How to Cancel Ourpact: Complete Guide

What is Ourpact

Ourpact is a parental control and family‑location service that offers device scheduling, app blocking, web restrictions and location features for families managing children’s iOS and Android devices.

The service offers a free tier plus two paid tiers, commonly called Premium and Premium+, with monthly and annual billing options and a 14‑day free trial for paid tiers. These plans support management of multiple child devices and add features such as automated screenshots and extended location history on the higher tier.

Published list prices are shown in US dollars on the official site; Australian pricing varies by marketplace and payment method. For reference, the listed USD amounts convert approximately to Australian dollars at mid‑market rates near A$1.50 per US$ at time of writing, so the published plan levels map roughly to the A$ amounts used in the pricing table below.

Cancellation mechanics for Ourpact

Billing route matters: subscriptions purchased via an app marketplace are billed by that marketplace, while direct purchases are billed through the web payment processor. This affects who handles billing disputes and refunds.

Subscriptions renew automatically each month or year unless cancelled before the next renewal date. The provider’s guidance notes that you should act with enough lead time before renewal to avoid an unwanted charge. In practice this means monitoring the renewal date and your billing statement.

Ourpact’s published refund stance is strict: the company states it does not provide refunds or partial credits for monthly or annual subscription purchases, and accounts are typically downgraded to a free tier after the paid term ends. If a free trial is cancelled during its period, the trial access continues until the trial expires.

Customer experiences with cancellation

What users report

Reviewers show a mix of technical praise for cross‑platform features and complaints about billing and reliability. Several public reviews describe being charged for a renewal despite attempts to stop a subscription and then being refused refunds. One reviewer wrote: "They charged me the full yearly fee and more $ 154 plus. They refuse to refund."

Other feedback highlights intermittent technical issues such as blocking inconsistencies or location accuracy problems, and mixed experiences with support responsiveness. Positive reports note useful scheduling and app‑blocking features when the setup is completed correctly.

Recurring issues and practical takeaways

Users frequently cite these recurring themes: unclear renewal timing, different rules depending on whether the purchase was via a marketplace or direct, and limited refund flexibility for paid periods already completed. These patterns mean billing route and timing are the most common factors behind disputes.

Practical takeaway: expect to retain paid features until the end of the paid term if a cancellation is accepted, and expect refund requests for already‑paid terms to be treated conservatively. Document any malfunction that you consider a major failure if you intend to pursue a refund under consumer law.

Subscription plans and approximate Australian pricing

Prices are derived from the vendor’s USD list prices and converted at an approximate mid‑market rate; final amounts depend on the marketplace, taxes, and currency conversion used by the billing provider. Use the official plan descriptions for precise feature differences.

Plan feature comparison

Feature lists and limits are taken from the provider’s published feature pages; confirm which features are included in each tier before purchasing.

How refunds, disputes and chargebacks work for Ourpact

The company’s stated position is no refunds or partial credits for completed subscription periods, though free trial cancellations preserve trial access until expiry. This policy is a core reference point in any refund conversation.

Because billing route differs between marketplace billing and direct web billing, the party responsible for processing refunds or reversing charges may differ. This distinction commonly affects how disputes are handled and the practical options available to consumers.

Under Australian consumer protections, digital services must meet consumer guarantees: if a subscription fails to deliver the core service or has a major fault, a refund or remediation may be required by law. However, minor issues may not automatically qualify for a refund. Keep this legal standard in mind when assessing whether to pursue a chargeback or a formal complaint.

If a charge appears to be unauthorised or a renewal occurs in error, document the transaction and your attempts to resolve it. Financial institutions and regulators have time limits and specific evidence requirements for disputes, so early, organised documentation increases your chance of success.

Documentation checklist

• Proof of purchase: transaction receipts, last four digits of card used, and the date of purchase.
• Billing statements: bank or card statements showing the charge you are disputing.
• Subscription details: plan name, renewal date and term length as shown in your account or receipt.
• Trial records: trial start and end dates if you used a free trial.
• Error logs: screenshots or notes showing failures, missing features, or technical problems.
• Communication log: dates and summary of all contacts, with what was requested and the provider’s response.
• Terms and policies: a copy or screenshot of the service terms, refund policy and any marketplace terms relevant to your purchase.

Common pitfalls and how to avoid them

• Timing: letting a renewal date pass without action often removes practical refund options for that billing cycle.
• Billing route confusion: assuming one set of refund rules applies when the charge was processed through a different party can delay resolution.
• Insufficient evidence: lacking receipts, timestamps, or screenshots weakens escalation to a financial institution or regulator.
• Ignoring free trial terms: not noting the trial window can lead to unexpected first charges when trial periods end.

Address

• Address: 12255 El Camino Real, Suite 125, San Diego, CA 92130, United States

What to do after cancelling Ourpact

After cancelling a paid subscription, expect the account to downgrade to the free tier at the end of the paid term and for paid features to remain active until that expiry; plan device management around that timing.

Practical next steps include: monitor bank statements for unexpected renewals, export any account data you need, change account passwords if you plan to stop using the service, and confirm any device‑level controls are adjusted to avoid unintended access gaps.

If you have an unresolved billing dispute, gather the documentation above and consider lodging a complaint with your financial institution and the appropriate consumer protection agency if the charge remains disputed. Consumer regulators may view blanket no‑refund statements as inconsistent with consumer guarantees in some circumstances.

Finally, if you rely on parental controls, prepare a replacement plan for device management and test any new setup before the paid term ends so the family’s controls remain continuous.