Cancellation service N°1 in Vietnam
Contract number:
To the attention of:
Cancellation Department – Leafsnap
Hoang Dao Thuy, 29T1 Building, Floor 2
Ha Noi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Leafsnap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Leafsnap: Complete Guide
What is Leafsnap
Leafsnap is a mobile plant identification and care app that uses image recognition and a large taxonomic database to identify plants, provide care guides and manage reminders. The publisher listed on major stores is APPIXI COMPANY LIMITED and the app promotes unlimited identifications, plant journals, and diagnostic tools as part of a free tier with optional premium subscriptions.
The official site emphasises features such as a database of more than 32,000 taxa, care plans, and task reminders. The App Store listing confirms the availability of monthly, multi-month and annual premium options and states that purchases are processed through the platform used to install the app.
Subscription plans and pricing for Leafsnap
Leafsnap offers a free tier and paid premium subscriptions that unlock unlimited features. Public store listings show specific in-app purchase price points in local currency on the App Store. Those advertised prices include monthly, three-month, six-month and annual premium options.
| Plan | Typical price (A$) | Billing cadence |
|---|---|---|
| Leafsnap premium (annual) | A$37.99 | Annual |
| Leafsnap premium (1 month) | A$7.99 | Monthly |
| Leafsnap premium (3 months) | A$24.49 | 3 months |
| Leafsnap premium (6 months) | A$40.99 | 6 months |
Prices shown on stores may vary by platform, promotions or region. The App Store listing explicitly indicates that subscriptions auto-renew and are charged through the installing platform account. Users should treat the store listing as the primary source for the current A$ price.
| Feature | Free tier | Premium |
|---|---|---|
| Plant identifications per day | Limited | Unlimited |
| Ads | Yes | No |
| Care plans and reminders | Basic | Enhanced |
| Diagnostics and priority features | Restricted | Included |
How cancellations typically work for Leafsnap subscriptions
Contractually, Leafsnap’s published terms and store disclosures describe subscriptions as recurring and subject to automatic renewal unless auto-renewal is disabled before the end of the current period. The terms note that any unused portion of a free trial will be forfeited when a paid subscription is purchased.
From a contractual perspective, three timing points matter: the billing cut-off, the renewal charge window and the end of the paid period. The App Store listing identifies a renewal charge window of within 24 hours prior to the end of the current period.
Proration: Leafsnap’s public terms do not promise automatic pro rata refunds for early termination of a recurring billing period. The developer’s terms emphasise in-app purchase mechanics and state limitations on refunds in line with the EULA.
Refunds and trials: refunds after conversion from a free trial are not guaranteed by the app’s stated terms; however, consumer law remedies may still apply where a service fails to meet statutory guarantees. See the short legal note below for the interaction with consumer guarantees.
Customer experiences with cancellation
What users report
User feedback gathered from store reviews and dispute forums shows a pattern of the following reports: unexpected charges after free trials, difficulty obtaining refunds, and confusion over which billing account was charged. One reviewer summed up frustration about pricing disclosure with the comment: "Be honest with your price!" which exemplifies shopper experience where costs are seen as unclear at point of download.
Recurring issues and practical takeaways
Common issues reported in third-party complaint sites include trial auto-conversion to paid plans, delays or lack of developer response on refunds, and uncertainty about whether subscription charges came from the app developer or from the platform billing account. These reports indicate that billing platform statements and store receipts are often the primary evidence used in disputes.
Contractual terms to check in Leafsnap agreements
When reviewing the contract, focus on the following clauses: automatic renewal mechanics, free trial forfeiture, refund/return policy, limitation of liability and the governing law clause. Leafsnap’s terms and store listing explicitly address automatic renewal and the consequences of trial conversion.
- Automatic renewal: confirm the exact renewal timing and the stated notice period for preventing renewal charges.
- Free trial clause: note whether the agreement states forfeiture of unused trial time on conversion.
- Refund limitations: identify any express exclusions and whether refunds are permitted only for statutory reasons.
- Limitation of liability: check whether the cap is the price paid and how it interacts with local consumer guarantees.
- Dispute resolution: note any clause that requires arbitration, jurisdiction, or mediator steps before court action.
Short legal note: consumer rights relevant to Leafsnap
Consumer guarantees under the Australian Consumer Law (ACL) apply to digital products and services and can provide remedies where a subscription fails to deliver the promised functionality or is defective. Remedies can include repair, replacement or refund where there is a major failure. Sellers cannot contract out of ACL guarantees. Regulators have recently focused on misleading subscription practices.
Consequently, if Leafsnap’s premium features materially do not function as advertised on compatible devices, that failure may engage ACL remedies even if the app’s terms disallow refunds. Nevertheless, the threshold for a statutory refund is the legal test of a major failure or breach of guarantee.
Disputes, chargebacks and escalation paths for Leafsnap charges
If a charge appears unexpectedly on a payment statement referencing Leafsnap or its billing descriptor, an account holder may use the normal dispute mechanisms available from their payment provider. Documented evidence of trials, receipts and the exact descriptor on the statement are central to an effective dispute. Public complaints suggest that banks and card issuers are frequently used to reverse unauthorised or disputed app charges.
Escalation to regulators: where a pattern of misleading subscription practice or refusal to refund emerges, affected consumers can make a complaint to the relevant state fair trading agency or the national regulator. Recent enforcement activity shows authorities take subscription traps seriously.
Documentation checklist
- Store receipt: keep the full receipt showing the A$ amount and billing descriptor.
- Billing statement: screenshot or PDF of the credit card or bank statement line that shows the charge.
- Trial start/end timestamps: record when the free trial began and when you first saw a charge.
- Terms snapshot: capture a dated copy or screenshot of the app store terms or developer terms that were visible at signup.
- Feature failure evidence: screenshots, logs or other proof that the app did not deliver a promised function.
- Communication log: keep a dated log of any attempts to resolve the issue and responses received, including platform communications if any.
Practical warnings and common pitfalls with Leafsnap subscriptions
- Hidden timing: renewal charges often occur within a short window before period end; verify the exact renewal timing stated in store disclosures.
- Free trial conversion: a trial that converts automatically will typically forfeit unused trial time on purchase - check the terms closely.
- Multiple platforms: accidental subscriptions through family sharing or alternate devices can lead to unexpected billing; reconcile device accounts and the billing descriptor carefully.
- Refund expectations: developer terms may limit refunds, but statutory rights remain; assess whether a service failure meets the major failure test under the ACL.
Address
- Address: APPIXI COMPANY LIMITED, Hoang Dao Thuy, 29T1 Building, Floor 2, Ha Noi, Vietnam
What to expect after a cancellation of Leafsnap
After cancellation takes effect, most subscriptions remain active until the end of the paid billing period; the service is typically downgraded at the period end. The App Store listing for Leafsnap confirms that cancelling does not generally produce a pro rata refund and that access continues through the paid term.
Monitor statements for any unexpected renewals for two billing cycles after cancellation. Keep the documentation checklist items handy to support any future refund request or dispute with a payment provider or regulator.
If you believe a statutory remedy applies because the app was defective or misrepresented, assemble the evidence in the documentation checklist and consider lodging a formal complaint with the platform payment provider and the relevant consumer protection agency. Regulatory attention to subscription traps has increased, which can be relevant background when pursuing remedies.
Next steps and practical legal options
Decide your priority: stop future charges, obtain a refund, or seek consumer redress for a defective service. For a contested charge, collect the items on the documentation checklist and initiate a dispute through the payment provider with that evidence.
If the dispute is unsuccessful and you consider the app has breached consumer guarantees, you may escalate to your state or territory consumer affairs office or the national regulator. Keep records of all communications and relevant timestamps to strengthen a statutory claim.
Consequently, a methodical approach that combines contractual review, accurate documentation and timely escalation is the most effective path to resolve premium subscription disputes involving Leafsnap.