Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Intego
801 Barton Springs Road, Floor 9
78704 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Intego service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Intego: Easy Method
What is Intego
Intego is a software company best known for Mac security and privacy products, including antivirus, firewall, backup and optimisation tools. Its flagship offerings include Mac Internet Security X9, the Mac Premium Bundle X9 and subscription bundles that may include a VPN; licences are offered by device count and by term length.
Intego publishes single-year and multi-year pricing for packages such as Mac Internet Security and the Mac Premium Bundle X9, and some bundles combine antivirus, network protection and system utilities. Intego states a standard 30-day money-back guarantee for purchases made directly through its sales channels.
| Package | Typical 1-year price (listed currency) | Approx. 1-year price in A$ |
|---|---|---|
| Mac Internet Security X9 - 1 Mac | $39.99 (USD) | A$60 approx |
| Mac Premium Bundle X9 - 1 Mac | $69.99 (USD) | A$104 approx |
| Mac Premium Bundle + VPN - 1 Mac | $89.99 (USD) | A$134 approx |
Prices above are converted from Intego's listed USD amounts and marked approx using recent USD->AUD rates; actual Australian pricing at purchase may differ and promotional first-year offers often renew at a higher MSRP.
How cancellations typically affect Intego subscriptions
Cancel actions for Intego subscriptions generally stop future automatic renewals while preserving active access until the paid expiry date. Intego states that cancelling will usually not generate an automatic refund for a recent renewal and that renewals occur at the package MSRP unless a promotional price applies only to the initial term.
The 30-day money-back guarantee applies to purchases made directly and means eligible refund requests made within 30 days are typically processed within a stated period (Intego mentions around 14 days for processing). Different rules may apply where the subscription was bought through a third-party provider or an app store.
Customer experience with cancelling Intego
What users report
Public reviews show a mix of experiences: many customers praise product performance and find transactions straightforward, while a minority report billing surprises or delays in resolving overcharge issues. Trustpilot shows a preponderance of positive ratings with isolated complaints about billing and refund handling.
Recurring issues and practical takeaways
Users who reported problems most often mention three service-specific patterns: unexpected renewal charges at MSRP after a discounted first year, processing time for refunds, and differences in remedy options when the purchase was made through third parties. Several reviewers note successful refunds after escalation, while a few recount longer resolution timelines for disputed charges.
Documentation checklist for cancelling Intego
- Order ID / invoice: transaction reference shown on your purchase receipt or invoice for the Intego product.
- Product name and licence scope: example entries include Mac Internet Security X9 or Mac Premium Bundle X9 and number of devices/term length.
- Purchase date: the date you bought or renewed (needed for 30-day eligibility).
- Payment evidence: bank or card statement line showing the Intego charge (masked numbers ok).
- Refund correspondence: any confirmation numbers or replies received about previous refund attempts.
- Device serials or activation codes: if provided at purchase, keep them handy for verification.
Keeping these items together reduces friction and speeds any verification or review. Many successful requests reference clear order IDs and a purchase date within the money-back window.
Common pitfalls and how to avoid them with Intego
- 1. Confusing promotional and renewal pricing - promotional first-year discounts usually expire and renewal will be at full MSRP, so check the renewal term that came with your purchase.
- 2. Missing purchase date for 30-day window - if you need a refund, verify the purchase or renewal date before making the claim.
- 3. Third-party purchase rules - purchases via third-party sellers or stores often follow the seller's refund practices rather than Intego’s, so review the original offer terms.
- 4. Expect processing times - refunds, when approved, can take days to weeks to appear depending on the payment method and processor.
- 5. Record keeping gaps - lacking the order ID or receipt is the most common reason for delays; keep receipts until the billing cycle after expiry.
Billing, proration and refund mechanics for Intego
Intego indicates that cancellations typically prevent future charges while leaving the active subscription in place until the paid expiry date; there is generally no proration credit for the current paid period after cancellation. Renewals normally charge the full renewal amount indicated at purchase unless otherwise stated.
Refunds under Intego’s policies are usually limited to the 30-day guarantee for direct purchases and are processed within a stated period; purchases made through other vendors may require the purchaser to follow the original seller’s refund process. Keep in mind that processing times vary by payment processor.
| Scenario | Typical Intego outcome |
|---|---|
| Cancellation mid-term | Service remains until expiry; future auto-renewal halted; no proration credit for remaining days. |
| Refund within 30 days (direct purchase) | Eligible for consideration; Intego indicates ~14 days to process refunds when approved. |
| Purchase through third party | Different refund rules apply; original seller terms govern eligibility. |
How to prepare if you plan to dispute an Intego charge
Start by assembling the documentation checklist above and create a concise chronology of events: purchase date, renewal date, amounts charged, and any prior contact notes. Note the product name exactly as shown on invoices (for example Mac Premium Bundle X9).
If a charge appears unexpected, monitor the card statement line and note the merchant descriptor and date; clear records help banks and payment processors assess disputes more quickly. Keep copies of any confirmation numbers or messages you already received about the transaction.
What to expect after cancelling Intego
After a successful cancellation action: your product access typically continues until the paid expiry date and no further automatic renewals should occur for that subscription. Intego’s public guidance notes that cancelling does not necessarily trigger an immediate refund of a recently charged renewal.
If a refund is approved under the 30-day guarantee, expect processing time for the payment reversal; the company references a processing window for refunds once eligibility is confirmed. If you purchased through a third party, refunds follow that seller’s process and timelines.
Address
- Address: Intego, Inc. 801 Barton Springs Road, Floor 9, Austin, Texas 78704, United States
Next actions and practical tips for efficiency with Intego
First, gather the documentation checklist and record exact product names and purchase dates. Next, monitor billing statements around expected renewal windows and keep transaction evidence until the next billing cycle has passed.
Additionally, use clear, dated notes for any contact you make and record confirmation or reference numbers. If you pursue a refund, expect verification steps and allow the stated processing window; accurate paperwork shortens that timeline.