How to Cancel Jobscan: Complete Guide

What is Jobscan

Jobscan is a resume optimization and job application toolkit that compares a candidate’s resume or LinkedIn profile against job descriptions and returns a match score and optimisation suggestions. The service offers a free tier with limited monthly scans and a paid Premium tier that unlocks unlimited scans, advanced keyword analysis, a resume manager, cover letter tools and a job tracker.

Jobscan publishes a monthly and a quarterly Premium billing model and notes a two-week trial is available for select plans. Pricing and plan structure are regularly updated on the official site.

Subscription plans and approximate AU pricing

First, here is an at-a-glance table that converts common published plan prices into approximate Australian dollars using recent mid-market rates. Prices published by the provider are in USD; the AUD values below are approximate conversions and indicative only.

Prices converted using recent USD to AUD mid-market rates; exchange movement will affect the exact A$ you are charged through your payment provider.

How billing and cancellation mechanics typically work for Jobscan

First, billing is recurring by the cycle you selected: monthly or every three months. Your billing period starts on the date you first subscribed and will repeat according to that cycle until the subscription is ended. Jobscan states it will continue charging until a cancellation is confirmed for the current billing cycle.

Next, when a paid plan is cancelled, Jobscan indicates accounts are downgraded to the free tier at the end of the active billing period rather than being immediately closed. That means you will typically retain paid features until the current paid interval expires.

Proration and automatic refunds are not the standard outcome. Jobscan’s policy notes cancellation does not automatically trigger refunds. Refunds are handled under specific conditions and on a case-by-case basis. Pay attention to the billing date and the refund window below.

Refund window and fees

Jobscan’s stated refund policy: refunds may be considered only if a request is made within 2 calendar days of the start of a new billing period and the paid service was not used during that billing period. If granted, a handling fee of 3.5% of the original payment may be deducted.

Example: if a quarterly charge posts on 1 March, a qualifying refund request would generally need to be made on or before 2 March and show no usage during that billing period.

Customer experiences with cancellation

What users report

Users on review platforms and forums report a mix of experiences. Positive reports mention the tool’s usefulness in improving match rates and interview callbacks. Negative reports focus on being charged after they believed they had cancelled and delays or dissatisfaction with refund outcomes. Trustpilot reviews include accounts of unexpected long-term charges and limited refund offers.

Several forum threads include troubleshooting exchanges and developer responses acknowledging bugs related to parsing and support follow-ups. These community posts show Jobscan staff sometimes engage directly in thread responses when technical issues are raised.

Recurring issues and practical takeaways

1. Billing timing matters: many complaints stem from missed cancellation windows around trial expiry or renewal dates. Track your billing date precisely and treat the day the charge posts as the start of the refund window.

2. Evidence of non-usage is important: Jobscan’s refund policy requires no service use in the billed period to qualify for a refund. Preserve logs if you did not use premium features during the charged period.

3. Expect case-by-case decisions: refunds are discretionary and sometimes partial. Customer stories indicate outcomes can vary and that companies may offer limited refunds rather than full reimbursements.

Documentation checklist

• Billing timeline: record the exact dates of subscription, trial start and each charge.
• Payment evidence: keep bank or card statements showing each charge.
• Usage records: keep screen captures or logs that show whether premium features were used during a billing period.
• Trial terms: save the trial offer terms and dates from when you signed up.
• Support correspondence: keep a timeline of any communications, with dates and brief summaries.

Common pitfalls and how to avoid them

• 1. Misreading trial length - confirm the exact trial duration tied to the plan you purchased and note the trial end date.
• 2. Assuming immediate refunds - cancellation does not guarantee a refund; know the 2-day refund criterion and its limitations for unused service periods.
• 3. Overlooking proration expectations - expect service to continue until the paid period ends rather than a pro rata credit.
• 4. Relying on memory - keep the documentation checklist items to hand to prevent disputes becoming evidence-free.

How to handle disputed charges and billing errors

First, gather the documentation in the checklist above. Disputes are easier to resolve when you can show date-stamped evidence of non-usage and the precise billing timeline.

Next, lodge any dispute with your payment provider if you believe a charge is genuinely unauthorised or an error. A dispute or chargeback is a formal process that has time limits set by card networks and banks, so act promptly if you plan to explore that path.

Keep in mind that providers may investigate for usage or account activity before deciding on refunds. Present clear facts and avoid emotional language; concise timelines and proof of non-usage strengthen your position.

Practical timeline examples

Example A - monthly plan: you are billed on 15 January. The 2-day refund window runs 15-16 January for that cycle. If you did not use premium features during 15-31 January and meet the provider conditions, you may be eligible for a refund request under the stated policy.

Example B - quarterly plan with trial: a 14-day trial that transitions to a quarterly paid plan will result in a charge at the trial end date. Watch that date carefully and confirm whether trial usage counts toward the refund eligibility criteria.

Service-specific restrictions to watch for

Jobscan notes a pre-authorization check may appear on your card when you first sign up; that amount is intended to be refunded. Also, Jobscan explicitly states it is not responsible when users forget to cancel before renewal; responsibility for confirming cancellation falls to the customer.

Comparison table: free vs premium features

What to expect after a cancellation request

Most importantly, expect your paid access to remain active until the end of the current billing period, at which point the account is typically downgraded to the free tier.

Monitor billing statements for any unexpected future charges for at least one billing cycle after cancellation. If you see a charge, collect the evidence listed in the documentation checklist and consider a formal dispute through your payment provider if appropriate.

Address

• Address: 4616 25th Ave NE #388, Seattle, Washington 98105, United States

Actionable next steps and best practices after cancelling Jobscan

First, retain all documentation for at least one year after cancellation. Banks and card networks can require evidence when disputes are initiated.

Next, check alternative tools and free workflows to replace paid functionality if needed: free resume templates, manual job description analysis, and tracking spreadsheets can replicate many features at no cost.

Additionally, if you are uncertain about a refund eligibility window, locate and preserve the original purchase and trial terms and the exact dates of charges. That timing is the decisive factor under Jobscan’s stated refund policy.

Finally, when you review the financial impact, convert historical charges into A$ for budgeting clarity and keep a short timeframe log to simplify any future communications or disputes. Use the documentation checklist above as an ongoing control to reduce friction and protect your consumer rights.