Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Facebook
Level 41, Tower Two, 200 Barangaroo Avenue
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Facebook service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Facebook: Complete Guide
What is Facebook
Facebook is a social network and advertising platform operated by Meta that combines personal profiles, pages for organisations and creators, marketplace listings, paid events, and monetisation features such as supporter subscriptions and donations. The platform is widely used for community groups, small-business pages and targeted advertising including boosted posts and paid campaigns. This mix means cancellations can involve different product tracks: advertising spend, recurring creator subscriptions, payment methods, and content or page removal.
For consumers this is important because each paid feature has its own billing logic and refund practice. Therefore when you review a cancellation you must separate advertising spend, creator subscriptions, one-off payments and fundraising or marketplace promotions.
How Facebook billing and paid features work
Facebook supports several paid features that commonly require ongoing billing or single charges: boosted posts (often called boosts), Facebook advertising campaigns, supporter subscriptions (creator subscriptions), paid online events, promoted marketplace listings and transactions processed via a stored payment method sometimes referred to as Facebook Pay.
These features can be billed directly by the platform or by a third-party billing provider depending on how the purchase was made. This distinction affects refund pathways and timing.
| Feature | Typical purpose | Billing note | Price (indicative) |
|---|---|---|---|
| Supporter subscription | Recurring creator payment | Varies by creator and platform terms | A$Varies |
| Boosted post / ads | Short-term post promotion or ad campaign | Billed against ad account budget; spend accrues as ads run | A$Varies |
| Paid online events | Ticketed livestreams or events | One-off or per-event charges; platform fees may apply | A$Varies |
| Marketplace promotions | Promote a listing to more buyers | Typically pay-per-promotion or daily budget | A$Varies |
| Facebook Pay stored method | Payment method management for purchases and donations | Used for multiple features; refunds follow original payment flow | A$Varies |
Key cancellation concepts that apply to Facebook
Understand these legal and practical concepts before you decide to cancel any paid Facebook product.
- Billing cycle and access: Most recurring charges remain active for the remainder of the paid period even after cancellation. This means access often continues until the paid term ends.
- Accrued ad spend: Advertisements and boosted posts generate charges as they run. You are generally liable for accrued spend up to the pause or stop point.
- Proration and refunds: Proration is not guaranteed. Refunds are commonly limited to billing errors or major failures; discretionary credits may be offered in exceptional cases.
- Third-party billing: Purchases made through app stores or other intermediaries follow that provider’s billing and refund rules.
- Evidence and documentation: Keep receipts, transaction IDs, dates and screenshots to support any dispute or refund request.
Customer experience with cancellation
What users report
Users frequently report confusion over which product generated a charge, especially when multiple Facebook features are in use. Common descriptions include unexpected renewals for supporter subscriptions and charges for ad spend after attempts to stop promotions.
Another recurring theme is uncertainty about who issued the charge. Consumers who signed up through mobile app stores often find the charge appears under the store rather than the platform, which complicates refund expectations.
Recurring issues and practical takeaways
People often expect automatic proration and immediate refunds; in practice the platform routinely treats paid periods as non-proratable unless a billing error occurred. Therefore gather clear evidence if you believe an error happened.
When users ask how do you cancel facebook ads or how do i cancel facebook advertising the usual feedback is: clarify whether you created a single boost or an ongoing campaign and check where the billing originated. As a result disputes are easier to resolve with precise transaction details.
Common cancellation scenarios and what to expect for Facebook
Boosted post or ad campaigns
Boosted posts and ad campaigns produce spend as impressions and actions occur. Expect that charges will reflect the period the campaign ran and that refunds are uncommon unless a clear billing mistake is shown.
Recurring creator subscriptions and supporter subscriptions
Supporter subscriptions are recurring author-to-fan payments. If a renewal appears unexpectedly, the typical remedy paths depend on where the charge was processed and whether you have evidence of a mistaken renewal.
Marketplace promotions and paid listings
Promoted marketplace listings are usually charged per promotion or per day. Budgeted promotions can lead to multiple micro-charges for delivery; refunds for unused promotion days are not routine.
Fundraisers and donations
Donations and fundraisers have platform-specific terms. Refunds for donations are rare and typically reserved for duplicate charges or demonstrable errors.
Documentation checklist
- Transaction record: date, amount (A$), billed entity and masked card number.
- Receipt or invoice: reference or transaction ID printed on the receipt.
- Billing statement excerpt: bank or card statement line showing the charge.
- Relevant screenshots: confirmation screens or any receipts shown at purchase.
- Terms referenced: copy or quote of the relevant platform terms or promotional offer text.
Disputes, refunds and consumer rights
If you believe a charge is incorrect you are entitled to pursue a refund or dispute. This commonly involves showing an unreconciled charge, duplicates, or a billing error.
Australian consumer guarantees may apply where a paid feature does not work as reasonably expected. This means you may be entitled to a remedy such as a repair, replacement or refund in cases of major failure. Document the failure and the financial impact.
Practical warnings and common pitfalls
- Billing origin confusion: Charges may appear under different merchant names. Verify the billed name before assuming it is unrelated.
- Third-party routing: Purchases via app stores or payment processors have separate refund rules; check billing origin on statements.
- Accrued ad spend: Stopping a campaign does not always erase accrued costs; final charges may appear after the stop date.
- Auto-renew timing: Renewals can occur before you expect; mark renewal dates and allow processing time for any change to take effect.
- Deletion vs cancellation: Deleting profile content or a page is not always equivalent to cancelling a paid service and may not stop billing immediately.
| Feature | Typical refund expectation | Access after cancellation |
|---|---|---|
| Boosted post / ad spend | Refunds uncommon; possible for billing errors | Access or delivery may continue until campaign accounting settles |
| Supporter subscription | Refunds rare; check where billed | Recurring benefits generally continue to end of paid period |
| Paid event ticket | Refunds depend on event organiser and fees | Access depends on promoter terms |
| Marketplace promotion | Refunds uncommon; promotional credits sometimes offered | Promotion usually runs for purchased period |
How to approach a cancellation dispute
Prepare the documentation checklist and assemble transaction evidence. Present facts clearly and keep chronology short and precise. Therefore you minimise confusion in any formal review process.
If the dispute involves a payment method from a financial institution, you may be able to raise a formal dispute or chargeback through the card issuer with the evidence you have gathered. This is a legal financial process and has specific time limits, so check your statements promptly.
Special topics: friend requests, business pages and notifications
Some Facebook interactions are not paid but relate to account state. Requests such as how to cancel friend request sent on fb or how to cancel friend requests facebook are user-action items; these do not carry charges but they do affect privacy and notifications.
For account-level items like how to cancel facebook notifications or cancel facebook notifications the main consumer interest is in restoring control of account alerts. These are functional controls rather than billing matters, but they are often raised alongside paid cancellations when users wish to reduce platform contact after leaving a page or subscription.
What to expect after you cancel a paid Facebook product
After cancellation you should monitor billing statements for at least two full billing cycles. This helps spot continued charges, pro-rated adjustments or credits if any are applied. Keep all documentation in case you need to escalate a dispute.
Expect an administrative lag on final ad-account reconciliation. Campaigns may show final charges a few days after they are paused due to delivery reporting; these are normal in ad accounting.
Address
- Address: Level 41, Tower Two, 200 Barangaroo Avenue, Sydney NSW 2000, Australia
Practical decision points when you consider cancelling Facebook services
- If the charge is small and one-off: weigh the time and evidence needed to dispute versus the amount. Document and watch for repeat charges.
- If the charge is recurring: verify the billing origin and gather proof of renewal timing. Ongoing charges have different remedies than single charges.
- If ad spend is involved: check campaign dates and final delivery records. Accrued spend often remains payable for delivery already served.
- If you suspect fraud: preserve all records and report the transaction promptly to your card issuer or payment provider.
What to do after cancelling Facebook
Keep copies of all confirmations and billing records and watch the same payment method for unexpected charges. If a charge appears after cancellation, use your documented evidence to pursue a dispute or refund through the appropriate financial channels.
Consider steps to reduce future billing risk: review recurring authorisations on any stored payment method and track renewal dates for subscriptions. This makes it easier to prevent accidental renewals for supporter subscriptions or undesired promotional campaigns.
Finally, if you rely on paid features for a business or community, plan a transition window to avoid service gaps and to archive any content or membership data you need. This protects your organisation and members while financial matters are resolved.