Usługa rozwiązania Nr 1 w Cyprus
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Expressvpn.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
How to Cancel Expressvpn: Complete Guide
What is Expressvpn
Expressvpn is a commercial virtual private network service that routes your internet traffic through remote servers to improve privacy, bypass geo-restrictions and secure connections on public networks. The product family includes native apps for major platforms, additional add-ons such as dedicated IP, and complementary tools like a password manager and router software. Subscriptions are offered in multiple term lengths and the vendor publicly maintains a 30-day money-back guarantee for eligible purchases and a stated 14-day refund window for unintended renewals. Expressvpn has regularly updated its protocols and feature set and markets itself on speed, streaming performance and a strict no-logs stance.
Subscription formulas and list prices are available through industry reviews and the vendor’s product pages; pricing varies by term and promotional offers. For many users the most relevant items when planning an account are: plan length, per-month effective price, renewal behaviour and whether the purchase was made directly or via an app store, since those channels carry different refund rules.
Plans and pricing overview
| Plan length | Typical AU price (per month) | Total first charge example |
|---|---|---|
| 1 month | A$19.39 (approx) | A$19.39 |
| 6 months | A$14.96 (approx) | A$89.77 (approx) |
| 12 months | A$9.99 per month effective (approx) | A$119.88 per year (approx) |
Published conversions and promotional rates differ by source and by the vendor’s periodic changes to plans and tiers. If price precision matters, treat the values above as representative examples rather than contractual figures.
How cancellations typically work for Expressvpn subscriptions
The core legal and contractual points that determine refund eligibility are: whether the purchase is a first-time subscription, whether the charge is a renewal that occurred without the purchaser’s intention, and where the subscription was purchased (directly from the vendor versus through an app store). Expressvpn’s public policy states a 30-day money-back guarantee for first-time users and a 14-day refund window for unintended renewals; app store purchases are handled under the app store’s own refund rules. Processing time for an approved refund is stated as up to ten days.
Billing cycles and proration: Expressvpn’s policy focuses on full refunds within the stated windows rather than calculating a prorated credit for unused days outside the guarantee. This means refunds are time-window driven and not necessarily pro rata outside the stated refund periods. The vendor also notes in its terms that users who have previously received a refund may be ineligible for the 30-day guarantee in subsequent purchases.
Key plan-specific details
Dedicated add-ons such as a dedicated IP typically follow the same 30-day guarantee when purchased together with the VPN plan; pricing for add-ons may be pro-rated against the remainder of a subscription in some cases. Multi-term promotions and tiered pricing changes can alter effective per-month costs and renewal pricing.
Customer experiences with cancellation
What users report
Public user reports form a mixed picture: many users report straightforward refunds within the vendor’s published windows, while a proportion of reports on discussion forums describe confusion, repeat charges, or difficulty in ensuring auto-renewal is disabled. Some users note rapid refunds that appeared within a few business days, and others describe multi-step interactions before the charge was reversed. These experiences vary by purchase channel and by how long after purchase the user raised the refund request.
Recurring issues and practical takeaways
Users commonly mention these themes: ambiguous UI elements around renewal, third-party purchase channels producing different outcomes, and the importance of timing when seeking a refund. Several forum threads highlight instances where a cancellation attempt did not prevent a subsequent renewal charge, and cases where a refund required additional follow up. Positive reports indicate refunds are possible and can be prompt when the request falls squarely within the published guarantee.
Refunds, disputes and chargebacks
If you believe you are entitled to a refund under the published guarantee, the practical legal test is timing: was the request made within the vendor’s stated window for the relevant purchase channel? If yes, you may be eligible for a full refund. If the vendor refuses when the timing and facts match the published policy, you have a series of consumer-protection options to consider, each with consequences and deadlines.
Disputes and chargebacks are legally significant remedies. They should be approached as a last resort and used only when documentation demonstrates entitlement and direct resolution attempts have failed. Issuers and platforms apply time limits and evidentiary requirements to disputes. As a consumer-rights precaution, consider the dispute option only after you have documented your case thoroughly.
Documentation checklist
- Proof of purchase: a receipt, transaction ID or card statement showing the date and amount.
- Purchase channel record: evidence whether the purchase was direct or via an app store.
- Timing evidence: clear timestamps showing purchase and date of any renewal charge.
- Service use notes: short notes stating when you started and stopped using the service if relevant.
- Billing statements: a screenshot or PDF of bank or card entries showing the charge.
- Correspondence log: timestamped records of any messages or responses you received about a refund, with the sender identified.
Common pitfalls and mistakes to avoid
- Assuming all purchases are treated the same - app store purchases follow the app store’s rules, not the vendor’s guarantee.
- Missing the refund window - timing determines eligibility more than the reason for cancellation.
- Failing to keep evidence - missing receipts or timestamps weakens any dispute or chargeback claim.
- Ignoring renewal notices - renewal timing is often the trigger for the shorter 14-day refund window after unintended renewals.
| Purchase channel | Refund window / note |
|---|---|
| Direct purchase (vendor) | 30 days for first-time purchases; 14 days for unintended renewals; prior refunds may affect eligibility. |
| Google Play | Refunds for direct Google Play purchases are noted as eligible under the vendor’s policies; app-store rules still influence outcomes. |
| Apple App Store | App Store purchases are handled under Apple’s refund process and are at Apple’s discretion; vendor guarantee not applicable. |
What to expect after a refund is approved
When a refund is approved under the published policy, the vendor notes that processing may take several business days to appear on your payment statement. The exact time depends on the payment method and the payer’s bank or payment processor. Refunds may appear as a reversal or a credited entry on your account statement, and the date of posting can lag the approval date.
Account status changes: a refunded subscription does not always remove account records immediately. Expect the vendor’s records to show the refund outcome, and in some cases product access may continue until the end of a paid period depending on how the vendor handles reversals. Keep clear records of the refund approval message and the posted credit on your billing statement.
Short note on consumer rights relevant to Expressvpn
Under general consumer protection principles that apply locally, published guarantees and representations create enforceable expectations if relied on when making a purchase. For Expressvpn, the vendor’s published 30-day money-back guarantee and the 14-day renewals rule form the baseline for claims about refunds. If a vendor fails to honour its published terms, the consumer remedies available include platform-specific dispute mechanisms and formal complaints to financial or regulatory bodies, each subject to time limits. Keep this paragraph short: check your evidence against the vendor’s stated timelines and terms.
Address
- Address: Address: Express Technologies Ltd, Themistokli Dervi, 41, Hawaii Nicosia Tower, 8th floor, Flat/Office 806-807, 1066 Nicosia, Cyprus
What to do after cancelling Expressvpn
Practical next steps focus on safeguarding your finances and rights. Monitor your bank and card statements for at least one full billing cycle after the date you requested a cancellation or refund. Keep copies of all records that show the purchase, any renewal, and any refund credit.
Consider these follow-up actions: review linked payment methods and subscriptions on the platforms you use, remove or revoke saved payment instruments if appropriate, and keep a concise timeline of events and evidence in case a dispute becomes necessary. If you move to a different provider, compare trial and guarantee terms carefully before committing to a longer term to avoid repeating the same issues.
Finally, if your case involves a declined refund despite meeting the vendor’s published terms, seek formal guidance from your payment provider or a consumer-protection agency; these bodies can explain formal complaint and dispute windows and what supporting documentation will increase the chance of a favourable outcome.