Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mynetdiary
621 NW 53rd St., Suite 240
33487 Boca Raton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mynetdiary service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Mynetdiary: Complete Guide
What is Mynetdiary
MyNetDiary is a freemium nutrition and weight-tracking service that offers a free food diary and optional premium features such as wearable sync, advanced nutrient analysis and AI meal recognition. The product is delivered as mobile apps and web access, and premium functionality is sold as time-limited subscriptions and occasional lifetime licences. MyNetDiary markets advanced tracking for macros, micronutrients and diabetes-related metrics and maintains a large food database that includes local food labels.
The company publishes multiple purchase options and in-app purchase price points on app stores; available AU price points have included monthly and annual premium plans and varied premium tiers and lifetime options. Pricing observed on Australian app store listings shows multiple in-app purchase entries including monthly and annual premiums and a lifetime tier.
Customer experience with cancellation for Mynetdiary
What users report
Users across review sites and forums report a mix of positive product experiences and frustration with renewal and refund outcomes. Positive feedback highlights reliability of the food database and tracking features. Negative feedback commonly mentions surprise renewal charges, delays or friction in obtaining refunds for renewed subscriptions, and differing outcomes depending on whether the purchase was made through an app store or directly.
Recurring issues and practical takeaways
Reported patterns include: unexpected renewals from app-store billed subscriptions, phone or chat experiences that redirect refund responsibility to the payment provider, and variable response times from support when billing disputes arise. Several reviewers note that app-store purchases are handled by Apple or Google and that refund requests to those providers produced different outcomes than requests made to the developer.
How cancellations typically affect Mynetdiary subscriptions
Contractually, MyNetDiary states subscriptions are billed in advance and that fees are generally nonrefundable; the Terms indicate no proration for cancelled subscriptions and that lifetime purchases are not refundable. This is a key contractual constraint that determines refund eligibility.
Billing cycle and renewal timing - For time-limited subscriptions the service charges at the start of the billing period and typically renews automatically at the end of that period unless the renewal is otherwise prevented by the billing platform. The company’s public terms and app-store listings indicate renewals commonly occur within 24 hours before the period end.
App-store versus direct billing - Purchases made through third-party app marketplaces are subject to the app store provider’s billing and refund rules. In those cases the store controls refund decisions and the developer’s role is limited to providing usage data on request. Direct purchases that use the developer’s own billing route are governed by the provider’s Terms of Use and may have different refund outcomes.
Proration and unused periods - The published terms explicitly state that fees are nonrefundable and that MyNetDiary does not prorate fees for canceled subscriptions. Consequently, termination during an active billing period is commonly processed without monetary credit for unused time.
Cooling-off and consumer remedies - Contract language sets expectations, but statutory consumer protections may still apply in limited circumstances (for example where there is a misrepresentation or the digital content is not as described). If a statutory remedy is pursued, the route and required evidence will depend on the purchase channel and local consumer law. Keep the contractual Terms as the baseline for entitlement analysis.
Documentation checklist for Mynetdiary-related cancellations and disputes
- Subscription record: retain the original purchase receipt showing plan, price and transaction date.
- Billing statements: keep bank or card statements that show the charged amounts and dates.
- App-store receipts: preserve any order confirmation or receipt emails issued by the app store provider.
- Terms snapshot: save a copy or screenshot of the Terms of Use and the version date that applied at the time of purchase.
- Usage logs: if relevant, export or screenshot account usage that can substantiate whether the service was accessed.
- Dispute record: keep a concise log of any communications you have had about the charge, with dates and summary of the response.
Practical legal considerations and consumer rights relevant to Mynetdiary
Contract vs statutory rights - The Terms of Use set contractual expectations, but consumer protection laws can provide additional remedies where a product is defective or the seller has engaged in misleading conduct. When assessing options, compare the Terms to statutory guarantees to identify any potential inconsistency.
Who controls refunds - If the transaction was processed by an app marketplace, that marketplace generally controls initial refund decisions; the developer may assist by providing account usage data but typically does not unilaterally cancel or refund an app-store transaction. For direct purchases the developer’s refund policy governs unless overridden by consumer law.
Evidence threshold for disputes - Successful disputes commonly require documentary evidence: receipts, bank statements, precise dates of use and a link between the charge and the subscription product. Maintain a clear timeline.
Subscription plans and pricing (AU examples for Mynetdiary)
| Plan or route | Example AU price points | Notes |
|---|---|---|
| Monthly premium (app store entries) | A$8.99 - A$13.99 | App-store listings show multiple monthly in-app purchase options; specific amounts depend on the listing and tier. |
| Annual premium (app store / web promotions) | A$59.99 - A$89.99 | Annual options observed on store listings and reseller pages; promotional prices have been reported at lower rates. |
| Lifetime premium | A$99.99 - A$199.99 | Lifetime options appear on app-store in-app purchase lists; terms define lifetime as a long-duration licence. |
Billing route comparison for Mynetdiary purchases
| Aspect | App-store purchase | Direct/developer purchase |
|---|---|---|
| Who issues the charge | App store provider (Apple or Google) issues the charge and processes payment. | Developer or payment processor contracted by developer issues the charge. |
| Primary refund decision-maker | App store provider decides on refunds subject to its policies. | Developer policy and Terms apply; consumer statutory law may override. |
| Renewal notices and timing | Renewal receipts and timing are governed by app store rules and notifications. | Developer billing schedule and Terms determine renewal timing and notices. |
Common pitfalls and risks reported by Mynetdiary users
- Unexpected renewals: renewal charges appearing after a long dormancy or when the user believed the subscription was ended.
- Nonprorated refunds: the Terms state there is no proration for cancelled subscriptions, meaning partial-period credits are generally not available.
- Channel confusion: different refund processes for app-store versus direct purchases can lead to delays and misdirected requests.
- Support response times: some reviewers report slow or incomplete responses when raising billing disputes.
What to expect after initiating a cancellation with Mynetdiary
Termination effect - Per the Terms, cancelling a premium subscription typically terminates future renewals but does not necessarily result in any refund for the current paid period; access to premium features may remain until the period expires. Verify how long paid access lasts under the Terms.
Data and account access - The service permits continuation on the free tier after a premium subscription ends. Account data retention and deletion are governed by the privacy policy and Terms; if you need data exported or deletion assessed, check those contractual provisions for required conditions and retention windows.
Possible follow-up actions - If a refund is sought, the likely routes and evidentiary needs differ by purchase channel. Be prepared to present receipts, transaction identifiers and a concise timeline of usage. Maintain formal records of any communications in case escalation or a formal dispute becomes necessary.
Address
- Address: MyNetDiary Inc. 621 NW 53rd St. Suite 240, Boca Raton, FL 33487
What to do after cancelling Mynetdiary
Actionable next steps focus on protection and record-keeping: retain receipts, check subsequent billing statements carefully for unexpected charges, document any disputed transactions and preserve a copy of the applicable Terms of Use as dated when you purchased.
If a charge persists after cancellation, gather the documentary evidence described above and assess whether the charge was made by a third-party app store or the developer’s billing system, since the remedy path differs by route. If consumer law remedies are considered, identify the statutory basis for relief (for example misrepresentation or failure to supply agreed digital content) before lodging a formal complaint with any regulator or payment provider.
Finally, maintain a clear timeline and contemporaneous records: these are the most effective tools in any dispute or formal consumer claim involving subscription renewals and refund requests.