How to Cancel Freepik: Complete Guide

What is Freepik

Freepik is a digital creative platform that combines a large stock library with AI generation tools and subscription plans that target individuals, teams and enterprises. The platform offers tiered subscriptions that bundle AI credits, image and video generation, and access to premium stock assets; some tiers focus on AI-first features while others prioritise unlimited stock downloads and higher credit allocations. Freepik describes automatic renewal for monthly and annual plans and publishes a 30-day refund guarantee under specific conditions.

How subscriptions, renewals and refunds usually work for Freepik

Freepik subscriptions are set to renew automatically at the end of the billing period unless renewal is cancelled; monthly plans renew each month and annual plans renew every 12 months. This means a renewed payment will generally appear on the same day of the month or year that the initial charge occurred.

The published refund policy offers a 30-day refund guarantee only where the service has not been used: specifically, a full refund may be available if no downloadable resources were accessed and no AI credits were consumed within 30 days of purchase. Refunds for prior billing periods are generally not promised.

Freepik’s terms make clear that unused Extra Credits and other usage credits may be forfeited on cancellation, and that subscription modifications or pauses can affect the validity period and rollover arrangements for credits. The contract terms also reserve the company’s right to modify service conditions and indicate governing law provisions.

Subscription plans and approximate AUD pricing

Note: Freepik lists prices in US dollars on its pricing pages; the A$ figures above are converted and marked as approx using contemporary USD-AUD exchange rates from early January 2026. Actual charges on your card may differ because of card issuer conversion and local taxes.

Customer experiences with cancellation

What users report

Public reviews collected from consumer review platforms and social forums show a mix of experiences. Some users report straightforward cancellations followed by pro rata or full refunds in eligible cases. Other reports describe delays, repeated billing after cancellation attempts, difficulty securing refunds when premium downloads or credits were used, and slow or templated support replies. These patterns appear across multiple review sources.

Representative user comments include frustration about unexpected charges, perceived pricing changes, and support interactions that required multiple follow-ups. Where refunds were granted, users most often mention a prompt response combined with clear proof of non-use.

Recurring issues and practical takeaways

• Automatic renewal timing: Customers frequently miss renewal dates; keeping the original payment date in mind helps identify when a renewal will post.
• Evidence matters: Refunds tied to non-use generally require clear proof that no downloads or credit consumption occurred. Users who received refunds often provided order IDs or payment references.
• Billing channel differences: Subscriptions purchased through app stores are subject to the app store’s billing and refund policies, which can differ from direct purchases. This distinction affects who handles a refund claim.
• Support response quality: Review sets show variable support responsiveness; persistent, documented follow-up is a recurring user strategy.

What to expect when you cancel Freepik

Cancellation generally ends future automatic renewals but does not always terminate access immediately: Freepik’s terms state a cancelled renewal will usually allow benefits to continue until the end of the paid billing period. This means you may retain service until that cycle expires.

Unused credits and add-on purchases often have separate rules. Freepik’s terms indicate Extra Credits not consumed at the time of cancellation may be cancelled without refund; some plan credits are issued upfront and do not necessarily prorate on cancellation. Keep this in mind when assessing possible refund amounts.

If you qualify for a 30-day refund under the published policy (for example, where no downloads or credits were used), submit your refund information promptly and retain payment identifiers. Freepik’s policy emphasises that proof of payment and account linkage speeds processing.

Documentation checklist

• Order ID or invoice - keep the original purchase receipt.
• Payment confirmation - card statement screenshot showing the charge.
• Account details - the email or account identifier used at purchase.
• Usage evidence - logs or screenshots showing whether downloads or credits were consumed.
• Dates - exact purchase and renewal dates.
• Copies of correspondence - any support responses or ticket numbers.

Your consumer rights that matter for Freepik

Digital subscriptions are subject to general consumer protections. Under consumer protection enforcement and guidance, traders must not misrepresent refund rights and consumer guarantees can apply where digital services fail to meet acceptable quality or the advertised functionality. These protections can be relevant if Freepik’s service was materially different from what was promised.

Practically, this means you may be entitled to remedies where there is a major failure in the service; remedies can include repair, replacement or refund depending on the facts. Timely documentation and early escalation are important.

Common pitfalls and how to avoid them

• Missing renewal timing - record the original charge date so you know when a renewal will post.
• Assuming credits are refundable - many credit bundles are non-refundable once issued or once used. Check the credit terms before purchase.
• Buying through app stores without checking policy - refunds and cancellation handling can be controlled by the store rather than the merchant. Verify who controls refunds before relying on a merchant policy.
• Poor record keeping - lack of invoice, payment or usage records weakens a refund claim. Collect and retain evidence at the time of purchase.

Disputes, chargebacks and escalation options

If a billed charge appears unauthorised or a refund is refused despite evidence, bank dispute procedures or chargebacks are an available escalation path. Financial institutions have scheme time limits and documentary requirements, so act promptly and provide supporting material. Typical bank timeframes for reporting disputes vary but commonly require notification within weeks to a few months of the transaction date.

If the merchant response is unsatisfactory and you are in doubt about legal rights, you may contact relevant consumer protection agencies or an ombudsman for guidance; keep all records of your attempts to resolve the issue. The ACCC and state fair trading offices provide information and can accept complaints about unfair or misleading refund practices.

Address

• Address: 13, Calle Molina Lario, Centro Histórico, Centro, Málaga, Málaga‑Costa del Sol, Malaga, Andalusia, 29015, Spain

What to do after cancelling Freepik

After you cancel, closely monitor your card and bank statements for at least two billing cycles to confirm no further renewals or duplicate charges occur. Keep a dated audit trail of all relevant documents and any responses you receive.

If you are due a refund under the 30-day guarantee and it does not arrive, follow up using your retained documentation and escalate to your card issuer for dispute handling if necessary. Remember that bank chargeback rules set deadlines and evidence requirements; act promptly to preserve those rights.

Where purchases came through an app store, check the app store’s refund and subscription rules - those platforms often manage subscriptions and refunds directly, which affects who will finalise any refund.

Finally, if a merchant has breached statutory consumer protections and you cannot get a remedy, consider lodging a formal complaint with consumer protection authorities or seeking tailored legal advice based on the specifics of your case. Keep copies of everything; documented evidence materially improves the chance of a successful outcome.