How to Cancel Home Ai App Subscription | Postclic
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How to Cancel Home Ai App Subscription | Postclic
Home Ai
First Floor, 1 Chancery Lane
WC2A 1LF London United Kingdom
support@home.ai






Contract number:

To the attention of:
Cancellation Department – Home Ai
First Floor, 1 Chancery Lane
WC2A 1LF London

Subject: Contract Cancellation – Certified Email Notification

Dear Sir or Madam,

I hereby notify you of my decision to terminate contract number relating to the Home Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.

I kindly request that you take all necessary measures to:

– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.

This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.

In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:

– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.

I retain a complete copy of this notification as well as proof of sending.

Yours sincerely,


17/01/2026

to keep966649193710
Recipient
Home Ai
First Floor, 1 Chancery Lane
WC2A 1LF London , United Kingdom
support@home.ai
REF/2025GRHS4

How to Cancel Home Ai: Complete Guide

What is Home Ai

Home Ai is a class of mobile apps that use artificial intelligence to generate interior design ideas from user photos. These apps typically offer automatic room transformations, style libraries, high-resolution exports and optional premium features for faster processing or unlimited designs. Many Home Ai variants are distributed through app stores and offer in-app purchases for weekly, monthly or yearly access.

Functionally, Home Ai products are sold either as a subscription service or one-off in-app purchases. Payment and renewal terms are often shown at purchase and some listings explicitly state automatic subscription renewal and billing timing. Users should expect variations between different Home Ai apps and sellers.

Why people cancel

People cancel Home Ai subscriptions for affordability, lack of promised features, duplicate tools they already own, or disappointing results from generative models. Other common triggers are unexpected renewals, difficulty confirming the subscription status, and unclear refund terms.

Customer experience with cancellation

What users report

User reports collected from public reviews show a pattern: some Home Ai customers are satisfied with the product quality and convenience, while a portion report billing or support problems after purchase. Several reviewers describe recurring or hard-to-resolve charges and delays in communication from the seller.

Recurring issues and practical takeaways

Reports commonly point to three practical risks: unclear renewal timing, inconsistent refund handling across sellers, and multiple similarly named apps causing confusion about which merchant billed the card. A useful takeaway is to identify the exact billing merchant and the purchase receipt, because the merchant name can be different from the app name.

How cancellations typically work for Home Ai subscriptions

Most Home Ai subscriptions are described as automatically renewing at the end of each billing period. App store listings often state that renewal occurs within 24 hours before the new period and that you will be charged the selected plan rate. This means renewal timing is critical if you want to avoid the next billing cycle.

Proration and refunds vary by merchant and the platform that processed the purchase. Some sellers offer prorated refunds for unused time; others do not. Where the purchase was processed through a third-party payment processor, the refund policy may follow that processor’s terms rather than a developer’s advertised policy.

Cooling-off rights are limited for digital subscriptions. There is no general automatic 14-day cooling-off right for online purchases of digital content once access has been granted, unless the sale meets the legal tests for unsolicited agreements. Consumer guarantees still apply where a product or service is faulty or not delivered as described. This means you may be entitled to a remedy under consumer law if core features do not work as advertised.

Common billing patterns and merchant differences

Different Home Ai listings show different price points and billing labels. Some variants offer weekly access at lower introductory rates, others list several weekly or yearly tiers. Lifetime or one-off packages also appear in some in-app purchase lists. Check the receipt for the merchant name and transaction descriptor; this is the key to determining who billed you.

App listingTypical in-app purchase options (example)Notes
Home AI - interior design (seller: CreativeHub)A$7.99 weekly, A$29.99-A$59.99 annual (varies by promo)Auto-renew language shown in store listing; pricing varies across releases.
Home AI - other listings (multiple sellers)A$7.99-A$14.99 weekly, A$49.99-A$99.99 yearly, lifetime options sometimes listedDifferent vendors use different price points and in-app naming; merchant name can differ from app name.

Refunds, proration and cooling-off explained

Refund outcomes depend on the reason for cancellation and how the subscription was sold. If the service is defective or materially different from what was promised, consumer guarantees may entitle you to a refund or remedy. If you simply change your mind, refunds are less likely unless the seller’s published terms allow them.

Proration is not universal. Some merchants will refund the unused portion of a paid billing period; others treat the full period as non-refundable. The practical implication is to act before renewal if you wish to avoid a further charge, and to seek a refund promptly if a charge appears that you believe is wrongful.

Disputes and chargebacks

If you are billed after you believe you cancelled, you can pursue a dispute with the payment provider shown on your statement. Financial institutions have time limits and specific evidence requirements for disputes, so keep transaction records and timestamps. Escalation to consumer protection agencies is possible where a merchant’s conduct breaches consumer guarantees.

Documentation checklist

  • Purchase receipt: merchant name, transaction date, amount and payment method.
  • Terms at purchase: the version of terms or the plan description visible when you bought the subscription.
  • Billing history: screenshots or bank statements showing charges and dates.
  • Confirmation records: any automated purchase confirmations or order IDs.
  • Feature evidence: screenshots or recordings showing missing or faulty features if claiming a service failure.

Common pitfalls and how to avoid them

  • Multiple apps with similar names: confirm the exact merchant on your card statement to avoid targeting the wrong seller.
  • Promotional pricing confusion: promotional offers may revert to higher renewals; check renewal amounts and dates.
  • Assuming automatic proration: do not assume unused time will be refunded unless it is explicitly stated.
  • Delaying action after an unwanted charge: time limits for disputes can be short; document promptly.
  • Relying on app name alone: developer or processor names on receipts often differ from the app store listing.

How to approach a refund claim

Frame your claim around the specific problem: functional failure, misrepresentation, double billing, or unauthorised charge. Keep evidence concise and time-stamped. If the developer or billing merchant does not resolve the issue, you can escalate your claim through consumer protection authorities or your payment provider. Relevant consumer law recognises guarantees for services and digital content and prohibits misleading statements about consumers’ rights.

Practical examples from real users

Several reviewers report being charged beyond a free trial or after attempting to cancel, and some described slow or unhelpful responses from sellers. One review described repeated billing despite requests to stop, while other reviewers noted that resolving a wrongly billed subscription required persistence and clear documentation. These real-world accounts underline the importance of saving receipts and transaction records.

Subscription comparison and vendor notes

Seller / listingTypical billing descriptorReported issues
CreativeHub / Home AI listingApp store in-app purchases, varying weekly/yearly pricesAuto-renew timing noted; users report differing promo rates and occasional access issues.
Other Home Ai sellersMultiple in-app purchase merchants and third-party processorsCustomer confusion over who billed the card and reports of delayed support responses.

Short note on legal rights relevant to Home Ai

Australian consumer law provides guarantees that apply to digital services like Home Ai. If the app does not deliver core features as described, you may be entitled to a remedy such as a refund or replacement. Businesses cannot contract out of these guarantees. Use published purchase records and feature evidence when asserting a right under consumer law.

What to expect during a cancellation dispute

Expect a timeline: initial acknowledgement, internal review by the merchant, and either a refund, credit, or a rejection with reasons. If the merchant relies on a platform policy (for example, a platform refund process), the timeline and outcome may follow that platform’s rules rather than the merchant’s standalone policy.

If you escalate to a financial institution or a regulator, provide a focused chronological record of what happened and attach receipts, timestamps and a clear statement of the remedy you seek.

How to cancel Home Ai app subscription: practical wording to use

When preparing your cancellation request or dispute, be concise and specific. Use the subscription name, purchase date, transaction ID, and the exact charge you are disputing. Request confirmation that the subscription will not renew and ask for details about any refund assessment. Keep copies of all responses and timestamps.

What to do after cancelling Home Ai

After a cancellation or successful dispute, monitor your bank and card statements for at least two billing cycles to confirm no further renewals occur. Retain all documentation for at least 12 months in case you need to reopen the dispute or provide evidence to a consumer protection agency. If a charge reappears, escalate with the payment provider and regulator, supplying a clear timeline and documentation.

Finally, consider using a unique payment method or virtual card for future trial subscriptions to limit exposure. This is a practical step to manage recurring charges and to clearly separate transactions for easier dispute handling.

FAQ

Before canceling your Home Ai subscription, ensure you track your renewal date and gather supporting receipts, as the app's subscriptions auto-renew unless canceled within a specified window.

To request a refund for an unexpected renewal charge, articulate a clear dispute with proof of the transaction, and consider sending your request in writing via registered mail to ensure you have documentation.

Users often report issues such as unexpected renewal charges and slow responses from support. Keeping detailed records of your subscription and communication can help resolve these problems.

Home Ai offers various subscription plans, including weekly access for AUD 7.99, monthly for AUD 29.99, and yearly for AUD 59.99, each with different features like watermark removal and unlimited generations.

If you do not receive a response after canceling your Home Ai subscription, escalate the matter by contacting your payment provider or relevant consumer protection agency, and keep all correspondence as proof.