How to Cancel Invideo: Complete Guide

What is Invideo

Invideo is a cloud-based video creation platform that combines templates, stock assets and AI-driven generation to produce short-form and longer videos for social, ads and presentations. The product line includes an AI-first offering (invideo AI) and the longstanding invideo Studio editor; both use a credit and quota model for exports, generated minutes and iStock assets. The company publishes tiered plans with monthly and yearly billing and a free tier with watermarked exports and limited weekly quotas.

Key product mechanics that affect cancellations: quotas do not roll over between billing cycles; credits are labelled non-refundable in the terms; and purchases through app stores are governed by app-store refund policies. These details determine eligibility for refunds and the practical outcome of a cancellation.

Prices on the public pricing pages are shown in US dollars on the source pages used here; the AUD figures above are approximate conversions for planning purposes and reflect the mid-market rate used at the time of research. Always check your invoice for the exact billed amount and currency.

How cancellations typically work for Invideo subscriptions

Invideo's published terms and help centre describe an auto-renew model where paid subscriptions renew at the end of the billing period unless cancelled beforehand. Cancellation takes effect after the end of the current subscription period, not immediately, and users retain access to paid-plan benefits until that end date.

The service makes a distinction between purchases made directly (billed by the company) and purchases made through third-party app stores. Refunds and cancellation outcomes for app-store purchases are subject to the app-store's policies rather than the company's internal refund handling. The terms also state that refunds may be permitted within a limited window and subject to conditions tied to credit use.

Common billing mechanics to expect:

• Billing cycle carryover: access typically continues until the end of the paid cycle; the cancellation will prevent further auto-renewal.
• Credit non-rollover: generation, export and stock credits generally reset each billing period and do not carry over to the next cycle.
• Refund eligibility: the company’s terms note refunds are discretionary and often limited to a short window (for example, seven days) and conditioned on no paid credits being used on the account.

Customer experience with cancellation

What users report

Public feedback shows a mix of experiences. Several reviewers praise specific features, but a substantial portion of complaints relate to billing, credits and refunds. Reported problems include unexpected renewals, narrow refund eligibility tied to credit usage, and delays or frustrations resolving billing disputes. One frequent user claim reads: "They will not let you cancel your subscription," which captures the frustration voiced in some reviews.

Recurring issues and practical takeaways

From the reported cases you should expect these recurring patterns: refunds are often refused if paid credits have been consumed; credits may expire at renewal and are non-transferable; and customer support response quality varies across complaints. Several customers reported having to raise disputes with banks after unsuccessful refund requests. Use these takeaways to shape evidence collection and your timing strategy.

Documentation checklist

• Invoice copies: save the original purchase and renewal invoices with dates and billed currency.
• Payment evidence: bank or card statements showing the transaction(s).
• Account activity log: export or record the timestamps of generated videos, downloads and any credit usage.
• Terms snapshot: save a dated copy or screenshot of the service terms and refund policy that applied at purchase.
• Support records: keep any ticket IDs, chat transcripts or acknowledgement numbers if you contacted the company.
• Exported assets: note which videos were exported on a paid plan (these often remain downloadable after downgrade).

Subscription plan comparison

These quotas and feature caps are published by the service and explain why users often run into credit shortages that trigger extra purchases or perceived limits. Plan features and exact quotas are a key part of any refund or dispute discussion.

Disputes, chargebacks and refunds - practical approach

When a refund is needed, prepare a tightly documented request that links the payment, the service shortcoming and the relevant contractual text. The company's terms disclose a short refund window and credit-usage conditions; use those terms as a reference point when assessing eligibility.

If a vendor-side refund is refused and you believe consumer guarantees apply, you may consider raising the issue with your payment provider or card issuer to dispute an unauthorised or erroneous charge. Keep time limits and dispute rules from your payment provider in mind. Document all correspondence and include the invoice, evidence of service failure, timestamps of activity and the relevant terms. Public reports indicate some users have used bank disputes successfully after vendor refusals.

When the purchase was made through an app store, the app-store refund policy governs outcomes, and your bank or card issuer may defer to that process. Check invoices for the billing merchant name to identify which pathway applies.

Short note on consumer guarantees that matter for Invideo

Australian consumer law protections for digital products can apply where a service fails to perform as described. The ACCC has emphasised that consumer guarantees extend to digital content and that businesses cannot lawfully exclude rights to remedies for major failures. If invideo's delivered service materially departs from what was promised, consumer guarantee remedies could be available in addition to any vendor refund policy. Keep this point narrow and connect it to your evidence of service failure when negotiating.

Common pitfalls and mistakes to avoid

• Missing the short refund window: the vendor's internal refund window may be brief and conditional; act fast if you need to request a refund.
• Assuming credits are refundable: credits are commonly labelled non-refundable and may expire at renewal.
• Overlooking app-store billing: app-store purchases follow different rules; confirm the billed merchant name on your statement.
• Inadequate evidence: vague claims without timestamps, invoices or exported files make disputes harder to win.
• Late monitoring: check statements within days of renewal to spot unexpected charges early.

What to do after cancelling Invideo

Expect continued access until the end of your paid billing period and an automatic downgrade to the free tier afterwards. Note that exports created on a paid plan are typically still available for re-download without a watermark if they were exported before downgrade, but new downloads on the free plan may carry watermarks. Track which exports are tied to paid-plan downloads and keep those export files safe.

After cancellation, reconcile your bank statements with the documentation checklist above and keep a clear timeline of events. If a refund is owed under the vendor's published policy or consumer guarantees, present your case in writing with dates, invoices, credit usage and a short factual chronology. If that fails and a charge is unauthorised, your card issuer dispute route remains an option.

Address

• Address: 12 Ennis Rd, MILSONS POINT NSW