Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Kami
217 Brunswick St
3065 Fitzroy
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kami service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Kami: Complete Guide
What is Kami
Kami is a digital service best known for PDF annotation, classroom collaboration and document workflows; the official site lists free and paid plans including Pro, Teacher and Work tiers with monthly and annual billing options. First-hand product pages show feature tiers and prices presented in US dollars on the company pricing page, while marketplace purchases and device integrations may use different billing mechanisms.
For some users the name Kami also appears in the context of "Kami cloud" used by camera vendors as a cloud recording service; those cloud plans and their billing behaviour are discussed in public reviews and third-party app listings and can appear on statements as KAMI or KAMISERVICE. This article treats both the document-focused Kami plans and reported Kami cloud subscriptions where relevant.
| Plan (official listing) | Typical billing | Price (approx A$) |
|---|---|---|
| Pro - monthly | monthly | A$18.00 (approx) |
| Pro - annual | annual | A$127.42 (approx) |
| Teacher (annual) | annual | A$223.35 (approx) |
| Work / enterprise | custom / quoted | Varies |
Notes: prices above are approximations converted from USD listed on the official pricing page using recent USD-AUD mid-market rates; exact Australian billing may differ by region, retailer, taxes and payment method.
How cancellations affect billing for Kami
First understand the billing model that applies to your subscription: direct merchant billing, app-store in-app purchases, or a third-party billing partner. Each path commonly changes how renewals, refunds and proration are handled.
Next expect most providers to stop future billing at the end of the active period rather than provide immediate pro-rata refunds for unused time. Some annual plans refund unused months under limited conditions, but many digital services do not prorate monthly periods. Always check the timing of your last payment and the billing cycle that the provider used.
Additionally free trials and promotional offers often auto-convert into paid subscriptions unless cancelled before the trial end; trial terms and how the trial converts are often documented on the plan page. Keep a record of trial start and scheduled conversion dates.
Customer experiences with cancellation for Kami
What users report
Users on review sites and community forums report a mix of straightforward cancellations and serious friction. Multiple reports describe delays in support responses, confusion when subscriptions were bought via different channels, and unexpected charges after trial periods. Some users say billing entries appear under variations of the Kami name, which can complicate identification.
Recurring issues and practical takeaways
Recurring issues highlighted by reviewers include: unclear renewal timing, app-store vs merchant billing confusion, and slow support replies. Practical takeaways from those reports: keep precise records, check statements for exact merchant descriptors, and be prepared to escalate if charges recur.
Documentation checklist for Kami
- Subscription proof: capture the plan name, purchase date, and transaction ID from your payment statement.
- Billing descriptor: note the exact text that appears on your card or bank statement (e.g. KAMIAPP, KAMISERVICE).
- Trial dates: record trial start and scheduled conversion dates if a free trial applied.
- Receipts and invoices: keep screenshots or PDFs of any receipts, order confirmation or invoice page.
- Interaction log: keep a dated log of any contact or support case references (no content samples or templates).
- Device/account notes: note whether purchase was via app store, direct web checkout, or third-party seller.
Disputes, chargebacks and refund expectations for Kami
Most consumer routes for disputed charges fall into two tracks: merchant refund processes and payment-provider remedies. If a charge is billing-error or unauthorised, banks and card networks generally allow consumers to raise a dispute; timing and outcomes vary by provider. Use the evidence from your documentation checklist when asking for remediation.
Under Australian consumer law, digital services must be supplied with due care and skill and match their descriptions; major failures may entitle you to a remedy including a refund or service replacement. That legal protection can support a refund claim when the service is faulty or materially different from what was sold. For minor issues the supplier is usually allowed to fix the problem first. Tie any legal argument to the facts of your Kami subscription: what was offered, what failed, and what you paid.
Keep in mind chargeback or dispute timelines. Payment processors often require disputes be raised within a specific window after the charge; preserving timestamps and copies of receipts improves the chance of a timely resolution. Third-party reports show consumers sometimes needed to escalate when initial support was slow.
| Scenario | Typical expectation for Kami-related plans |
|---|---|
| Bought via app store | Store-provider refund policies and in-app purchase records usually control refunds and renewals. |
| Bought direct from merchant | Merchant terms on the official pricing page and terms determine pro-rata refunds; consumer law still applies for major failures. |
| Unexpected recurring charge after trial | Document trial expiry; reviewers report needing to show trial cancellation timing to obtain refunds. |
Common pitfalls and mistakes to avoid when dealing with Kami billing
- Missing the billing cycle: failing to record the exact renewal date is the most frequent cause of surprise charges.
- Ignoring merchant descriptor: assuming a charge is unrelated when the statement shows a Kami variation.
- Relying on a single screenshot: keep multiple independent records (payment receipt plus bank statement line).
- Delaying action: delays can reduce dispute options available through payment providers.
- Overlooking app-store rules: app-store purchases are governed by the store’s refund rules, not the merchant’s direct policy.
What to expect after you initiate a cancellation for Kami
First, expect an acknowledgement or case reference if the provider's support system issues one; log that identifier immediately. Next, anticipate that access to paid features might continue until the end of the paid period rather than stopping instantly. Monitor your card statement for further charges during the next billing cycle.
If you requested a refund for a recent charge, processing times differ: merchant refunds can take several business days to appear, while payment-provider reversals or chargebacks can take weeks. Additionally, some reviewers report waiting longer when the subscription was linked to device vendors or third-party sellers. Maintain patience but keep follow-up records.
Short note on rights and cooling-off relating to Kami
Australian consumer protections apply to digital services like Kami: if the service has a major failure or does not match its description, you may be entitled to a remedy. Cooling-off periods for online digital subscriptions are limited; immediate access to digital content may negate a withdrawal right in many cases. Use consumer law guidance when contesting materially defective service.
Service comparison: Kami document plans vs Kami cloud camera plans
| Aspect | PDF/document Kami | Kami cloud (camera) |
|---|---|---|
| Primary function | PDF annotation, collaboration, classroom tools. | Cloud storage and camera video retention for IoT cameras; subscription levels vary by retention and cameras covered. |
| Common billing descriptors | KAMIAPP / Kami Subscription variants on statements. | KAMI or device vendor names; users report variations that can obscure the charge. |
| Typical user complaints | Support response time and confusion over in-app vs web billing. | Difficulty cancelling trials and unexpected renewals; several public reviews describe protracted resolution. |
Practical preparation checklist before you act on a Kami charge
- Verify the exact amount and date: copy the line from your bank/card statement.
- Match plan details: identify the plan name and billing frequency shown on any receipt.
- Collect trial evidence: note when a trial started and whether automatic conversion was disclosed.
- Preserve timestamps: save all screenshots with visible device time where possible.
- Check account devices: note whether the subscription was created from a mobile device, web browser or third-party seller.
What to do after cancelling Kami
After you have initiated cancellation and kept your documentation, monitor your bank or card statements for at least two billing cycles to confirm no unexpected renewals. If a charge recurs, use the documentation checklist to support a dispute or complaint.
Additionally consider seeking assistance from your local consumer protection agency if you believe the provider has not met its obligations under consumer guarantees. Keep communications factual and evidence-based when escalating.
Address
- Address: Kami Paper, 217 Brunswick St, Fitzroy VIC 3065, Australia