How to Cancel Invoice2Go: Complete Guide

What is Invoice2Go

Invoice2Go is a mobile-first invoicing and small business billing app that focuses on quick quote-to-invoice workflows, basic expense tracking and integrated card payments. It is aimed at sole traders, tradies and small teams who need fast, on-site invoicing and simple client management rather than full accounting suites.

The product is sold as a subscription with tiered plans that limit the number of invoices on lower tiers and unlock unlimited invoicing and lower payment fees on higher tiers. App-store purchases are handled through their respective marketplaces while web and Android purchases are handled directly, which affects refund and renewal rules.

Invoice2Go subscription plans and pricing details

The commonly published Australian pricing tiers seen in review sites and app listings are shown below. These figures reflect typical monthly and annual price points reported for the service and should be treated as representative examples rather than a substitute for live pricing checks.

Some listings note a free 30-day trial and that annual billing often gives a significant discount versus month-to-month plans. Pricing seen on aggregators and app stores may vary slightly by region and by whether taxes are shown separately.

How cancellations and refunds typically work for Invoice2Go subscriptions

Timing and entitlement: subscriptions renew on a billing cycle set at purchase (monthly or annual). Whether you are eligible for a refund or proration depends on the billing source (app store vs direct billing), the timing of the request relative to the renewal, and whether the service has materially failed to perform.

App marketplaces: purchases made through the Apple App Store or Google Play are governed by those marketplaces' rules for refunds and cancellations; platform handling can limit what the vendor can directly do.

Direct purchases and refund timelines: refunds requested for purchases made via the Invoice2Go website or Android Google Play may be reviewed and processed by the vendor; published guidance notes an internal review and a processing window (for example, allow up to 10 business days for refunds to be processed). Refund eligibility is assessed under the vendor billing policy.

Proration and unused time: vendors commonly treat annual subscriptions as prepaid periods; whether you receive a pro rata refund for unused time depends on the vendor policy and the payment channel used. For example, annual plans that are prepaid often require review before any refund is issued.

Customer experience with cancelling Invoice2Go

What users report

Users praise the app for speed and template quality but report friction when something goes wrong during billing, account access or merchant services. Positive reviews highlight ease of creating invoices on the move. Critical reviews often describe delayed replies, account lockouts or difficulty obtaining refunds after unexpected charges.

Representative user comments from public review sites capture typical themes: one reviewer said they were "locked out of our account for nearly a month" and another reported repeated attempts to stop charges were ignored. These are paraphrased from multiple public reviews.

Recurring issues and practical takeaways

• Billing source matters: verify whether the subscription renewal is via an app marketplace or direct vendor billing because this determines refund pathways and who can effect a reversal.
• Expect review periods: refunds that are accepted are often subject to processing windows; public guidance mentions allowing several business days for refunds to appear.
• Account access problems: multiple reports point to temporary account blocks or verification holds that can complicate billing and access to funds, so confirm account status when an interruption occurs.
• Mixed feedback on support: some users report prompt help while others report slow or automated responses; keep expectations realistic and document interactions.

Documentation checklist for cancelling Invoice2Go

• Account identifiers: subscription ID, account email or customer ID and the date of the last successful payment.
• Billing evidence: copies or screenshots of recent invoices, card statement lines showing charges, and renewal dates.
• Communications log: concise records of any interactions about the issue, with dates and short notes of responses received.
• Proof of problem: screenshots or error messages that show service interruption, missing features or other material failures to meet expectations.
• Refund request details: the date you initially sought redress and the reason you believe a refund or pro rata credit is due.

Disputes, chargebacks and escalation options for Invoice2Go billing

Start with documented requests and then allow the vendor's stated review process to conclude. If you have a legitimate reason under consumer law (for example, the service was not delivered as promised), note that platform rules and payment rails affect remedies.

Chargebacks are a last resort: they can be appropriate when a vendor cannot or will not resolve an unauthorised or materially defective charge. Chargebacks carry trade-offs including administrative time, potential merchant disputes and the need to show evidence, so weigh them carefully. Keep clear records to support any dispute.

Consumer rights that matter for Invoice2Go

Digital subscriptions are covered by consumer guarantees: services must be supplied with due care and skill and fit for purpose. If Invoice2Go fails to provide the basic functionality reasonably expected, that may ground a remedy such as a refund or re-supply depending on severity.

Be aware that vendors cannot contract out of statutory consumer guarantees. If you think a digital subscription did not meet guarantees, document the failure and seek a remedy through the vendor's review process; escalation to a consumer protection agency is an option if the response is unsatisfactory.

Price and feature comparison recap for Invoice2Go plans

These feature comparisons are based on publicly available plan descriptions and review site summaries; exact allowances and fees may vary by region and over time. Always check the billing channel and terms associated with your purchase path.

Common pitfalls when cancelling Invoice2Go and how to avoid them

• Missing the renewal window: auto-renew dates are often strict; know the billing cycle and plan start date to avoid an unwanted renewal.
• Confusing billing source: a subscription bought through an app marketplace may not be retractable by the vendor, so confirm the purchase channel.
• Not keeping proof: lacking payment or communication records makes disputes slower to resolve.
• Assuming immediate refunds: even approved refunds can take several business days to reach your statement.
• Ignoring account access: if the account is disabled during a dispute, export or copy essential data early where possible to retain records of invoices and client details.

Address

• Address: PO Box 1708 North Sydney Australia

What to do after cancelling Invoice2Go

After cancellation, prioritise recovering and securing your financial records: export outstanding invoices, client contact lists and transaction histories where you can, and retain them for tax and record-keeping. Keep evidence of any refunds or credits applied.

Monitor your card and bank statements for at least one full billing cycle to confirm that renewals have stopped and that any refunds have been credited. If unexpected charges reappear, rely on your documentation to escalate the matter.

Finally, if you encounter persistent problems that affect your business (for example, blocked payments or prolonged account lockouts), consider lodging a complaint with consumer protection authorities or a financial dispute resolution body; these pathways will require clear records of the timeline and attempts to resolve the issue.