Servicio de cancelación N°1 en Australia
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Myob Essentials.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
How to Cancel Myob Essentials: Complete Guide
What is Myob Essentials
Myob Essentials is a cloud-based accounting subscription tailored to small businesses and sole traders for bookkeeping, invoicing, BAS reporting and basic payroll workflows. It has historically been offered under the Essentials branding and is being migrated into the broader Myob Business product family, which has tiered plans that include Lite, Pro and AccountRight levels with variable feature sets and payroll add-ons.
From a financial perspective, Essentials sits in the low-to-mid price band for packaged accounting software and is positioned for businesses that prioritise BAS compliance and straightforward payroll. Pricing promotions and partner discounts are common, so effective cost management requires tracking promotional terms, minimum terms on offers and any employee-based payroll fees.
Subscription plans and pricing snapshot
The product family that includes Myob Essentials has multiple monthly and annual plans. Below are current published examples of plan pricing and positioning on Myob's site; promotions and introductory discounts may apply and some offers attach minimum terms. Use these figures only as a planning reference.
| Plan | Typical positioning | Displayed price (example) |
|---|---|---|
| Lite | Sole traders, basic bookkeeping, up to 2 employees payroll option | A$91.80/year (yearly display on site) |
| Pro | Growing small business, unlimited bank connections, expanded reports | A$113.40/year (yearly display on site) |
| AccountRight Premier | Complex businesses, multi-location, advanced inventory and payroll | A$97.50/month (promotional monthly display) |
These listings are the website-displayed examples and may reflect promotional pricing or temporary discounts. Many customer offers have minimum commitment clauses; if an offer has a minimum term, early cancellation may trigger payment obligations for the remaining discounted period.
How cancellations typically work for Myob Essentials
Myob's terms state that Essentials-style subscriptions renew on a rolling monthly basis and that subscribers are required to give at least 10 days' notice before the next billing date to avoid automatic renewal for a further month. The effective cancellation date is normally the last day of the current subscription period; access commonly continues until that date. Myob also states no refunds are provided for partial periods unless required by law or otherwise agreed.
When contract changes are notified by Myob (for example product consolidation or fee changes), customers are usually given a right to terminate the subscription and may be entitled to a refund for any prepaid fees covering the period after termination takes effect. Such rights are subject to the terms and to any special offer minimum terms.
Customer experience with cancellations
What users report
Public reviews and community posts show a range of experiences. Some users report straightforward account closure and prompt processing when cancellations were requested with adequate notice. Others report friction, unexpected renewal charges after a business sale or inactivity, and long waits for resolution. Forum thread titles and posts sometimes summarise the problem bluntly, for example a user thread titled "So hard to cancel subscription" describing unexpected charges after a sale.
On help pages, Myob advises finalising payroll tasks, outstanding super obligations and Single Touch Payroll reporting before ending a payroll-enabled subscription. It also notes processing windows for cancellation requests and for credit/refund requests submitted under account management.
Recurring issues and practical takeaways
From a financial-adviser lens, recurring issues fall into three groups: timing and notice windows, prepaid discount minimum terms, and account ownership ambiguity (who is the subscriber). Each can create unexpected charges or collection risks if left unmanaged.
Practical takeaways: track the billing cycle and required notice window, record any promotional minimum term clauses, and ensure the subscription's named subscriber aligns with the business sale or restructure. Also finalise payroll and reporting obligations before the subscription end date to avoid regulatory gaps.
Legal and consumer-rights considerations relevant to Myob Essentials
Terms of service set out notice periods and renewal rules, but statutory consumer guarantees and unfair contract term protections can apply where a small business or consumer is affected. If a prepaid discount imposes a minimum term, cancellation liabilities for that period are typically enforceable if clearly stated; however, unconscionable or hidden practices can attract regulatory review. From a practical perspective, document all communications and any prepayment terms.
Documentation checklist
- Account statement: most recent billing statements showing charges and next renewal date.
- Subscription terms: the Terms of Use or printed offer that includes notice periods and any minimum terms.
- Proof of payment: receipts for prepaid periods and promotional discounts.
- Ownership records: documents showing who is the registered subscriber (business sale agreements if relevant).
- Payroll finalisation evidence: last pay runs, S T P finalisation and superannuation clearance where applicable.
- Dispute records: any support tickets, dates of contact attempts and notes on outcomes.
Billing, refunds and proration specifics for Myob Essentials
Myob's terms specify automatic monthly renewal and require notice at least 10 days before renewal to avoid the next charge. They also state they do not provide refunds or credits for partial subscription periods unless expressly set out in the terms or required by applicable law. If you prepaid for a future period and a valid termination right is exercised under the terms, a refund for the unused period may be available.
From a cashflow optimisation viewpoint, cancelling before a billed annual period starts can preserve working capital. Conversely, if a prepaid annual discount locks in a lower rate and the business can use the service, it may be cheaper to retain the subscription for the prepaid period than to cancel early and pay a higher month-to-month rate later. Always compare the effective monthly cost after discounts when making the choice.
| Consideration | Financial impact |
|---|---|
| Prepaid annual discount with minimum term | May require pay-out of remaining discounted period if cancelled early - increases short-term cash cost |
| Monthly rolling subscription | Avoids long-term lock-in but requires attention to 10-day notice window to prevent renewal |
| Payroll enabled subscription | Must finalise payroll and related reporting first; failing to do so can create regulatory or late-payment costs |
Alternatives and cost comparison
When assessing whether to cancel, compare the recurring cost and the value delivered by alternatives. Two common competitors in this space are Xero and QuickBooks; their plans and price points vary and occasionally change, so check current offers when comparing. Below is a snapshot based on recent published plans for planning purposes.
| Product | Positioning | Example monthly pricing |
|---|---|---|
| Myob Business (successor to Essentials) | Integrated workflows, BAS, payroll add-ons | Examples shown on site range from A$91.80/year to A$97.50/month depending on plan and promotion. |
| Xero | Strong app ecosystem and bank feeds | Tiered plans typically range from about A$35/month to higher tiers; exact matching depends on plan selection. |
| QuickBooks | Simple onboarding and bundled support | Published Australian pricing varies by plan and promotions; check official pricing for current figures. |
Disputes, chargebacks and escalation
From a financial-control perspective, if an unexpected renewal charge posts after you believe the subscription was ended, reconcile bank statements, collect your documentation checklist items and raise the issue promptly with the provider through the customer support escalation channels described in their terms. If the provider does not resolve the charge and you believe it breaches the contract or consumer protections, you may consider raising a dispute with your card issuer or a consumer agency after attempting resolution with the provider. Keep evidence of dates and amounts.
Be mindful that chargeback outcomes vary; banks will assess whether the charge was authorised and whether the merchant complied with its stated notice rules. The stronger your documentary trail (subscription terms, billing dates, proof of termination request), the better the position when disputing a renewal.
Address
- Address: PO Box 73, Richmond VIC 3121
What to do after cancelling Myob Essentials
Immediately reconcile your final billing statement and confirm the subscription end date so you know when access and any billing obligations cease. Preserve the final export of accounting data, BAS and payroll records; this supports tax and regulatory continuity and enables migration if you switch providers.
From a budget optimisation viewpoint, review whether retaining any paid period gives better value than paying out an early termination of a discounted term. Plan the timing of software migration and the cost of dual subscriptions if overlap is needed. Use the documentation checklist to support any refund or dispute claims.
Finally, treat cancellation as an opportunity to re-evaluate recurring software spend: compare effective monthly cost after discounts, feature fit against business needs, and the administrative burden of vendor interactions in your value-for-money assessment.