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I hereby notify you of my decision to terminate the contract relating to the Logmein Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Logmein Pro: Complete Guide
What is Logmein Pro
Logmein Pro is a remote-access subscription service that provides persistent remote control, file access, remote printing and session tools for individual users and small teams. The platform offers seat-based licences that determine how many remote computers a subscriber may access, and it bundles security features such as two-factor authentication and encryption.
Vendor feature pages describe core capabilities (remote printing, multi-monitor support, file transfer) and position the product as a paid, subscription-only SaaS for remote desktop needs. Independent product listings indicate tiered plans for individuals, power users and small businesses.
Market listings and pricing aggregators show monthly-equivalent rates published in US dollars for three common tiers; these figures are widely quoted in reviews and reseller pages and are useful for comparing seat limits and feature bundles.
How Logmein Pro subscriptions are structured
Logmein Pro typically sells seat-based subscriptions with recurring billing and defined billing cycles (monthly-equivalent or annual billing with a single periodic charge). Plans are structured by the number of accessible computers per subscription rather than per named user.
Official support material notes that pricing and billing practices are set on the pricing pages and that trial activation only turns into paid access when a subscription purchase is completed. The vendor also documents a post-cancellation grace behaviour for accounts that were active prior to cancellation.
| Plan | Seat limit | Typical billing note |
|---|---|---|
| Individuals | Access up to 2 computers | Billed annually; monthly-equivalent quoted in USD then converted to local currency. |
| Power users | Access up to 5 computers | Billed annually; higher seat limit and additional licences for password manager included in some bundles. |
| Small business | Access up to 10 computers | Billed annually; aimed at teams requiring centralised control. |
Public documentation and third-party listings indicate the service does not offer a permanent free tier; trials are time-limited and do not automatically charge until a subscription is purchased.
Pricing (converted to A$ - approx)
Authoritative vendor pages publish USD-based plan pricing in many markets. Where local AUD pricing is not published, a market conversion is required. Below are approximate values using mid-market exchange rates around early January 2026; treat these as indicative and subject to real-time variation.
| Plan | Typical listed USD value | Approx AUD equivalent |
|---|---|---|
| Individuals | ~US$30/month (annual billing) | Approx A$45/month (approx) |
| Power users | ~US$70/month (annual billing) | Approx A$105/month (approx) |
| Small business | ~US$129/month (annual billing) | Approx A$193/month (approx) |
Consumer rights that matter for Logmein Pro
Contract terms that appear to bar refunds, shorten notice rights or obscure renewal mechanics must be considered against statutory rights under the Australian Consumer Law (ACL). ACL protections may render unconscionable or misleading terms unenforceable in certain circumstances.
Regulatory action against subscription practices (recent proceedings involving major software vendors) illustrates that regulators will examine how companies communicate price changes, renewal mechanics and available options. This means vendor-stated no-refund positions can still be challenged where communications or terms are misleading.
Customer experiences with cancellation
What users report
Public reviews collected on consumer review platforms commonly report frustration around automatic renewals, perceived difficulty obtaining refunds and disputes over proration. Many reviewers describe unexpected charges on renewal dates and a requirement to provide notice before renewal in order to obtain credit. A typical report paraphrased from reviews is: "I was charged on renewal and support would not offer a refund."
Some users note that trial-to-paid transitions and historical one-off settings (older account terms) can complicate expectations, especially for long-standing subscribers whose original sign-up flow differed from current flows.
Recurring issues and practical takeaways
Recurring themes in public feedback include lack of proactive renewal reminders, firm no-refund stances, and inconsistent proration outcomes. Several reviewers report that refunds were denied for mid-term cancellations.
Practically, reviewers advise documenting dates of signup, trial expiry, renewal dates and any vendor correspondence. These records are the primary evidence if a dispute over an unauthorised or unwanted charge is pursued.
How cancellations typically work for Logmein Pro subscriptions
Vendor support content indicates that Logmein Pro operates on recurring billing with defined renewal dates and that renewal mechanics are set in the applicable terms for the account. Vendor material also signals that a no-refund stance applies in many cases, although support literature references a post-cancellation grace period in some circumstances.
From a contractual perspective, the practical effects are: renewal dates matter for entitlement to refund or credit; seats and licence reassignments can affect what remains active after cancellation; and trials generally convert only when a paid subscription is accepted. Customers often encounter non-proration of annual fees for early exit.
If a consumer wishes to dispute a renewal charge, the normal commercial remedies are: raising a dispute with the payment provider, seeking internal review via vendor complaint channels, and escalating to external regulators where consumer law grounds exist. The availability and success of these remedies depends on timing and the facts.
Documentation checklist
- Account records: copy of purchase confirmation or invoice showing plan name and renewal date.
- Terms and conditions: snapshot or printout of the vendor terms that applied at purchase/renewal.
- Payment records: card or bank statement entries showing the charge and date.
- Trial records: evidence of trial start and any trial expiry notices.
- Communications log: dates and brief notes of any contacts with vendor support, and any reference numbers provided.
- Proof of usage: activity logs if relevant to a dispute about unauthorised or unused service.
Common pitfalls and mistakes to avoid
- 1. Relying solely on memory rather than keeping invoices and timestamps of renewal events.
- 2. Assuming annual fees are prorated by default; many reviewers report full-period charges are retained.
- 3. Waiting too long to raise a dispute; statutory or contractual windows for refunds or disputes may be limited.
- 4. Not checking the version of terms that applied at the time of purchase; changes to terms can affect present rights.
- 5. Confusing seat-based licences with per-user licences when judging what remains active after cancellation.
Address
- Address: LogMeIn AUS Pty Ltd. Level 19, 20 Martin Place, Sydney, NSW 2000, Australia
Disputes, chargebacks and escalation options
Chargeback and dispute processes are administered by card issuers and acquiring banks; they are designed to address unauthorised charges, double charges, or charges after contractually valid cancellation. Evidence such as invoices and communication logs strengthen a dispute case.
Where a financial dispute is not resolved through the payment network, escalation to the Australian Financial Complaints Authority or a relevant regulator may be an available independent remedy for certain financial or conduct issues. Regulatory channels have been used successfully in high-profile subscription disputes where communications or renewal practices were found deceptive.
What to do after cancelling Logmein Pro
After a cancellation event, take immediate and concrete administrative actions: reconcile your bank and card statements for at least two subsequent billing cycles and retain all documentation related to the cancellation and any vendor responses.
Where an unexpected charge appears after cancellation, prepare a clear factual timeline and evidence set before lodging a formal dispute through your payment provider or pursuing external escalation. If consumer law grounds exist (misleading conduct, unconscionable terms), regulators may accept complaints and investigate systemic practices.
Finally, reassess substitute tools and licence models with seat-based vs per-user structures in mind, and ensure renewal terms and reminder settings are noted to reduce future exposure to automatic charges.