt and the merchant's terms form the primary contract.
For Elsa Speak this means: the stated trial terms, renewal notice period and refund terms shown at sale are important. If the subscription was through an app marketplace, the marketplace terms and dispute processes will also apply. These distinctions determine remedies and response channels.
Documentation checklist for Elsa Speak cases
- Receipt or invoice: transaction date, amount and merchant identifier.
- Transaction method: record showing whether the receipt came from a marketplace or elsaspeak.com.
- Subscription expiry: screenshot or statement showing current expiry/renewal date.
- Trial terms: any promotional or trial confirmation at time of sign-up.
- Communication log: dates and concise notes of any correspondence, with response dates if available.
Common pitfalls and mistakes to avoid with Elsa Speak
- Assuming account deletion cancels billing: deletion does not necessarily stop renewals; subscriptions may persist through the original payment processor.
- Missing the refund window: site-published refund windows for direct purchases are short; acting promptly is essential.
- Relying on unclear trial cutoffs: trial end dates and time zones can cause charges before a user expects.
- Failing to retain receipts: without a receipt you reduce your options for proof in a dispute or a refund request.
How to document and escalate a disputed Elsa Speak charge
When a charge appears that you dispute, assemble the items from the documentation checklist and note the exact charge dates. This means preserving any automated receipts and the payment descriptor shown on your bank or card statement.
If you proceed to a formal dispute with your card issuer or a marketplace complaint, those parties will evaluate the written proof and the timing of the charge against the merchant's terms. Clear, dated evidence significantly improves your position in a dispute.
Proration, billing cycles and refunds for Elsa Speak
Elsa Speak policies indicate that cancelling will stop future auto-renewal but will not necessarily generate a refund. For direct site purchases the company documents a specific short refund eligibility window for payments made through its own sales channels. For marketplace purchases, the marketplace operator controls refunds.
Proration for mid-period cancellation is not commonly promised in public guidance. Expect that access typically lasts until the end of the paid period and that refunds, if available, are handled according to the terms that applied when you paid.
What to expect after cancelling Elsa Speak
After you cancel a subscription, expect the following sequence in practice: the subscription will usually remain active until the end of the current billing cycle; you should see no further renewals after that date if cancellation was effective; and any refund determination will be treated according to the original purchase route and the timing of your refund request.
Monitor your billing statements for a full cycle after cancellation and keep a record of the stated expiry date. If a charge appears contrary to the stated expiry, use your documentation to support a dispute.
Address
- Address: 162 Broadway St, Broadway NSW 2007, Australia
Alternatives and quick comparison
| Aspect | Elsa Speak (direct) | Elsa Speak (marketplace) |
|---|---|---|
| Subscription control | Managed by seller's purchase record | Managed under marketplace billing |
| Refund window | Limited window stated by seller | Marketplace discretion |
| Documentation to keep | Seller receipt and terms | Marketplace receipt and transaction ID |
Final practical next steps for Elsa Speak subscribers
Gather the documents listed in the checklist and confirm which route was used to purchase your subscription before taking any further action. Where refund eligibility is time-sensitive, act quickly to compile receipts and transaction evidence.
If you plan to dispute a charge, prepare a concise timeline showing sign-up, trial dates and the date the charge appeared. This will help any third party reviewing the case to understand the facts.