Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Itranslate
Wells Avenue 29
10701 Yonkers
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Itranslate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Itranslate: Complete Guide
What is Itranslate
Itranslate is a mobile translation service and app that offers text, voice and camera translation plus extras behind its paid subscription tiers. The product is distributed through app marketplaces and directly from the developer, with paid options that include weekly, monthly and yearly memberships and short free trials on some plans.
The company publishes guidance that refunds and subscription handling depend on how you purchased the subscription: purchases made through app marketplaces are handled by those marketplaces, while website subscriptions are managed by the developer.
Subscription plans and how they differ
Itranslate advertises recurring plans that typically include a weekly option (often with a short trial), a monthly plan and an annual plan. Pricing varies by country and storefront; the app store listing for the AU region confirms the three cadence options and mentions auto-renewal rules that affect when a renewal charge is taken.
| Plan | Billing cadence | Trial | AU price | Typical features |
|---|---|---|---|---|
| Basic paid plan | Monthly | Varies | Varies | Core text and voice translation |
| Weekly membership | Weekly | 3-day trial (reported) | Varies | Short-term access, auto-renew |
| Annual membership | Yearly | Varies | Varies | Full feature set, offline packs sometimes included |
Customer experience and cancellation feedback
What users report
Public reviews collected from consumer sites show a pattern: many users report unexpected charges after free trials, confusion about billing cadence, and delays or difficulty obtaining refunds. Reviewers commonly mention being charged for a weekly or annual plan after a trial ended and encountering slow or limited responses from support.
Representative customer phrases from public reviews include experiences of repeated charges after attempted cancellation and difficulty reaching a responsive resolution. These reports come from multiple review platforms and cover several years, signalling recurring friction points in subscription lifecycle management.
Recurring issues and practical takeaways
Complaints cluster around three service-specific issues: trial-to-paid conversion (including weekly trial models), billing route confusion (marketplace versus website), and slow refund responses when transactions are disputed. These are consistent across app store reviews and independent review sites.
Practical takeaway: understand which purchase route was used and keep precise proof of the purchase date, plan type and the next renewal date. Marketplace purchases and direct website subscriptions behave differently when it comes to who controls refunds and renewals.
How cancellations typically work for Itranslate subscriptions
Itranslate subscriptions generally auto-renew unless stopped before the end of the active period; the app store listing notes auto-renewal and a 24-hour renewal window that can trigger charges just before the period ends. This timing affects notice and when a refund may be available for a recent charge.
Refund entitlement depends on the purchase route: when billing is through an app marketplace, that marketplace usually controls the refund decision. When the subscription was taken directly via the developer's website, the developer is the party responsible for refund handling. Itranslate support documentation explicitly distinguishes these cases.
Proration and partial-period refunds are not guaranteed. In practice, marketplaces and the developer may or may not offer pro rata refunds for unused time; policies vary and are applied on a case-by-case basis. Keep this in mind when evaluating potential refunds for early termination.
Cooling-off and consumer guarantees: there is no universal automatic "cooling-off" right that forces a refund for digital subscriptions simply because you change your mind, but consumer guarantees can apply where the service is faulty or substantially different to what was promised. The Australian consumer protection framework affirms these core rights and can affect refund outcomes for defective digital services.
Documentation checklist
- Receipt or transaction record: date, amount charged and merchant label as it appears on your statement.
- Subscription details: plan type, billing cadence (weekly/monthly/yearly), and trial length if any.
- Time-stamped screenshots: confirmation screens, terms shown at purchase, and the billing entry on your card statement.
- Correspondence log: dates and brief notes of any contact attempts and the responses received.
- Device/app store evidence: proof of which storefront was used for the purchase (marketplace receipt, app store listing screenshot, or website invoice).
Subscription plan comparison
| Aspect | Weekly plan | Monthly plan | Annual plan |
|---|---|---|---|
| Typical trial | Short trial reported (3 days in some listings) | Varies | Varies |
| Renewal frequency | Weekly | Monthly | Yearly |
| AU price | Varies | Varies | Varies |
| Common complaint themes | Unexpected repeated charges after trial | Auto-renew confusion | Annual charge surprises after trial |
How purchase route affects refunds and renewals
| Purchase route | Who controls billing | Refund responsibility |
|---|---|---|
| App marketplace (App Store) | Marketplace controls billing mechanics and renewal timing | Marketplace typically assesses refund eligibility; developer may be limited in direct refunds |
| Google Play | Google controls billing and renewal notices | Google assesses refund eligibility; developer involvement varies |
| Website subscription | Developer controls billing | Developer is responsible for refund decisions and handling |
Disputes, chargebacks and consumer rights relevant to Itranslate
If you encounter unauthorised or recurring charges that you cannot resolve, disputing the charge with your card issuer is an option; banks and card schemes have specific processes for unauthorised or incorrectly billed transactions. Document the dates, amounts and evidence before lodging a dispute.
Under the consumer protection framework, digital services must meet consumer guarantees. If Itranslate fails to provide the promised functionality or the service is materially different from advertising, that may strengthen a request for remedy or refund under consumer law. The ACCC and state consumer protection agencies provide guidance on how guarantees apply to digital subscriptions.
If a merchant’s published terms try to exclude basic consumer rights (for example, by claiming no-refund in all circumstances), those statements cannot override statutory consumer guarantees. Regulatory bodies have acted where online businesses misstate consumer entitlements.
Common pitfalls and mistakes to avoid
- Missing the renewal window: renewal charges often occur within 24 hours of period end; check billing dates rather than assuming midnight renewal.
- Not knowing the purchase route: confusion about whether the marketplace or the developer billed you delays resolution.
- Relying on memory alone: undocumented oral notes or forgetful timelines weaken dispute cases; keep dated evidence.
- Assuming automatic proration: do not expect a guaranteed pro rata refund for unused time without written confirmation.
- Late escalation: waiting too long to raise a refund or dispute can complicate recovery options, especially for repeated small charges.
How to prepare if you want to seek a refund or dispute a charge
Collect the documentation checklist items and make a clear timeline of events: purchase, trial expiry, first renewal charge and the dates you sought a remedy. This chronology is the single most useful artefact when dealing with marketplaces, card issuers or consumer agencies.
When the charge was processed by a marketplace, reference to that marketplace’s purchase receipt and transaction ID helps determine who will assess refund eligibility. When the developer billed you directly, the website invoice or developer receipt is the decisive record.
Address
- Address: Wells Avenue 29, Yonkers, NY 10701, United States
What to do after cancelling Itranslate
After you have taken the step to stop future renewals, monitor your bank and card statements for at least two billing cycles to confirm no further renewals occur. Keep all billing records and any acknowledgement you received.
If a charge remains that you dispute, escalate with your card issuer and provide the timeline and documentary evidence. If the matter involves a quality or promised feature failure, document the functional issues and consult consumer guarantee guidance as that may strengthen your case.
Consider lodging a complaint with the relevant consumer protection agency if you believe the merchant is misrepresenting rights or refusing legitimate remedies; regulatory agencies can intervene or provide guidance on next steps. Keep precise records of every step you take.
Most importantly, preserve transaction records and a clear timeline. These are the tools that make disputes, chargebacks and regulator referrals efficient and effective.