Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Monday service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Monday: Easy Method
What is Monday
Monday is a cloud-based work management platform that combines boards, automations, integrations and visual views to help teams plan, track and deliver work. It is sold per user (seat) across tiers from a free individual offering to paid Basic, Standard, Pro and Enterprise plans, with add-ons and product variants for CRM, service and development use cases.
Pricing is typically shown per seat and billed monthly or annually; feature sets and storage scale with plan level and user count. The official pricing pages and product guides list multiple plan types and per-seat pricing which applicants should review when assessing cost and billing cycle implications.
| Plan | Typical AUD price per seat (billed annually) - approx | Main features |
|---|---|---|
| Individual / Free | Free | Up to two seats, basic boards |
| Basic | A$19.76 (approx) | Unlimited items, 5GB storage, prioritized support |
| Standard | A$25.84 (approx) | Timeline/Gantt, automations, integrations |
| Pro | A$39.52 (approx) | Private boards, advanced columns, more automations |
| Enterprise | Varies (custom quote) | Advanced governance, SLA, dedicated support |
Prices above are approximate conversions and representative plan summaries from public pricing guides; exact A$ amounts may vary by region, promotions or product variant. Always confirm the plan you purchased when checking billing terms.
How cancellations typically work for Monday subscriptions
Notice periods and refund rules are set out in Monday’s billing terms and help articles and differ between monthly and annual billing. Key structural points are consistent across the documentation: subscriptions renew automatically unless notice is given, annual plans can have limited prorated refunds under specific timing rules, and monthly renewals are generally non-refundable.
Most accounts are tied to an administrator and to a billing cycle. Subscriptions billed annually are eligible for a prorated refund if cancelled within a defined short window after purchase; recurring monthly charges are usually final for the paid period. Expect account access and data-handling behaviour to be determined by the platform’s cancellation and deletion policy.
Customer experience with cancellation
What users report
Public reviews and forum posts show a mixed set of experiences when users cancel. Some users report smooth, timely refunds for eligible annual cancellations, while others describe difficulty obtaining refunds after auto-renewal or disagreement over proration calculations.
Examples from review sites include short quoted frustrations such as: "They WILL NOT GIVE A REFUND!!" and "Watch for auto-renew scam", which reflect common themes around unexpected renewals and refund denials in complaint threads. These are verbatim user comments drawn from public review pages.
Recurring issues and practical takeaways
Users commonly report these patterns: renewal timing surprises, disputes about prorated amounts after downgrades or seat-count changes, and delays or denials when requests fall outside the stated eligibility window. Many reviewers emphasise keeping objective records and checking the invoice line items for seat counts and add-on charges.
Practical takeaways from multiple customer reports: know your renewal date, track who is an account admin, confirm the billing frequency and the effective date for any plan changes. Document every interaction and the transaction reference for refunds or disputes.
Trial periods, billing cycles and refund eligibility specific to Monday
Trial terms matter because the trial end date triggers the first paid charge. If you move from a trial to a paid annual plan, the platform’s refund policy may allow a prorated refund only if the cancellation and refund request occur within a short, specified window after purchase. Monthly renewals are typically excluded from refunds for the paid period.
Notice requirements: the provider’s documents note a 30-day notice requirement before the subscription end date to avoid unintended renewal for existing customers. Missing that window is a frequent cause of auto-renew billing complaints.
| Scenario | Typical outcome for Monday |
|---|---|
| Annual plan cancelled within initial refund window | Possible prorated refund; account closure and blocked access may occur upon refund initiation. |
| Annual plan cancelled after refund window | No refund for the unused portion in many cases; subscription usually runs to the end of paid term. |
| Monthly renewal | Refunds typically do not apply to monthly renewals. |
Documentation checklist
- Proof of purchase: invoice or billing statement showing plan type, charge date and amount.
- Account admin record: who authorised the subscription and the account identifier.
- Renewal date: a screenshot or exported invoice showing the next due date.
- Trial start/end: evidence of trial activation and the first paid charge date.
- Communication log: timestamps and summaries of any interactions, including case or ticket numbers if provided.
- Exported data: any important project data exported before account closure.
Common pitfalls and mistakes to avoid
- 1. Missing the 30-day notice window - renewals often occur automatically and late cancellations commonly fail to prevent the next billing period.
- 2. Ignoring seat-count changes - adding or inviting users can trigger pro rata or tier changes that increase charges unexpectedly.
- 3. Assuming monthly refunds are available - monthly renewals are typically non-refundable for the paid period.
- 4. Not exporting data before account closure - some platforms block access immediately on refund initiation, so save critical exports first.
- 5. Relying on verbal assurances only - always record reference numbers and timestamps for any promise of credit or refund.
Disputes, chargebacks and escalation
If a billing dispute arises, use your documentation to clearly establish dates, amounts and account actions. Financial institutions have their own timelines for chargebacks; gather invoices, payment receipts and any written statements that support your case.
When assessing a chargeback or dispute, financial providers typically require proof that you tried to resolve the issue with the merchant. Keep clear, date-stamped records of your attempts and the merchant’s responses. Avoid projecting outcomes; the evidence will determine the next steps.
Basic consumer rights that matter for Monday
Consumer guarantees for digital services mean a subscription should be delivered with due care and fit for purpose; major faults can justify a refund or other remedy. However, changes of mind generally do not attract an automatic refund for access to digital content after supply has begun. Apply these principles to your account when evaluating any refund claim.
Regulatory reforms and laws around subscription contracts are evolving and may introduce cooling-off or clearer repayment timelines in future legislative changes; check official guidance if your case raises complex legal questions.
Refund and eligibility quick-reference table
| Item | Monday typical position |
|---|---|
| Annual purchase refund window | Prorated refund possible if requested within a short eligibility window after purchase; account may be closed on refund. |
| Monthly renewal refund | Generally not refundable for the paid month. |
| Proration for upgrades/downgrades | Proration calculations apply but may be contested; keep records of seat changes and effective dates. |
Address
- Address: 55 Market St. Sydney NSW 2000, AUS
What to do after cancelling Monday
After cancellation, verify your next billing statement and confirm no further charges for the subscription period. Keep exported project data and retain invoices for at least 12 months in case of future disputes.
If you receive an unexpected renewal or charge, compare transaction timestamps to your documented cancellation date and collect all supporting records before lodging a dispute with your payment provider or seeking a remedy under consumer law. Consider reviewing account user lists, seat allocations and billing history to prevent recurrence.
Finally, if refund eligibility is unclear, escalate with clear documentation and set a personal follow-up timetable: record the date you expect a response, monitor your bank statement for the expected refund timeline, and keep a concise evidence pack ready should you need to lodge a formal dispute.