Service de résiliation N°1 en Switzerland
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Privadovpn.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Privadovpn: Complete Guide
What is Privadovpn
Privadovpn is a consumer VPN service offering a freemium plan plus paid tiers with unlimited data, multi-device support and extra privacy features. The official site lists monthly, 12-month and longer-term subscriptions and advertises a 30-day money-back guarantee for eligible purchases.
Plans emphasise streaming support, ad blocking and a zero-log stance; a free tier provides 10 GB every 30 days. The provider also documents an administrative cancellation flow and a refund pathway for qualifying cases in its support knowledge base.
| Plan | Listed price (site) | Approx. price in AUD |
|---|---|---|
| 1 month | 10.99 (site) | approx A$16.45/month |
| 12 month | 1.33 /mo (site long-term) | Varies - see offer |
| 24 month | 1.11 /mo (site long-term) | Varies - see offer |
Site prices are shown without fixed AUD labels in some regions; the converted AUD value above is an approximate conversion of the listed monthly price using a mid-market USD to AUD rate around early January 2026. Use the site billing currency at purchase for exact charges.
Customer experiences with cancellation
What users report
Public reviews and forum posts show mixed outcomes. Many users praise the low price and the free 10 GB option, while a substantial number report problems obtaining refunds or timely replies about subscription closures. Several reviewers say the 30-day money-back guarantee resolved favourably after public escalation, while others report slow or no responses in the same period.
Example user feedback includes direct statements about refund delays and auto-renewal frustrations; one reviewer wrote that the "30 day money back guarantee is a LIE" after difficulty securing a refund. Positive reviewers note stable service and quick issue resolution in some cases.
Recurring issues and practical takeaways
Common themes from customer reports: unclear renewal notices, variable response times from support, and inconsistent refund outcomes when a service did not meet expectations. Several reports point to server blacklisting and usability problems that prompted refund requests.
Practical takeaway: if you are considering a cancellation, document timestamps, payment receipts and feature failures early. Consumers who published public reviews sometimes received faster action; however, formal dispute channels are a more reliable next step when direct resolution fails.
How cancellations and refunds typically work for Privadovpn
Privadovpn’s publicly available policy states that paid subscriptions are subject to the listed refund guarantee for a limited period and that freemium accounts auto-expire after inactivity. Refund eligibility is tied to timing, payment method and whether the account meets the provider’s guarantee conditions.
Billing cycle and renewal: subscriptions normally renew at the end of the paid term. Proration for mid-cycle cancellations is handled according to the payment terms associated with the original plan and payment method. For certain long-term promotional prices the effective monthly cost shown on the site reflects the subscription length rather than a regular monthly charge.
Refunds and payment method constraints: refunds are commonly returned to the original payment method and may be subject to processing timelines. Third-party payment flows and partner activations can affect refund eligibility and timing. Keep this in mind if you purchased through a partner or marketplace.
Documentation checklist
- Proof of purchase: payment receipt or card statement showing the transaction.
- Subscription details: plan name, start date, renewal date and any promotional code used.
- Service evidence: screenshots or logs that show the issue you are claiming (connectivity errors, server mismatches, blocked content).
- Refund window: date-stamped notes that show when you first requested a refund or raised the issue.
- Correspondence log: record of any support responses, ticket IDs and timestamps.
Billing disputes, chargebacks and escalation
If direct resolution is unsuccessful, consumer-initiated disputes through your card issuer or payment provider are an available option; these processes require the documentation checklist above. Keep in mind that chargeback rules differ by card network and provider and may have strict time limits.
When assessing whether to pursue a dispute, weigh the evidence of non-delivery or major failure against the timeframe since purchase. Public complaint channels and complaint escalation sometimes accelerate responses, but formal dispute mechanisms are effective when you can prove a breach of the supplier’s promises.
Consumer rights that matter for Privadovpn
Under consumer law your rights to a refund or remedy for digital services depend on whether the service meets the promised standard. If Privadovpn fails to deliver core features it advertised, that may give rise to a remedy under consumer guarantees. Keep this short and attach evidence to your case.
Practical pitfalls and mistakes to avoid
- Missing the refund window: don’t wait to collect evidence; time-stamped documentation is critical.
- Poor logging: failing to save receipts, screenshots or timestamps weakens disputes.
- Assuming immediate refund: some payment methods take longer to process refunds or have partner constraints.
- Not checking purchase channel: purchases via third parties or marketplaces may follow different refund rules.
Tables: feature comparison
| Feature | Privadovpn (site claims) | Notes |
|---|---|---|
| Free tier | 10 GB every 30 days | Good for testing; limited servers and features. |
| Device connections | Up to 10 devices | Multiple device support included in paid plans. |
| Money-back guarantee | 30-day (eligible cases) | Eligibility may depend on payment method and timing. |
Address
- Address: Grafenauweg 8, CH-6300 Zug, Swiss
What to do after cancelling Privadovpn
After you complete the cancellation and any refund steps, do these practical actions: immediately monitor your bank or card statement for refunds and future renewals; remove stored payment methods if you do not want future charges; and retain all documentation for at least 12 months. These steps reduce the chance of unexpected re-billing and help if you need to escalate.
If a refund is declined or delayed, use your payment-provider dispute process with the documentation checklist. If consumer guarantees appear to have been breached, consider lodging a complaint with the appropriate consumer protection agency and include the evidence you collected.
Finally, if reliability or server performance was the reason for cancellation, preserve connection logs and independent speed checks for 7 to 14 days after the event to support any claim about the service failing to meet advertised standards.