Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Libby
74 Fulham Road
SW3 6HH London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Libby service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Libby: Step-by-Step
What is Libby
Libby is a free reading app built by OverDrive that lets library members borrow ebooks, audiobooks and magazines through their public library system. The service connects a user’s library card to a shared digital catalogue so loans and holds are managed under library lending rules rather than a commercial subscription model.
Because Libby is library-backed, there is no standard paid subscription administered by Libby for basic borrowing; access and limits are set by each participating library or consortium. Libraries can set loan lengths, hold limits and renewal rules that affect how holds are processed.
How holds and borrowing work for Libby
Holds are reservations placed when all available copies of a title are currently on loan. A hold places you in a queue to receive the next available copy under the library’s lending licence and policy.
Typical technical behaviours to expect: estimated wait times are shown, holds may be suspendable by the library system, and there are per-library limits on the number of simultaneous loans and holds. These operational settings are determined by the library’s configuration.
How to cancel hold on Libby
First, understand the effect of cancelling a hold: cancelling removes your place in the queue and releases that reservation so another patron may get the title sooner.
Next, check the hold status before cancelling. If the title is nearly available you may receive access if system notifications reach you before the cancellation is processed.
Additionally, some libraries allow temporary suspension of a hold rather than full cancellation; suspending keeps your place but delays delivery. Confirm whether your library offers that option before deciding.
Most cancellations take effect immediately in the lending system, but slight processing delays can produce notification or delivery within a short window after cancellation.
Customer experiences with cancellation
What users report
Users commonly report very long wait times for popular titles, with some holds stretching to several months. Community posts describe scenarios where a hold marked as “short wait” remained in queue longer than expected.
Several readers note that a copy being renewed repeatedly by the current borrower can push the availability date out beyond initial estimates. Others appreciate the automatic return feature that avoids overdue fines.
Recurring issues and practical takeaways
Users advise tracking the queue position and prioritising holds because library policies (loan length, renewal rules, hold limits) determine speed of fulfilment more than the app itself. Community feedback also recommends using always-available or multiple library collections to reduce wait times.
Practical takeaway: when a hold seems stuck or unexpectedly delayed, the most frequent causes reported are licence renewals, copy shortages, or library-specific circulation rules rather than a user-side error.
Notice periods, billing and refunds for Libby
Because Libby borrowing is provided by public libraries, there is generally no billing cycle or subscription charge for standard loans, and therefore no proration or refund mechanism for holds. If a library offers optional paid extras through a third party, those extras will have their own billing terms set by that provider.
If a payment was made to a third-party service tied to library extras, standard consumer protections apply; keep records and check the provider’s stated refund policy within the applicable platform purchase terms.
Cooling-off rights and consumer law (brief)
Under local consumer protection frameworks, standard cooling-off or refund rules apply to paid services purchased directly from a provider. For Libby’s free loan service, consumer law is generally not engaged for holds because no sale takes place; rights are focused on access and advertised functionality rather than refunds. For any paid add-on purchased via an external vendor, check statutory consumer guarantees and time-limited cancellation rights. Keep this short and verify with official consumer guidance when needed.
Common pitfalls when cancelling holds
- Assuming instant effect: cancellation is usually fast but brief processing delays can cause confusing notifications.
- Not checking suspension options: suspending a hold preserves your place; cancelling does not.
- Confusing multiple library cards: holds tied to different library memberships are managed separately and can create unexpected deliveries.
- Expecting refunds: for a free loan there is no refund; for third-party paid extras check that provider’s terms.
- Ignoring loan rules: renewal and loan-length rules determine how long other patrons hold copies, which affects wait times.
Documentation checklist
- Library card details: membership number and issuing library name.
- Title reference: exact title, author, and any edition identifiers.
- Hold confirmation: timestamp or reference number showing when the hold was placed.
- Queue position: any visible queue number or estimated wait time noted at placement.
- Correspondence log: dates and brief notes of any contact or system notifications about the hold.
Practical dispute and chargeback guidance
For unpaid holds there is no chargeback need. For any paid add-on purchased outside the library arrangement, retain proof of the transaction and the vendor’s cancellation/refund policy.
If you believe a paid provider breached advertised terms, document the timeline and escalate through the platform used for purchase following their dispute process. Consumer protection agencies can assist with unresolved cases involving paid transactions.
Records to keep and for how long
Keep hold-related screenshots, timestamps and any purchase receipts for at least 12 months or longer if you have an open dispute. These records support any later queries about timing, access or refunds.
Tables: plan summary and service comparison
| Service | Plan or access model | Typical loan length / holds | Pricing |
|---|---|---|---|
| Libby (library lending) | Library-managed lending and holds | Typically 2-3 weeks loan, holds variable by library | Free with library card |
| Feature | Libby | Paid audio services |
|---|---|---|
| Access model | Borrow via library licences | Subscription or purchase |
| Typical cost | Free with membership | Varies |
| Holds and waitlists | Yes, queue depends on copies | Usually not required for purchased content |
| Renewals | Subject to library policy | Usually unlimited access while subscription active |
How to prepare before cancelling a hold
First, note the hold’s reference details and your queue position. Next, decide whether you want to suspend rather than cancel where the library permits suspension to delay delivery while preserving position.
Most importantly, consider alternatives: check always-available titles, other local libraries, or inter-library networks to reduce reliance on a single queue. Community users often combine multiple library memberships to shorten waits.
What to expect after cancelling Libby
After cancellation you should no longer be in the queue and the title becomes available to the next patron. You may still receive a short notification if the system processed availability and cancellation close together.
If you had pending notifications or an active loan, those remain governed by the library’s lending rules. Monitor your loan list and notifications to confirm the hold status has changed.
If you relied on a paid external service connected to your library account, check that service separately for any billing implications.
Address
- Address: Warehouse 14, 38 Down St. Collingwood VIC 3066
Note: this address is published as an OverDrive Australia location and is presented here for reference only.