Cancellation service N°1 in United Arab Emirates
Contract number:
To the attention of:
Cancellation Department – Movavi
Sharjah Media City Freezone - Shams Al Messaned - Al Mutsannid Suburb
124181 Sharjah
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Movavi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Movavi: Complete Guide
What is Movavi
Movavi is a consumer-focused multimedia software company that offers video editing, conversion, screen recording and related creative tools under both subscription and perpetual licence options. The product line includes standalone apps (video editor, converter, screen recorder), bundled suites and optional effects packs and plugins aimed at creators who want quick workflows rather than professional-grade complexity.
Movavi sells monthly, yearly and lifetime licences for different apps and bundles and advertises short trial periods plus a money-back guarantee on many purchases. The company lists product-level options (single app, suite or effect packs) and recurring subscriptions alongside one-time licences on its purchase pages.
Customer experience with cancellation
What users report
Public reviews show a mix of straightforward purchase experiences and recurrent complaints around subscription handling and refund outcomes. Some reviewers praise ease of use and value for money, while others report frustration with unexpected charges, trial-to-paid transitions and delays handling refund requests.
On community forums and discussion threads customers describe being charged for add-on services they did not expect and encountering multi-step account states that appear active after an attempted stop. Several posts describe long wait times to resolve billing disputes and a small number of escalations that were only resolved after follow-up.
Recurring issues and practical takeaways
Two recurring themes from user feedback are timing and documentation: charges often arrive at renewal, and customers who kept clear receipts and timestamps recovered funds more quickly. Another theme is platform differences: purchases made through app stores or third-party sellers are governed by those platforms’ rules, which can complicate refund paths.
Practical takeaway: keeping concise proof of purchase and knowledge of the specific plan type simplifies dispute resolution and speeds any eligibility checks for refund policies stated by the vendor.
How cancellations and billing typically work for Movavi subscriptions
Movavi subscriptions are structured on billing cycles: monthly, annual or one-off lifetime licences. Recurring subscriptions normally auto-renew at the end of each billing period; Movavi’s product pages and support resources note renewal timing and trial-to-paid transitions for specific products.
Refund eligibility depends on the product and timing: many Movavi pages reference a 14-day money back guarantee for desktop products and suites, while some bundles or promotions may carry other terms. Check the product description that accompanied your purchase for the exact guarantee.
Proration and renewals: Movavi’s public materials make customers aware that subscription renewals are processed automatically. Whether a partial-period prorated refund is available varies by product and purchase channel; Movavi’s stated refund window is the primary determinant of entitlement to a full refund for an initial purchase.
App-store versus direct purchases: mobile app in-app purchases and subscriptions appear in App Store listings, which means the app store operator’s rules and refund windows will normally govern those transactions. This distinction affects where to escalate an eligibility question.
Short note on consumer guarantees and Movavi
Under the Australian Consumer Law, digital goods and services must meet consumer guarantees and you may be entitled to a remedy if software is faulty or does not perform as represented. This statutory protection sits alongside Movavi’s advertised refund guarantees and cannot be contracted away. If Movavi’s product fails to meet guarantees, remedies may include refund, repair or replacement depending on the seriousness of the fault.
Documentation checklist
- Order reference: keep the transaction or order number shown on your receipt.
- Payment evidence: screenshot or statement line showing the charged amount and date.
- Account identifier: the email or account name used to buy the licence.
- Licence key or receipt PDF: store the activation key and any licence PDF delivered after purchase.
- Trial activation timestamps: note when a trial started and when a charge first appeared.
- Support correspondence: preserve dates and short notes of any replies or ticket IDs.
- Product usage evidence: useful if showing non-usage for a trial-to-paid dispute.
- Terms snapshot: save or screenshot the product page or terms that applied at purchase time.
Common pitfalls and mistakes to avoid
- 1. Assuming all purchases are treated the same - app-store and direct purchases follow different rules.
- 2. Waiting until after renewal to look for documentation - missing pre-renewal records makes disputes harder.
- 3. Relying on memory for dates and amounts instead of saving receipts and screenshots.
- 4. Ignoring trial terms - bundled trials (for effects or add-ons) can convert into separate paid items if not tracked.
- 5. Overlooking promotional fine print - discounted renewals or bundle pricing can have distinct refund terms.
Subscription plans at a glance
| Plan | Billing cycle | Typical AU pricing | Refund window advertised |
|---|---|---|---|
| Single app subscription (video editor, converter, recorder) | Monthly / yearly | A$Varies | 14 days (product page basis) |
| Bundled suite (editor + converter + recorder) | Yearly / lifetime | A$Varies | 14 days (some bundles) |
| Effects packs / add-ons | Monthly / one-off | A$Varies | Varies by item |
Feature comparison by plan type
| Feature | Monthly | Yearly | Lifetime |
|---|---|---|---|
| Access to updates | Included while active | Included for the year | Included per licence terms |
| Priority support | Sometimes included | Often included with bundles | Depends on licence |
| Refund eligibility | Subject to 14-day or vendor terms | Subject to 14-day or vendor terms | Limited after delivery |
How to approach a disputed charge or refund request
First, collect the items from the documentation checklist and identify whether the purchase was made directly through the vendor, via an app store or a reseller. That purchase channel determines which terms and refund window apply.
Next, compare the date of charge to the advertised money-back guarantee and trial terms that applied when you purchased. Movavi’s pages reference a 14-day guarantee for many desktop products; exceptions can apply so check the original product page content you used.
If you consider the product faulty or materially not as described, the Australian Consumer Law may provide additional rights beyond any advertised guarantee. Keep a short note explaining the problem, when it started and any troubleshooting steps you attempted.
Escalation and dispute handling: what to expect
Users report variable response times for billing disputes; expect that some cases are resolved quickly and others need repeated follow-up. Public reviews show that clear, dated documentation significantly increases the chance of a timely resolution.
If a vendor refund outcome is unsatisfactory, you can evaluate formal dispute options available through your payment method or consumer protection channels. Keep written records of each step; they are the primary asset in any escalation.
Address
- Address: Sharjah Media City Freezone - Shams Al Messaned - Al Mutsannid Suburb - P.o. box 124181l
What to do after cancelling Movavi
Monitor your bank and card statements for at least two billing cycles after the cancellation period to confirm no unexpected renewals or residual charges appear.
Retain the documentation checklist materials and record the final billing date and any confirmation text or reference you received at the time of cancellation.
Check licence keys and local copies of any content you created; export or back up project files and activation keys so you can preserve your work if access to a paid feature ends.
If a charge recurs after cancellation, compile the documentation and use your payment provider’s dispute or chargeback channel if it’s appropriate; clearly explain dates, amounts and the vendor’s response timeline.
Finally, consider adjusting automated payment methods used for digital subscriptions and maintain a simple subscription register that lists renewal dates and licence types to prevent surprises in future billing cycles.