Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Octane
Isis Way Minerva Business Park
PE2 6QR Peterborough
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Octane service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
10/01/2026
How to Cancel Octane: Complete Guide
What is Octane
Octane is a monthly magazine focused on classic and performance cars, offered as print, digital, or combined print+digital subscriptions. The publisher markets trial offers followed by automatic renewal and multiple billing rhythms (single issue, 6-issue, 12-issue and single-payment multi-year options). This article uses Octane’s official subscription pages for plan structure and cross-checks local AU reseller pricing and public reviews to explain typical cancellation and refund outcomes for subscribers in the local market.
How Octane subscriptions are structured and billed
Octane sells digital-only and print+digital packages with trial pricing followed by recurring charges; common products include a 12-issue digital package and 6- or 12-issue print+digital packages that automatically renew unless cancelled. The publisher’s site lists trial and recurring GBP prices and notes automatic renewal on rolling plans.
For AU buyers, reseller channels show local A$ listed prices for the same product lines: single digital issue and 12-issue digital bundles appear with explicit A$ amounts on local reseller pages, while print+digital 6- and 12-issue bundles also have A$ figures. These local listings can affect your outlay and refund expectations.
| Octane plan (AU examples) | Typical AU price |
|---|---|
| Single digital issue | A$11.17 |
| Digital 12 issues (annual digital) | A$114.07 |
| Print + digital 6 months (6 issues) | A$127.60 |
| Print + digital 12 months (12 issues) | A$250.80 |
Customer experiences with cancellation
What users report
Public feedback includes common themes: billing persistence on auto-renew, occasional missing deliveries despite being charged, and mixed clarity around refunds for unfulfilled issues. Some users have reported that auto-renew payments continued despite believing their subscription was inactive.
App store metadata for Octane notes that subscriptions are auto-renewing and that “no cancellation of the current subscription is allowed during active subscription period,” a condition that several reviewers referenced when disputing immediate cancellations or refunds. That language appears across regional app store listings and is reflected in user complaints about not receiving expected credit or delivery after renewal.
Recurring issues and practical takeaways
Recurring issues identified from reviews and reseller pages include: unclear treatment of trial periods versus recurring billing; reseller refund policies that vary (some AU resellers note “sorry, no refunds” for particular international titles); and delivery lag for international print copies that complicates claims about non-delivery.
Practical takeaway: the outcome of a cancellation or refund claim often depends on the purchase channel (publisher direct, reseller, or app-store purchase) and the exact terms printed at purchase. Keep records that show how and when you bought Octane and which price or offer applied.
Key financial mechanics to expect with Octane
Auto-renewal timing: Octane’s product pages and app-store listings indicate renewal on a recurring schedule (monthly/6-month/annual) and that renewal fees match the initially charged price or the then-current price. This affects budgeting: an annual print+digital plan will re-bill one year after purchase unless cancelled before the renewal window.
Proration and access: typical magazine subscriptions offer continued access for the remainder of the paid period after cancellation; a publisher-managed subscription page states it will refund remaining unfulfilled issues in some packages, but reseller pages may carry different refund language. From a financial perspective, this means an early cancellation may not recover the full remaining nominal value if delivery or reseller policies limit refunds.
Documentation checklist for Octane subscribers
- Order confirmation: keep the original order receipt that shows the plan, price and purchase date.
- Payment records: keep card statements or receipts that show recurring charges and charge dates.
- Subscription terms: save or screenshot the specific terms shown when you subscribed (trial length, renewal timing, refund promise).
- Delivery evidence: where relevant, keep tracking, screenshots of missing issues or access logs for digital editions.
- Correspondence log: record dates and summaries of any contact you have with the publisher or reseller (no raw contact details listed here).
Refunds, cooling-off periods and consumer rights relevant to Octane
Cooling-off: Octane offers trial promotions (for example, promotional trial issues) followed by automatic billing; trial rules and any cancellation window are stated on the offer page and may vary by channel. Read the trial terms that apply to your specific purchase.
Refund policy variance: reseller pages for Octane sold into AU sometimes state “sorry, no refunds” for particular international titles, while Octane’s publisher pages advertise a money-back guarantee or refunds for remaining issues in some circumstances. This conflict is a financial risk: reseller-sourced purchases may limit refund options.
Australian consumer protections: under consumer guarantees, if Octane (or its reseller) fails to supply issues or digital access within a reasonable time, you may be entitled to a remedy, which can include a refund for the unfulfilled portion. If the service is substantially different from what was promised, stronger remedies may apply. These rights have been reiterated in regulator guidance on subscription services.
Disputes, chargebacks and escalation: financial options
Dispute timing: monitor bank/card statements and identify any unexpected charges quickly. Financial institutions typically have time-limited windows for card disputes; acting earlier increases the chance of recovery. From a financial perspective, document the charge, show the product was not delivered or access was denied, and be prepared to show your purchase terms.
Escalation route: if the publisher or reseller does not resolve a valid claim about non-delivery or misrepresented terms, regulators or local consumer affairs bodies may accept complaints about misleading subscription practices. Recent regulator actions in the subscription space show such escalations are viable when large numbers of consumers are affected.
| Channel | Billing owner | Common refund pattern |
|---|---|---|
| Publisher direct (Octane site) | Publisher | Publisher terms indicate refunds for remaining unfulfilled issues in some plans; terms vary by product. |
| Reseller (AU magazine sellers) | Reseller | Local AU price shown; some resellers list limited refund liability (check reseller page). |
| App stores (in-app purchase) | App platform | App-store rules often control auto-renewal and refund handling; app metadata for Octane flags limited cancellation during active periods. |
Common pitfalls and how they affect your finances
- Assuming identical policies: buying the same Octane product through different channels can change refund rights and price; check channel-specific terms before renewing.
- Missed renewal windows: automatic renewals are time sensitive; an unexpected renewal increases annual cost if not noticed in advance.
- Delivery lag vs continued billing: international print delivery delays can complicate refund claims and leave you paying for issues not yet received.
- Promotional stacking: buying successive promotional deals without checking overlap can mean paying for overlapping access periods.
Address
- Address: Isis Way Minerva Business Park Peterborough PE2 6QR
What to do after cancelling Octane
Monitor your bank and card statements for at least one full billing cycle after cancellation to verify that auto-renewal has stopped and no further unexpected charges occur. Keep the documentation checklist items ready in case you need to raise a dispute with your financial institution.
If you paid through a reseller and a refund was refused despite non-delivery or materially different service, consider lodging a complaint with the relevant consumer affairs agency and present the purchase terms, payment records and delivery evidence. Recent regulatory activity shows these complaints can trigger meaningful remedies where systemic issues exist.
From a budgeting perspective, compare the effective annual cost of your Octane plan against similar magazine subscriptions or a single-issue approach; if the annual outlay is not delivering commensurate value, reallocate the saved funds to higher-impact items in your personal budget. Considering that different channels carry different refund and delivery risk, channel choice should factor into that value calculation.
If you face an unresolved erroneous charge, act promptly: document the charge, gather supporting evidence of non-delivery or misrepresentation, and initiate a formal dispute with your payment provider within their time limits. From a financial optimisation standpoint, treat recurring subscription reviews as a quarterly discipline so small, unattended renewals do not erode discretionary spending.
Where relevant, convert any foreign-currency pricing into A$ when modelling your budget: for example, a £45.99 publisher-listed annual in-app price converts to approximately A$92.60 (approx) using live GBP-AUD rates on 6 Jan 2026; use up-to-date rates when planning.