How to Cancel Loomly: Complete Guide

What is Loomly

Loomly is a social media calendar and publishing platform used by teams to plan, create and schedule posts across multiple networks. It presents content calendars, post previews, analytics and basic approval workflows so organisations can coordinate social content in one place. Loomly offers tiered subscriptions with monthly and annual billing, a free trial, and an enterprise option for larger teams.

The company publishes that monthly plans are billed monthly and annual plans are charged upfront with a discount; the vendor also states annual plans generally cannot be terminated early. This billing model drives many of the typical cancellation questions from subscribers.

Customer experiences with cancellation

What users report

Public user reviews show two clear themes: satisfaction with Loomly’s core scheduling tools, and frustration with billing changes or support access when problems arise. Several recent reviews highlight abrupt price increases or unexpected charges as the trigger for cancellation decisions.

Some reviewers reported losing edit access or finding their account moved to read-only after the paid period ended, which caused friction during transition away from the service. Other users praised the platform functionality while noting administrative processes were the main pain point.

Recurring issues and practical takeaways

From aggregated feedback the practical takeaways are: anticipate billing-cycle timing, keep clear receipts for any charge you dispute, and export or back up content early if you plan to leave. Users advise checking whether an annual payment locks you into a year since refunds or early terminations are often restricted.

How cancellations typically work for Loomly

Billing structure: Loomly provides monthly and annual options; monthly billing renews each month while annual billing is charged up front and usually covers a 12-month period. The provider states annual subscriptions are not eligible for early termination in normal circumstances.

Active access after cancellation: The vendor indicates that once a subscription is cancelled at the end of its billing cycle the account may revert to read-only for calendars and publishing features. This means you may retain access to view content but lose editing and publishing capabilities after the paid period ends.

Proration and upgrades: Loomly states upgrades are prorated so credit for unused time is taken into account when changing plans mid-cycle, while downgrades typically apply at the end of the current billing period. This affects how much money remains tied to the account when altering plan levels.

Trial periods and commencement: The platform commonly offers a free trial that converts to a paid subscription if not cancelled before the trial expires. Treat the trial end date as a renewal deadline to avoid unintended charges.

Refunds, cooling-off and consumer guarantees relevant to Loomly

Cooling-off: For most online subscriptions there is no automatic statutory cooling-off period that gives a full refund simply because you changed your mind. Cooling-off protections exist for unsolicited consumer agreements and certain door-to-door or telemarketing sales, not for standard online sign-ups. Therefore, whether you can get a refund from Loomly for a change of mind will depend on the service terms and how the subscription was sold.

Consumer guarantees: Digital subscriptions are covered by consumer guarantees; the service must be supplied with due care and skill and be as described. If Loomly fails to provide core features promised in its marketing or terms, this may give a lawful basis for a remedy such as a refund for the unused portion or a correction of the problem under Australian Consumer Law. Keep this in mind when evaluating refund prospects.

Documentation checklist

• Subscription records: keep invoices, payment receipts and the original plan terms.
• Dates: note the start date, renewal dates and any trial expiry date.
• Charges: save card statements showing the billed amounts and currency.
• Feature evidence: screenshots showing missing features or outages if claiming a major problem.
• Communication log: record dates and summary of any interactions with the provider or support (date, channel used, key points).

Common pitfalls and mistakes to avoid

• 1. Failing to check the exact billing period - annual payments are often non-terminable early, which locks funds for a year.
• 2. Assuming a full refund is automatic - refunds depend on the contract and whether a consumer guarantee breach exists.
• 3. Not exporting content in time - read-only transitions can block edits and publishing, making migration harder.
• 4. Ignoring currency and tax impacts - international billing can show foreign amounts and local taxes may apply.

Disputes, chargebacks and seeking a refund

If you believe you were charged incorrectly or a material promise was not met, you have several avenues to consider. First, gather the documentation checklist items before raising any dispute with the payment channel or a regulator. This strengthens your position.

Timing matters: payment providers and card issuers impose strict time limits for chargebacks and disputes. Act promptly and provide clear evidence of the disputed charge and the contractual basis for your claim. This increases the chance of a successful outcome if informal remedies are not available.

Regulatory option: If you cannot resolve a refund dispute, you may contact the relevant consumer authority or ombudsman and provide the documented evidence. Agencies evaluate complaints under consumer law and can advise whether a business is complying with its obligations.

Subscription plans and pricing (approx in A$)

Official plan names and exact current pricing can vary and may be shown in a different currency on the provider’s website. The table below converts commonly listed USD prices into approximate AUD values for budgeting. Values are approximate and rounded; check invoices for exact charged amounts and any applicable taxes. USD source pricing and a mid-market conversion rate were used to produce the A$ approximations.

Note: figures are approximate conversions based on commonly published USD plan tiers and a mid-market USD-AUD rate near 1 USD = A$1.50 at the time of review. Actual billed A$ amounts can differ due to exchange rates, taxes and the payment processor. Verify your invoice for exact A$ amounts.

Feature comparison at a glance

Plan feature counts are representative of commonly published tiers; exact seat and connection limits should be checked on your invoice or plan terms.

Practical steps to protect your rights (what you can do)

Prepare: keep invoices, timestamps and screenshots showing the subscription state and any marketing claims you relied on. These items are essential if you later raise a dispute or a consumer complaint.

Monitor billing: check statements around renewal windows and note the billing dates so you know when unused value is at risk. Annual plans can lock you into a year where refunds are restricted by the vendor’s terms.

Export content early: if you plan to stop using the service, export calendars, media and post copy before your paid period ends so work is not stranded in read-only mode.

Use documented remedies: if the service has a material failure, reference the consumer guarantee framework and present evidence to seek a remedy. If the provider will not resolve a substantive breach, escalate the matter with your payment provider or a consumer agency.

Address

• Address: Loomly Ltd, 71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

What to do after cancelling Loomly

After your paid period ends you should verify account status, export remaining data and confirm no further charges appear on your billing statement. Keep a clear record of the date access changed and any receipts.

If you plan to move to another provider, schedule data export and mapping tasks while you still have edit access. This helps avoid interruption to publishing calendars and client commitments.

If a charge remains in dispute, keep sending documented evidence to your payment provider and monitor timelines for dispute resolution. Consumer agencies can advise if you suspect the vendor has not complied with the law.