Serviço de cancelamento N.º 1 em P.R. China
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Famisafe.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Famisafe: Step-by-Step Guide
What is Famisafe
Famisafe is a parental control app and device-monitoring service from Wondershare designed to help parents manage screen time, monitor location, filter web content, and detect suspicious social activity across phones, tablets and computers. The service is offered as subscription tiers that unlock advanced features such as geofences, activity reports, app blocking and suspicious-content alerts. Famisafe supports multiple device platforms and offers both family and school plans with different device limits and billing cycles.
The official product pages and help centre list three main subscription lengths (monthly, quarterly, yearly) and describe device limits and included features per tier. Pricing shown on the vendor site is presented in US dollars, while app-store listings and in-app purchase entries show local prices that vary by store and region. This distinction matters because consumer remedies, billing practices and refund windows often differ depending on where the purchase was made.
| Plan | Typical app store price (examples, A$) | Common device allowance |
|---|---|---|
| Monthly | A$14.49 (example) | Up to 5 devices (typical) |
| Quarterly | A$29.49 (example) | Up to 8-10 devices (typical) |
| Yearly | A$87.99 (example) | Up to 10 - 30 devices depending on plan |
Note: these A$ figures come from app store listings and represent typical in-app purchase amounts reported for local storefronts; the vendor’s website often lists US$ amounts for international checkout. Always check actual pricing at purchase time because app-store and regional prices can differ.
How Famisafe billing and refund rules are organised
Famisafe’s documentation distinguishes between purchases made through the vendor’s website and purchases made through app stores or platform suppliers. This means the applicable refund rules, renewal mechanics and who is treated as the supplier can differ depending on the purchase channel. The vendor also publishes a refund policy that sets out eligibility for refunds and describes conditions where an order may be returned.
Key billing elements to expect:
- Auto‑renewal and billing cycle: subscriptions generally auto‑renew at the end of the paid period unless turned off before renewal. This is a common practice and can mean a renewal charge posts on or shortly after the renewal date.
- Proration and unused time: some services provide pro‑rata refunds for unused time while others do not. Famisafe’s stated practice is that refunds are handled per the refund policy and by the rules that apply to the purchase channel. Expect variation.
- Store versus vendor jurisdiction: when a subscription is bought through a mobile app store, the store’s refund and dispute procedure will usually be relevant. When bought directly from the vendor, the vendor’s refund policy applies. These two routes often have different timeframes and evidence requirements.
Customer experience: cancellation and refunds
What users report
Public reviews and complaint threads show mixed user experiences. Positive reports highlight effective features and helpful individual support agents. Negative reports commonly relate to billing, difficulty obtaining refunds, confusion about multiple charges and problems when the software behaves unexpectedly on certain devices. Many complaints reference delays in getting a refund or requests for logs/screenshots before a decision is made.
Recurring issues and practical takeaways
Across multiple review platforms users raise a small set of recurring themes that are useful to understand in advance:
- Channel confusion: Customers often do not realise whether the charge came from the app store or the vendor. This can delay effective dispute resolution because rules and remedies vary by channel.
- Evidence requests: Some refunds and disputes require technical evidence such as logs, screenshots or payment records. Collecting these quickly improves outcomes.
- Auto‑renew timing: Renewals posted close to the expiration date sometimes catch customers by surprise. Tracking the billing date and the renewal policy is a common user tip.
- Technical compatibility: Reports show occasional iOS configuration and remote management issues; when the app fails to work as described this strengthens a claim under consumer guarantees.
How cancellations typically affect billing and refunds for Famisafe
General patterns you should expect for Famisafe subscriptions:
- Renewal charges: a renewal charge usually occurs on the paid period end date; cancelling before renewal prevents future charges but does not always trigger a retrospective refund for the period already paid.
- Proration: proration policies vary. In practice, vendors may not provide partial refunds for unused time unless the refund policy or local law requires it.
- Cooling-off and change of mind: there is no general statutory cooling-off right for digital subscriptions in all circumstances. Consumer guarantees apply where the service is faulty, not as described or not fit for purpose. For change-of-mind refunds, the vendor’s commercial policy controls unless a consumer law remedy applies.
- Time limits: app stores and banking chargeback schemes impose time limits for disputes. Acting promptly improves the chance of a favourable outcome.
Legal framework and consumer rights that matter for Famisafe
Australian Consumer Law (ACL) guarantees apply to digital services supplied to consumers. If Famisafe fails to deliver agreed features or has a major failure, a consumer can seek a remedy that may include a refund for the unused portion. Vendors cannot lawfully exclude these guarantees by saying “no refunds” in their terms.
In practice this means: if the app does not work on compatible devices as promised, or a feature crucial to the subscription is missing, you may be entitled to a repair, replacement or refund under the ACL. The evidence you provide and the date you raise the issue will influence the remedy.
Documentation checklist
- Purchase record: keep the receipt or invoice showing date, amount in A$ (or the local currency conversion) and the merchant name.
- Billing statements: a screenshot or bank statement line that shows the actual charge.
- Subscription details: record the subscription term, renewal date and device coverage as shown when you purchased.
- Technical evidence: logs, error messages, screenshots showing the fault or failure to provide advertised features.
- Communication record: dates and brief summaries of any contact with support plus reference numbers if provided.
- Device identifiers: model, OS version and app version when problems occurred.
Practical dispute and escalation options
If you believe a charge is incorrect or a refund is due, start by gathering the items on the documentation checklist. Vendors and payment suppliers generally expect clear, time-stamped evidence. Acting quickly increases the likelihood of success.
When a vendor’s decision is unsatisfactory, recognised escalation paths include lodging a dispute through the payment provider or raising a complaint with a relevant consumer protection agency. For digital goods the ACL remains a central legal foundation for complaints about quality and delivery. Escalation timeframes are often fixed and short, so prioritise immediate action.
| What to check | Why it matters |
|---|---|
| Where the purchase shows as billed (merchant name) | Identifies whether the app store or vendor is the supplier for disputes |
| Billing date and amount (A$) | Used to confirm the renewal cycle and to time any dispute or refund request |
| Technical evidence of failure | Supports claims under consumer guarantees if the service is faulty |
Common pitfalls to avoid
- Waiting too long: delayed action can fall outside app-store or bank dispute windows.
- Missing evidence: weak or incomplete documentation reduces the chance of a refund.
- Assuming change-of-mind rights: change-of-mind refunds are a commercial courtesy except where consumer guarantees apply.
- Confusing supplier identity: be clear whether the charge came from the app store, a payment processor or the vendor; the supplier identity affects your remedy options.
Address
- Address: 10th floor, 5D, Shenzhen Software Industrial Base, Haitian 2nd Rd, Nanshan District, Shenzhen, Guangdong, P.R. China 518057
What to do after cancelling Famisafe
After you cancel a subscription, monitor your bank and card statements for at least two billing cycles to confirm no further renewals occur. Keep all documentation and any confirmation you receive. This makes it easier to escalate if an unauthorised charge appears.
If you receive a refund, confirm the refunded amount in your statement and retain the confirmation as proof. If a refund is declined but you believe the ACL applies (for example due to major failure), consider lodging a formal complaint with your state or territory consumer protection agency or the ACCC depending on the circumstances. Timely and properly documented complaints are more likely to succeed.
Finally, consider documenting lessons learned for future subscriptions: record the renewal date in a calendar, note the purchase channel used and keep a short folder of the evidence types that helped resolve disputes. These small administrative steps reduce risk and preserve your consumer rights.