Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kajabi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Kajabi: Complete Guide
What is Kajabi
Kajabi is an all-in-one platform for creators and small businesses to host courses, memberships, coaching and marketing funnels. It combines content hosting, email, checkout and payment processing into a single subscription product aimed at course creators and membership operators. From a product perspective, Kajabi is positioned as a replacement for a stack of tools (LMS, email provider, landing pages, payments), so the recurring cost reflects bundled functionality rather than a single-feature tool.
On the official pricing line-up Kajabi offers tiered plans with monthly and annual billing options and occasional promotional starter offers. The platform also supports a Parked plan (a low-cost pause option) and integrates with payment processors for member billing.
| Plan | Typical monthly price (USD) | Approx. monthly price (A$) - approx | Annual equivalent (approx A$) |
|---|---|---|---|
| Kickstarter / entry | US$89 | A$133 approx | A$1,270 approx |
| Basic | US$149 | A$223 approx | A$2,140 approx |
| Growth | US$199 | A$297 approx | A$2,540 approx |
| Pro | US$399 | A$596 approx | A$5,360 approx |
Notes: USD list prices above are converted at an exchange rate near early January 2026 and are shown as approx in A$ to reflect currency variability. For plan details and current offers consult the official pricing resources.
| Feature | Kickstarter | Basic | Growth | Pro |
|---|---|---|---|---|
| Products / courses | 1 | 3 - 5 | 15 - 50 | 100 / unlimited |
| Contacts / marketing limits | ~250 | 10,000 | 25,000 | 100,000 |
| Sites / admin users | 1 site / 1 admin | 1 site / 1 admin | larger admin counts | multiple sites / many admins |
How cancellations typically work for Kajabi
Cancelling a Kajabi subscription generally schedules the account to terminate at the end of the current billing or trial period; access to the platform and hosted content ends on that cancellation date. This means you keep access until the paid period lapses but future recurring charges for the Kajabi plan stop.
From a financial perspective, cancellation timing matters: cancelling mid-cycle usually does not trigger a pro rata refund for the remainder of that billing period unless a specific refund policy applies. Kajabi’s published guidance explains that account access terminates at the scheduled cancellation date and that customers should export important content before cancellation.
If you process customer subscriptions through third-party gateways (Stripe or PayPal) those customer charges are not automatically stopped by cancelling the Kajabi account and must be addressed separately through the payment processor. Similarly, payments handled through Kajabi Payments remain tied to how the payment product is configured. From an accounting point of view, leaving active customer subscriptions unattended can create ongoing liabilities and reputational risk.
There is a Parked plan option that pauses a site while preserving data for a nominal monthly fee; this can be useful if you want to avoid immediate deletion while stopping active development. The Parked plan price is published by Kajabi and is a modest monthly charge relative to full plan pricing.
Customer experience with cancellation
What users report
Public reviews show mixed experiences. Several users praise the bundled feature set and integration value, but others report friction when cancelling or managing recurring customer subscriptions. One reviewer summarised the core frustration as: "It's just impossible to cancel the plan." Short customer statements and review threads repeatedly raise customer service speed, billing surprises after promotional periods, and data access on cancellation as points of concern.
Recurring issues and practical takeaways
Recurring issues reported by users include unexpected price change impact on ongoing budgets, confusion over whether customer subscriptions continue after account cancellation, and cases where users said they experienced long wait times or difficulty securing refunds beyond the initial refund window. These patterns influence practical choices such as timing cancellations to billing dates and verifying customer subscriptions separately.
Financial implications to consider before you cancel Kajabi
From a financial optimisation perspective, evaluate three vectors: direct subscription cost, revenue disruption for existing customers, and data migration costs. The annual plan delivers up to ~20% savings over monthly billing, so cancelling an annual plan early will forfeit those savings and can raise effective monthly cost if you rejoin later.
Consider sunk-cost and marginal-cost treatment: if the platform is underutilised relative to the monthly fee, calculate how many paid sales are needed to cover the subscription (use your product price and conversion data). If the platform hosts active recurring revenue, the administrative load to migrate or continue customer billing can exceed the nominal savings from cancelling.
Price increases announced by the vendor can materially change the cost-benefit calculation. If you expect to re-enter the platform later, model the likely future monthly A$ rate and include migration work as a one-off cost item.
Refunds, proration and trial protections for Kajabi
Kajabi documents a 30-day money-back/refund safety for new accounts under certain conditions: if you request a refund within 30 days of the first payment you are generally eligible. After that period refunds are typically not available for change-of-mind cancellations; consumer guarantees still apply where a product or service is faulty or not as described. For budgeting, treat refunds as an exception, not an expectation.
Proration rules are service-specific for product owners cancelling customer subscriptions; Kajabi’s guidance shows there can be options to end access at end of billing period, immediately, or on a custom date, and the timing affects whether further charges occur. From a cash flow view, scheduling cancellation at the end of a paid period maximises value received from the last invoice.
Documentation checklist
- Proof of purchase: invoices and first-payment receipts for the Kajabi plan.
- Billing cycle record: start and end dates for the current paid period.
- Customer subscription ledger: list of downstream customers with recurring charges and processors used.
- Data export logs: timestamps and file lists for exported courses, student lists and financial reports.
- Refund correspondence log: dates and summaries of any refund discussions and outcomes.
Common pitfalls and how they affect your budget
- Timing mismatch: Cancelling mid-cycle but failing to account for the non-prorated month increases effective monthly cost.
- Downstream subscriptions: Ongoing charges to your customers via third-party processors can create unexpected liabilities if not handled in your migration plan.
- Data loss risk: Losing access to course assets can force costly rebuilds or paid migration services.
- Promotional traps: Promotional entry pricing or partner-linked trials that convert into full-price billing can catch budgets off-guard if renewal dates are not tracked.
How to handle disputes and chargebacks (financial lens)
If you encounter unauthorized charges or disputed billing, treating the issue as a financial dispute is appropriate: gather invoice evidence, payment timestamps and merchant descriptors. Financial dispute procedures vary by card issuer and payment gateway; document everything and be prepared to escalate through the payments dispute channels available to you. Implementing clear documentation reduces the time to resolution and the risk of negative cash flow impacts.
Address
- Address: Kajabi, 17100 Laguna Canyon Road, Ste. 100, Irvine, California 92603, United States
Alternatives and cost comparisons
When you evaluate alternatives, compare total cost of ownership (subscription fees + transaction fees + migration labour) rather than headline plan prices alone. Alternatives often require multiple tools to match Kajabi’s bundled features, which raises aggregate monthly cost and operational complexity. From a financial planning perspective, make a two-year TCO comparison including likely price increases and expected growth in contacts/active members.
| Consideration | Kajabi | Typical alternative approach |
|---|---|---|
| Single subscription vs tool stack | Bundled tools under one fee, easier bookkeeping | Separate LMS + email + landing pages; multiple invoices and integration effort |
| Migration risk | Higher content lock-in risk; Parked plan reduces deletion risk | Export/import flexibility varies by vendor; may require paid migration |
| Recurring revenue handling | Integrated or via Stripe/PayPal; responsibility for stopping customer charges rests with site owner | Depends on provider; some handle subscriptions natively, others rely fully on third-party processors |
What to do after cancelling Kajabi
After you schedule cancellation, prioritise four financial tasks: reconcile the final invoice and any pending refunds, export financial reports for tax and GST, confirm whether any future customer charges remain via external processors, and update accounting forecasts to reflect subscription savings or new recurring costs. Keep accurate records for at least one full tax year to support bookkeeping and GST obligations.
In terms of value, assess whether the lost features materially increase costs elsewhere. If you move to multiple niche tools to replace Kajabi, include the value of time spent integrating and supporting them when comparing ongoing costs. From a financial perspective, the direct subscription saving should be greater than the sum of migration, lost-sales risk and new operational overhead before you cancel.
If a refund window applies to your account, verify eligibility immediately based on the first-payment date and act within that period; document the request and preserve supporting invoices. Where a refund is not available, treat the cancellation as an operational decision and plan for the full remaining billing period as a sunk cost to be optimised via migration speed and customer communication.
Finally, use the documentation checklist above to create a clear audit trail and financial rationale for the decision. That record will be useful if you need to query charges or demonstrate outcomes for stakeholders.