Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Photomyne
5 HaYarkon St.
5120156 Bene Beraq, Tel Aviv
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Photomyne service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Photomyne: Easy Method
What is Photomyne
Photomyne is a mobile-first photo scanning and cloud backup service that converts physical prints into digital albums, offers automatic enhancements and colourisation, and provides cross-device access via an account. The product is offered as a suite of scanning apps with free basic functionality and optional paid access that adds unlimited scanning, cloud backup and advanced tools such as colourisation and enhanced export. Photomyne distributes its paid access through in-app purchases and periodic promotions, including trial offers and time-limited plans.
The company markets monthly and annual auto-renewing subscriptions plus one-time or multi-year purchases in some stores; pricing and exact plan names vary by platform. App store listings for the iOS apps show multiple in-app purchase levels and membership options that have appeared in AU storefront listings.
Customer experiences with cancelling Photomyne
What users report
Public reviews and forum threads show a pattern of complaints and a smaller set of positive reports. The most frequent negative points are: unexpected charges after short trials, perceived difficulty getting refunds, and frustration about export speeds or limits when trying to retrieve large libraries. Some users explicitly reported being charged despite attempting to stop a trial, and others describe long export times or throttled downloads when moving data off the service.
Not all feedback is negative: several users praise the scanning convenience and automated enhancement features, and some note that once billing and exports are handled the app performed as expected. However, the dominant public threads about cancellations focus on billing disputes and perceived friction around refund requests.
Recurring issues and practical takeaways
From real user reports the recurring practical issues are: trial auto-renew timing, unclear prorated refund outcomes for partial billing periods, and long downloads when exporting large libraries. Several reviewers specifically mentioned a 24-hour auto-renew window described in the App Store policy text for Photomyne subscriptions.
Practical takeaway: anticipate export time and plan any data retrieval before a renewal; check the exact price shown by your device store as App Store listings show multiple AU price points; and treat refund requests as a separate process from stopping future renewals.
How cancellations typically work for Photomyne
Billing channel matters: Photomyne sells subscriptions through app marketplaces and occasionally via direct offers; the channel that processed your payment determines who handles renewals and refund rules. Marketplace purchases usually follow the marketplace rules for auto-renewal and refund eligibility, while direct purchases follow the vendor terms.
Auto-renew and notice periods: Photomyne’s app listings reference auto-renewing subscription mechanics and state that renewals may be charged within a short window before the period ends. This means a renewal charge can appear close to the subscription expiry date unless the auto-renewal setting is adjusted before that window. Expect renewal notifications and a short pre-renewal charge window.
Proration and refunds: Proration practices vary by the billing channel. Some users report no prorated refunds for unused time, while others report partial refunds in line with vendor policy. Where a plan is sold as a time-limited one-time purchase (for example a two-year access product listed in some storefronts) proration is typically not offered. Treat refunds as case-by-case and dependent on the original purchase terms.
Cooling-off and consumer guarantees: Under Australian consumer protections digital subscriptions and services must meet consumer guarantees for fitness for purpose and accurate description. If Photomyne’s subscription fails to deliver core advertised features, ACL remedies may apply including repair, replacement or refund for a major failure. Cooling-off rules for unsolicited agreements are narrow and usually do not create a blanket 14-day right for all app subscriptions; consumer guarantees are the primary protection. Keep this in mind when assessing refund prospects.
Refunds, disputes and chargebacks for Photomyne
Expect the refund outcome to depend on three things: the purchase channel, whether the issue is a major failure under consumer law, and whether a trial period or promotional pricing rule applies. Public complaints commonly reference denied refund requests after trial charges.
If you believe the subscription is defective or misrepresented, document the specific failures (for example scanning quality not as advertised or export failure), then raise the dispute through the payment channel that charged you. Keep records of transaction dates, screenshots and export attempts; these items strengthen any dispute or chargeback claim.
Documentation checklist for Photomyne
- Proof of purchase: transaction receipts showing date, amount and merchant label.
- Subscription description: a screenshot of the store listing or purchase screen showing the plan you bought.
- Billing history: statements showing recurring charges or single payments.
- Trial and renewal dates: timestamps showing when the trial started and when a renewal charge posted.
- Error evidence: screenshots or short notes that show failures (export errors, corrupted images, failed features).
- Communication log: record dates and a one-line summary of any correspondence or case numbers you received about the issue.
Photomyne subscription plans and AU price examples
| Plan or purchase type | Billing model | Example AU price (store listing) | Notes |
|---|---|---|---|
| Monthly subscription | Auto-renewing monthly | Varies | In-app pricing differs by store and promotion; App Store listings show multiple AU amounts across account options. |
| Annual subscription | Auto-renewing yearly | A$99.99 (example) | Annual membership amounts have appeared in AU app listings; check the price shown at purchase. |
| One-time multi-year plan | Single upfront payment (time-limited access) | A$57.99 - A$79.99 (examples) | Some app storefront entries list one-time or two-year options at fixed prices. |
| Free tier | No charge | Free | Offers basic scanning and trial access to premium tools; upgrade options available. |
Feature comparison for Photomyne plan types
| Feature | Free/basic | Premium / subscription | One-time purchase |
|---|---|---|---|
| Unlimited scanning | No / limited | Yes | Often yes for the duration of the product |
| Cloud backup and cross-device access | Limited | Included | Varies by offer |
| Advanced enhancements and colourise | Restricted | Included | May be included |
| Export/download speed and limits | Subject to limits | Better but reports of slow bulk export exist | Varies |
Legal rights and what they mean for Photomyne subscriptions
Consumer guarantees apply to Photomyne subscriptions: the service must be reasonably fit for purpose and match its description. If a core feature is missing or the product is substantially different from what was promised, consumers can pursue remedies under the ACL. Remedies may include a refund for a major failure or a repair/supply of the promised feature.
Cooling-off rules for unsolicited agreements are limited and usually do not create an automatic right to cancel app subscriptions bought voluntarily online. Where a purchase was unsolicited, specific cooling-off rules may apply but these are niche and time-limited. Tie any legal claim back to the purchase channel and the specific representation that you relied on.
Common pitfalls people encounter with Photomyne cancellations
- Missed trial windows: trial auto-renew windows are tight; a charge immediately after a short trial is a frequent complaint.
- Store vs vendor confusion: not recognising which party processed the charge can delay disputes.
- Export delays: attempting to move large libraries right before a renewal can stall due to long download times.
- Assumed proration: expecting a prorated refund when the policy does not offer it.
- Incomplete records: lacking receipts or screenshots makes dispute resolution harder.
How to document a refund or dispute for Photomyne
Keep a compact, dated file: receipt(s), screenshot of the plan at purchase, transaction entries from your bank or card, and short notes describing the functional issue. If you escalate, a clear chronology with timestamps will materially improve the speed and outcome of the dispute process.
When a charge is disputed through a bank or card issuer, the issuer will typically ask for the documentation above plus a short factual statement of the defect or misrepresentation that supports a refund. Keep that statement factual and evidence-based.
Address
- Address: Photomyne Ltd. 5 HaYarkon St. Bene Beraq, Tel Aviv 5120156 Israel
What to do after cancelling Photomyne
After you stop recurring payments, focus on three things: secure your exported copies, verify no further charges appear on statements, and retain documentary evidence of the cancellation date and any correspondence. Expect account access terms to vary and data to remain accessible for a limited time depending on the plan.
Actively audit your bank or card statements for at least two billing cycles and keep export attempts staged in case you need to reproduce evidence. If you have a large photo archive, allow ample time for export and validate file integrity after download.
Finally, if you decide to pursue a remedy under consumer law because the service did not match its description, assemble the documentation outlined above and prepare a concise timeline of events before engaging any formal dispute process. Consumer rights focus on major failures and accurate product descriptions; ground any claim in those elements.