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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Noteburner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Noteburner: Complete Guide
What is Noteburner
Noteburner is a commercial developer of desktop software that converts streaming audio and other digital media into common file formats for offline use. The product family includes platform-specific converters and an all-in-one music tool offered under time-limited subscription plans and lifetime licences. Noteburner markets monthly, annual and lifetime licences and states that some plans auto-renew by default.
Use cases cited by customers include offline listening, format conversion and library migration across devices. The company publishes a refund policy that differentiates between subscription and lifetime licences and sets short windows for subscription refunds.
How cancellations typically work for Noteburner subscriptions
Framework: Noteburner sells licences that may be billed on a recurring basis. Subscriptions generally renew at the end of each billing cycle unless renewal is disabled prior to that date; proration, entitlement to a refund and access after renewal depend on the licence type and timing. Noteburner’s own terms and order pages describe automatic renewal for monthly and yearly plans.
Notice periods and cooling-off: Noteburner’s published refund policy sets a 5-day refund window for subscription-based plans and a 30-day window for certain lifetime licences. These time limits are policy-based and interact with statutory consumer guarantees. If a renewal charge is older than the stated refund window the vendor’s policy may decline a refund.
Proration and access after cancellation: In many subscription models the service remains accessible until the paid period ends; whether a merchant offers a pro-rata refund for unused time depends on the seller’s policy and any applicable consumer-law remedy. Noteburner’s policy explains that some automatic renewals will not be refunded after the short refund window.
Customer experience with cancellations
What users report
Independent review platforms show mixed feedback. Many customers praise the software’s conversion quality and responsive support, and others report issues with unexpected renewals, delayed communications and constrained refund windows. Trustpilot contains multiple reports where support responded and reversed renewal charges in certain cases.
Other public sources and site reviews note that pricing and refund rules differ by product and that some users initiated bank disputes (chargebacks) when they could not obtain refunds within the vendor’s policy window. Online consumer-safety sites have flagged both positive and negative experiences.
Recurring issues and practical takeaways
- Short refund windows: Noteburner applies a 5-day refund rule to subscription plans; requests after that period are frequently declined.
- Auto-renewal complaints: Customer reports commonly mention unexpected or disputed renewals and the need to engage support promptly.
- Support responsiveness varies: Several reviews describe timely resolution; others record slower replies or case-by-case handling.
Documentation checklist
- Proof of purchase: order number, transaction date, merchant name as shown on the card or PayPal statement.
- Billing evidence: statement line showing the exact charge and the charge date.
- Licence details: product name, licence type (monthly/yearly/lifetime), licence code or activation identifier if supplied.
- Terms snapshot: copy or screenshot of the vendor’s refund policy, subscription description and any renewal notice you received.
- Interaction log: short factual notes of any communication with the vendor (date, time, channel used, summary of response).
- Operational evidence: screenshots showing access loss, cancellation confirmations (if any), or functional failures that support a remedy claim.
Subscription plans and approximate pricing
| Product/plan | Published price (USD) | Approximate price (A$) | Notes |
|---|---|---|---|
| Amazon music recorder - 1 month | $14.95 | Approx A$22.35 | Auto-renews monthly; 5-day refund window noted on product pages. |
| Amazon music recorder - 1 year | $44.95 | Approx A$67.20 | Auto-renews yearly; refund policy differs by licence type. |
| Amazon music recorder - lifetime | $89.90 | Approx A$134.40 | One-time payment; 30-day money-back guarantee for some lifetime licences. |
| Music One - 1 month | $29.95 | Approx A$44.75 | Listed as time-limited promotional pricing on product page. |
| Music One - 1 year | $79.90 | Approx A$119.30 | Auto-renews yearly; advertised as time-limited offer. |
| Music One - lifetime | $149.90 | Approx A$224.00 | One-time licence; lifetime upgrades stated on product listing. |
Plan comparison and refund windows
| Plan type | Renewal | Vendor refund window | Typical business practice |
|---|---|---|---|
| Monthly subscription | Auto-renews monthly | 5 days for subscriptions (per Noteburner) | Access maintained to end of paid period; refunds often limited after short window. |
| Yearly subscription | Auto-renews yearly | 5 days for subscriptions (per Noteburner) | Annual plans commonly pro-rate rarely; vendor discretion applies. |
| Lifetime licence | One-time, no renewals | 30 days for lifetime licences (per Noteburner) | Refunds subject to usage and policy exclusions. |
Disputes, chargebacks and consumer law
Legal framework: Digital content and subscriptions remain subject to the Australian Consumer Law (ACL). If a digital product is not of acceptable quality, not fit for purpose, or materially different from its description, consumers may be entitled to a remedy such as repair, replacement or refund under the ACL. The regulator has pursued cases where suppliers limited or misrepresented refund rights for digital content.
Practical implications for Noteburner users: A vendor’s short internal refund window does not necessarily extinguish statutory rights. If Noteburner’s product fails to meet the basic guarantees, a buyer can reasonably raise an ACL-based claim and rely on statutory remedies, independent of the merchant’s policy.
Chargebacks: Banks and card networks allow disputes for unauthorised or incorrect charges; a chargeback is a commercial remedy and may be appropriate where the vendor refuses a lawful refund. Consequences include a contested process and potential escalation; keep documentation and expect the acquirer to request evidence.
What to expect after you cancel a Noteburner subscription
Access and licence status: Following a cancellation or expiry, access is commonly retained until the paid period concludes; lifetime licences are typically disabled if a full refund is issued under vendor policy. Noteburner’s order and refund pages state that refunded licences should be uninstalled and the licence disabled.
Refund timing and payment reversal: If a refund is granted, processing times vary by payment method and acquirer; card refunds may take several business days to appear. Where a bank dispute/chargeback is used, resolution timelines depend on the issuer and the evidence provided.
Records and further steps: Retain all transaction records and any written statements of outcome. If a statutory remedy is asserted, identify the specific ACL guarantee relied upon and supply evidence of the defect or misrepresentation. Consider lodging a complaint with consumer protection authorities if resolution fails.
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