Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Malwarebytes
2445 Augustine Drive, Suite 550
95054 Santa Clara
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Malwarebytes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Malwarebytes: Complete Guide
What is Malwarebytes
Malwarebytes is a consumer and business cybersecurity company that offers anti-malware, antivirus, VPN and identity-protection features delivered as recurring digital subscriptions. The consumer line is typically split into entry-level device security and higher tiers that bundle a VPN and identity services; the company advertises a 60-day money-back guarantee on many consumer plans. These packages are sold directly and through third-party retailers and app marketplaces, which can affect billing terms and refund handling.
Subscription plans and typical pricing
Malwarebytes publishes tiered consumer plans (Standard, Plus and Ultimate or similar trade names) and business offerings (Teams). Official site pricing is often shown in US dollars while local authorised resellers list Australian dollar retail prices; see table for representative data and approximate currency conversions. Price signals vary with promotions and reseller discounts.
| Plan | Official price (source currency) | Approx A$ (converted) | Typical AU retail / reseller |
|---|---|---|---|
| Standard (device security) | US$44.99/yr (example official listing) | Approx A$67.50 (converted using mid-market ~A$1.499 per US$1). | Varies - resellers list prices from A$42.90 to higher depending on offers. |
| Plus (adds VPN) | US$59.99/yr (example official listing) | Approx A$90.00. | Varies by reseller / sale events. |
| Ultimate (device + VPN + identity) | US$119.99/yr (example official listing) | Approx A$180.00. | Varies - promotional pricing often reduces the first-year cost. |
How subscriptions typically work for Malwarebytes
From a financial perspective, subscriptions generally renew automatically at the end of the billing cycle unless the renewal is cancelled before the next term begins. Billing cadence may be annual (one charge per year) or presented as monthly instalments over a 12-month term depending on the sales channel.
Proration and access: when a renewal is stopped the product commonly remains active until the end of the paid period rather than cutting access immediately. Refund eligibility and proration depend on timing, the original sale terms and whether the purchase was direct or through an app marketplace or reseller.
Refund window: Malwarebytes publicly advertises an extended money-back period for many consumer plans (commonly 60 days for several Premium subscriptions). Refunds are not automatic; they are conditional on proof of purchase, timing and the purchase channel.
Customer experience with cancellation
What users report
Users in local review forums and review platforms report a mix of straightforward renewals and friction when seeking refunds or support. Several reviewers describe difficulty locating clear billing disclosures and delays when contesting unexpected renewals. Other users praise product efficacy but cite disappointment with support responsiveness for billing queries.
Community threads and help guides often emphasise that the purchase channel matters: subscriptions bought through app stores tend to follow app-store refund rules, while reseller or direct purchases follow the vendor’s posted policy. That distinction appears repeatedly in user commentary.
Recurring issues and practical takeaways
From a practical, cost-management perspective the recurring patterns are:
- Auto-renew clarity: buyers who miss renewal dates are the most common group reporting surprise charges.
- Channel effects: refunds and timelines differ if the purchase was via an app store, reseller or direct billing.
- Support wait times: some reviews cite long waits or circuitous routes to resolve billing disputes.
These takeaways should inform whether the subscription is retained, downgraded or replaced by an alternative that better matches budget targets and support expectations.
Refunds, cooling-off and consumer rights relevant to Malwarebytes
In terms of value, the Australian consumer protections apply to digital services: guarantees exist for services that are not supplied with due care or are misrepresented. Cooling-off rules for unsolicited consumer agreements are limited and contextual; they rarely provide a blanket automatic refund for standard online subscriptions. Assess refund eligibility for Malwarebytes against the published money-back guarantee and the consumer guarantees under the Competition and Consumer Act.
If a product is faulty or not as described, consumer guarantees may require a remedy even when a vendor’s advertised policy appears restrictive. From a financial-advisor viewpoint, always cross-check the vendor’s refund policy against your rights under consumer law if you believe the terms are misleading.
Documentation checklist
- Proof of purchase: order number, invoice or transaction record.
- Payment statement: bank or card statement showing the charge.
- Purchase channel record: where it was bought (direct reseller, app store, authorised retailer).
- Transaction date: precise date to assess refund window or money-back guarantee eligibility.
- Plan details: plan name, number of devices and term length.
- Correspondence log: dates and brief notes of any support interactions and reference numbers.
How to handle disputed charges and refunds (financial approach)
From a dispute management perspective, first confirm the charge source on your statement and match it to your purchase records. Determine whether the transaction is a recurring subscription or a one-off renewal and identify the purchase channel because the rules and refund timelines differ.
Document timing: note when the payment posted, when you first sought remedy and whether you are within the advertised money-back guarantee period. Where evidence shows the service was materially different from representations, consumer law can provide stronger leverage for a refund claim.
If a refund is approved it can take several billing cycles to appear depending on the payment method and card issuer. Monitor your statements for at least one billing cycle after an agreed refund.
Record keeping and evidence that strengthens a refund case
Keep concise, time-stamped records. From a budgeting angle, a clear paper trail reduces the risk of repeat charges and speeds resolution. Typical useful items include the original invoice and the first bank transaction entry for the renewal.
Alternatives and cost comparison
When evaluating value, compare feature sets (basic antivirus, VPN inclusion, identity protection) against per-device cost and known support experience. The market offers several competitors whose first-year pricing and bundled features can produce different lifetime costs. Tech reviews and deal-tracking sites highlight alternatives with competitive first-year prices.
| Service | Representative AU price | Notable included features |
|---|---|---|
| Malwarebytes (typical direct list / resellers) | Varies - see reseller discounts around A$42.90 to higher for first year; official direct list prices convert to Approx A$67 - A$180/yr depending on tier. | Anti-malware, VPN option, identity tools at top tier; 60-day guarantee on many plans. |
| Bitdefender (example competitor) | A$44.95 - A$120/year depending on plan and device count. | Full security suite, multilayer protection, frequent promotional pricing. |
| Norton / LifeLock (example competitor) | A$59.99 - A$129.95/year depending on suite and promo. | Antivirus plus ID and device management at higher tiers. |
Practical pitfalls and mistakes to avoid
- Mismatched purchase channel: assuming the same refund rules apply regardless of where you bought the subscription.
- Missing documentation: not saving invoice or transaction IDs prior to a dispute.
- Ignoring billing dates: overlooking renewal timing that can affect refund eligibility.
Address
- Address: Malwarebytes Inc. 2445 Augustine Drive, Suite 550 Santa Clara, CA 95054 United States
What to do after cancelling Malwarebytes
After you stop a subscription, monitor bank and card statements for subsequent charges and confirm that access reverts to the free tier at the end of the paid period. Reassess your threat exposure and compare the marginal cost of continued protection versus one-off remediation costs if a device is compromised.
Consider alternative lower-cost protections or one-off scans if ongoing VPN or identity services are not essential. From a budgeting perspective, allocate an annual security line item and track whether bundled services (VPN, identity protection) deliver enough concrete savings or risk reduction to justify the recurring cost.