Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Perplexity
115 Sansome St, Suite 900
94104 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Perplexity service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Perplexity: Complete Guide
What is Perplexity
Perplexity is an AI-powered search and assistant platform that offers a free tier plus paid plans for heavier usage and advanced features. Subscribers on paid tiers get expanded "Pro" capabilities such as more high-quality model queries, image and document analysis, and priority support features compared with the free plan.
Perplexity sells individual consumer plans (free, Perplexity Pro, Max, and an Education Pro discount) as well as enterprise seats and API access. Pricing listed on the official plan pages is shown in US dollars, with monthly and annual cycles available for many tiers.
How cancellations typically work for Perplexity
Perplexity’s public billing guidance states that paid subscriptions convert back to the free tier at the end of the current billing period when a cancellation is executed, and that pausing subscriptions is not supported. This means access to Pro features usually continues until the paid cycle ends.
The help documentation distinguishes between platform types (direct subscriptions versus app-store purchases) and notes different refund and billing behaviours can apply depending on where the purchase was made. It also warns that deleting an account does not automatically terminate an active subscription.
On some platform billing pages Perplexity states there is no proration for certain plan switches and that refund and reactivation policies vary by region and payment processor. For example, the iOS billing guidance explicitly says prorated subscriptions are not created when switching from annual to monthly.
Customer experiences with cancellation
What users report
Public user reports show a mix of straightforward cancellations and a smaller number of contested cases. Several users report cancelling and seeing access persist until the billing cycle ended, which matches the official guidance.
There are also anecdotal reports of unexpected account downgrades or account holds tied to payment disputes, and examples where customers pursued refunds and faced delays while the payment processor or issuer investigated. One thread described receiving a notice titled "We've Canceled Your Pro Subscription" after the provider or processor acted on a disputed charge.
Recurring issues and practical takeaways
From public feedback the recurring issues are: timing mismatches between subscription and refund windows, uncertainty over which payment channel controls refunds, and occasional slow responses to disputes. These are visible in user threads and help-centre follow-ups.
Practical takeaway: verify the payment method and billing cycle shown on your records, keep precise timestamps, and expect processor-led holds or investigations to affect access and refunds. Users who raised disputes sometimes saw services suspended pending resolution.
Subscription plans and pricing (converted to AUD, approx)
| Plan | Listed price | Approx. A$ | Billing |
|---|---|---|---|
| Perplexity Pro (individual) | US$20 / month or US$200 / year | A$29.98 / month (approx) A$299.80 / year (approx) | Monthly or annual |
| Enterprise Pro (per seat) | US$40 / month or US$400 / year | A$59.96 / month (approx) A$599.60 / year (approx) | Per seat, monthly or annual |
Prices on the official plan pages are denominated in US dollars; AUD figures above are approximate conversions using a recent mid-market USD-AUD rate and are presented for local reference only. Always check live rates for a precise AUD cost at purchase.
Feature comparison
| Tier | Key features | Typical use |
|---|---|---|
| Free (standard) | Basic searches, limited Pro searches, basic file uploads | Casual queries and light research |
| Pro | Practically unlimited Pro searches, advanced models, image and document analysis, priority support | Frequent research, content creation, multi-modal queries |
| Enterprise | All Pro features plus private collaboration spaces, enterprise controls, audit logs | Team deployments and regulated use cases |
Feature descriptions come from Perplexity’s plan overview; exact limits and quotas can differ by plan and change over time.
Refunds, disputes and what to expect
Perplexity’s public notes say refund eligibility and timelines depend on where the subscription was purchased, regional laws, and account status. Refunds are handled differently by payment processors and app stores, and secondary refund requests may not be accepted after an initial decision.
If a payment dispute or chargeback is opened with your card issuer this can trigger a temporary suspension of service while the processor and bank investigate. Several user reports describe account access changes during such investigations.
Expect these common administrative timelines: processor investigations often take several business days to weeks; refunds, when approved, may also take time to appear with your bank depending on the processor or app-store policies.
Short note on consumer rights that matter for Perplexity
Australian consumer law provides guarantees for services and digital products: services must be provided with due care and skill and match the description. If Perplexity’s paid features materially fail to perform as described, consumer guarantees may entitle you to a remedy such as a refund or partial refund.
Business refund policies cannot lawfully override these basic consumer guarantees. If you believe statutory rights apply, you can raise the issue with the provider and escalate with consumer protection authorities if the outcome is unsatisfactory.
Documentation checklist
- Purchase receipt: transaction date, amount and merchant name
- Payment evidence: card statement line item or processor reference
- Account record: screenshot of plan name and purchase date from the time of subscription
- Billing cycle note: note the next renewal date shown on your records
- Communication log: short notes of any replies or reference numbers from support or your bank
- Dispute evidence: copies of any dispute/chargeback references from your card issuer if raised
Address
- Address: Perplexity AI, Inc. 115 Sansome St, Suite 900, San Francisco, California 94104, US
What to do after cancelling Perplexity
Monitor your billing statements for at least one full billing cycle after cancellation and note any unexpected charges. Keep the documentation checklist items organised in a single folder for quick reference.
If a charge appears after cancellation, compare dates and transaction IDs with your records and contact your card provider for a transaction query or dispute if you cannot resolve the charge through available support channels. Processor and issuer investigations are common and can affect both refund outcome and service access.
If you believe your statutory consumer rights apply because a paid feature did not work as described, reference the consumer guarantees when you raise the matter and consider lodging a complaint with consumer protection authorities if the provider’s remedy is inadequate.
Pro tips from cancellation specialists: keep a calendar reminder well before the next renewal; snapshot the plan page and price at purchase time; track whether the subscription was billed through an external platform or directly, because refund rules and timelines differ by billing channel. These small steps reduce friction and speed any dispute or refund process.