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I hereby notify you of my decision to terminate the contract relating to the Mindmetric service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Mindmetric: Complete Guide
What is Mindmetric
Mindmetric is an online provider of short diagnostic tests and AI-generated reports for neurodiversity and cognitive assessments, offering one-off test purchases and a recurring membership that gives access to a "Brain Hub" and expanded reports. The public pricing page lists low-cost entry purchases for individual reports and a recurring monthly subscription that follows a 7-day trial, after which a monthly fee applies. These price and trial statements are presented transparently on the pricing page but user feedback indicates friction between advertised trial terms and actual billing outcomes.
How cancellations typically work for Mindmetric subscriptions
From the service statements and user reports, the standard commercial design is: an initial low-cost test or a trial window followed by automatic enrolment into a monthly subscription at A$29.99 per month. The pricing page explicitly notes a 7-day free trial followed by the A$29.99 monthly charge.
In terms of value: that subscription converts to approximately A$359.88/year, so treat a trial that auto-converts as a material ongoing cost when evaluating value against alternatives or occasional one-off tests.
Practical billing mechanics you should expect when managing a Mindmetric subscription: billing is monthly, trial-to-paid transition typically occurs at the trial end, and refunds or prorated credits are not guaranteed by default. Public feedback indicates that some customers experienced continued billing after attempting to terminate access, so assume any cancellation may not produce an immediate prorated refund.
From a financial perspective, clear steps to preserve your rights are procedural and documentary rather than operational. Keep records of dates you first paid, trial start / end dates, statements showing charges, and any correspondence or screenshots that show advertised trial terms and plan prices. Evidence is the principal tool when seeking a refund or raising a dispute with a payment provider or consumer regulator.
Customer experiences with cancellation
What users report
Many public reviews describe a pattern: consumers pay a small fee for a single report or enter a trial, then later see recurring charges at A$29.99/month. Reviews on consumer platforms repeatedly mention surprise charges, unclear disclosure at checkout and difficulty obtaining refunds. Several reports specifically identify charges routed through third-party processors such as PayPal or card statements, which complicates tracing.
Recurring issues and practical takeaways
1. Disclosure and trial rollover: multiple reviewers said trial terms were not prominent enough and that a small upfront payment effectively rolled into a subscription. Check the advertised trial length and the post-trial price because that converts to an ongoing annual cost quickly.
2. Refund and refund timing: users reported delays or refusals when asking for refunds. Under consumer guarantees, refunds for unacceptable digital services are possible, but the process can be slow. Preserve timestamps and transaction records to support any claim.
3. Third-party payment channels: several reviewers mentioned PayPal and card statement descriptors. When an outside processor is involved, banks or platform dispute channels may offer the most direct recovery mechanism. Document the exact statement text and the transaction ID you see on your bank or PayPal record.
Documentation checklist
- Transaction evidence: bank or card statements showing the exact A$ amounts and dates.
- Pricing snapshot: screenshot or copy of the Mindmetric pricing page showing trial terms and A$29.99/month figure.
- Purchase confirmation: any receipt, order number, or reference you received after the initial payment.
- Usage log: notes on whether you used the subscription after the trial; dates you first accessed or last accessed the service.
- Dispute record: notes of when and how you raised concerns with the payment provider or any regulator (date, reference number).
Costs, risks and financial alternatives
From a financial advisor perspective, small entry prices can mask high recurring costs. A one-off test at A$2.99 is low risk; a converted subscription at A$29.99/month is significant if forgotten. Multiply A$29.99 by 12 to compare annual alternatives or professional assessments when deciding if the subscription is the best use of funds.
Alternatives often include one-off psychological or educational assessments, community health services, or subscription services with transparent billing and clear cancellation terms. When the marginal benefit of continuous access is low, an occasional paid test may be more economical than a recurring membership.
| Plan | What it includes | Price (AUD) |
|---|---|---|
| One-off ASD/ADHD/IQ test | Single report with AI insights | A$2.99 |
| Subscription - Brain Hub | Access to detailed reports and ongoing features | A$29.99/month |
Comparison of plan impacts and decision metrics
Compare expected usage frequency and value per dollar to decide. If you only need a single assessment, the one-off price is cheaper. If you expect repeated assessments or features you will use monthly, calculate break-even points and convert the subscription to an annualised cost for direct comparisons.
| Decision factor | One-off purchase | Subscription |
|---|---|---|
| Upfront cost | A$2.99 | A$29.99 first month then recurring |
| Annualised cost | Varies by frequency | A$359.88/year (approx) |
| Best for | Single assessment needs | Frequent use or ongoing insights |
Consumer rights and quick legal notes relevant to Mindmetric
General consumer protections apply to digital subscriptions and advertising claims. The ACCC has documented "subscription trap" concerns where consumers were automatically moved from a trial or one-off purchase to a paid subscription, and regulators have taken enforcement action in other subscription sectors. If misleading disclosure occurred, consider raising the issue through your card provider's dispute process and report the conduct to the consumer regulator.
There is no universal automatic cooling-off right for ordinary online purchases; cooling-off rights are limited to unsolicited consumer agreements such as telemarketer or door-to-door sales. For digital trials that are explicitly offered on a website, normal ACL guarantees for services and digital goods remain relevant when the product is not as described or the supplier has engaged in misleading conduct. Keep evidence to support any formal complaint.
Practical dispute and recovery options after unwanted charges
From a financial optimisation perspective, prioritise actions that target recovery of funds quickly: assemble documentation, check the precise payment descriptor on your statement, and use your payment platform's dispute mechanisms if a charge is unauthorised or inconsistent with advertised terms. Platforms that act as intermediaries sometimes offer faster reversals than protracted supplier negotiations.
Be aware of time limits for disputes with card issuers and payment platforms. Acting early preserves the strongest remedies. Note also that multiple reviewers recommended checking card and PayPal statements regularly because small recurring charges can continue for months if unnoticed.
Address
- Address: Mindmetric, Florida Apartments, Sec. 82, Faridabad (121002), Haryana, India
What to do after cancelling Mindmetric
After you have terminated access to any subscription service, monitor your next two billing cycles to confirm no further charges appear and retain all related records. If an unexpected charge appears, escalate through your card provider or payment platform dispute option with the documentation checklist at hand.
Consider reallocating the recurrent budget into a one-off professional assessment or a more transparent subscription with clear cancellation and refund policies. Reassess whether continuous access yields measurable value compared with occasional specialised services. From a budgeting perspective, cancelling an unneeded A$29.99/month subscription frees roughly A$30/month or A$360/year for higher-priority financial goals.
If you believe advertising or billing was misleading, you can report the issue to consumer authorities. Use the documented evidence to support your case with regulators or your payment provider; a clear timeline and transaction records materially improve the likelihood of recovery.